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Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

Roanoke, VA

4.6
5,569 Reviews

5,569 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

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November 19, 2021

Great experience with service department, courteous and quick, and they were very helpful with explaining maintenance timetable. More

by MRSWEENEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Straley
Nov 19, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

November 18, 2021

correction was made on the milage counter where it tells me how many miles I have on my gas. It registers in 10 miles increments and it is not correct. I started out with 200 miles, went less than 5 miles More

by DIANALYNNCAMDEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Allen
Nov 18, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for taking the time to provide us with feedback on your situation. We are very sorry to hear that you are having trouble with your gasoline gauge but we are here to help with that. If you are in the area, feel free to stop by and let our service technicians fix the issue. If you are unable to stop by in the near future, we will be happy to set up an appointment with you for the fix. Please know we have already forwarded your feedback to our team for review; they will be reaching out to you for a brief discussion for a resolution. Thank you.

Nov 18, 2021 -

DIANALYNNCAMDEN responded

Thank you for your quick response.

November 18, 2021

Great experience! Top notch! loved Norris and everyone else. Have already recommended Southern to my friends! More

by suze0425
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norris Timmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

November 18, 2021

I bought my Outback from First Team and they have done all the service on it. More

by ANN.RILEY.ANDERSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brennon Viele, Mark Straley, Harold Woody
Nov 18, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry. We are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

November 18, 2021

I rely on your mechanics to tell me what my car needs. Unfortunately, they failed to do so and now my tires need replaced much sooner than they should. I needed a front end alignment to prevent this type More

by LEEANNEASA
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 16, 2021

It was easy to make the appointment and I was in and out quickly. ps- The 15 Word Minimum requirement almost made me leave the site without leaving a review. More

by krorrer68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harold Woody
Nov 17, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

November 15, 2021

Came in for annual inspection. Left with a clean truck after washing. Was pleased with service. More

by maasquito
Recommend Dealer
Yes
Employees Worked With
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

November 14, 2021

First team Hyundai is awesome as always, always kind and knowledgeable and helpful! Love coming here! More

by kordea0303
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacy
Nov 15, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your kind response! We always appreciate hearing positive feedback about your contact with our associates. We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have a great day!

November 13, 2021

When I scheduled my first maintenance/oil change online, the date did not get transferred to the dealerships schedule. Lucky for me, those kind folks at First Team made time in their busy schedule! More

by judyoldaker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harold Woody
Nov 13, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you the customer. We look forward to seeing you again soon. All the best!

November 12, 2021

The new VW building feels very friendly. This was my fifth annual service on my Passat, and I haven't had any problems with it at all. VW and the service team must be doing a lot of things right. More

by CARL.REED42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harold Woody
Nov 12, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry. We are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

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