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Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

Roanoke, VA

4.6
6,207 Reviews

6,207 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

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November 23, 2021

They are very pleasant to deal with! It’s nice to have snacks in the waiting room More

by JASON.CRADDOCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brennon Viele, Mark Straley, Harold Woody
Nov 24, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We appreciate your 5-star response! Thank you for your time and kind words. We will be here for any needs you should have in the future. Have a wonderful day!

November 23, 2021

Fantastic customer service, excellent tech work, provides valuable information about your vehicle. Waiting time is minimal and coffee/water is available to waiting customers. Nice fish tank in corner for chi More

by MPCTPHOTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you the customer. We look forward to seeing you again soon. All the best!

November 22, 2021

Beautiful facility and with great service.Highly recommend getting your car serviced at this location. More

by mnaydenbklyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harold Woody
Nov 23, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

November 22, 2021

Thank u so muchDo so appreciate the car washAlways take Thank u so much Do so appreciate the car wash Always take me on the and expedite service. More

by NARALC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

November 21, 2021

The people in the service department are very friendly and helpful. The waiting room is comfortable. More

by DEENEAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
It was young woman that checked in my vehicle. I don’t remember her name.
Nov 22, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your kind response! We always appreciate hearing positive feedback about your contact with our associates. We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have a great day!

November 21, 2021

The waiting area was clean and accommodating. Service consultant was very informative and took the time to explain the work I had done, as well as answering questions I had regarding my vehicle. More

by emily.blanks42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harold Woody
Nov 22, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry. We are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

November 21, 2021

The dealership itself is very clean and the service personnel very friendly and professional. But all these surveys that one gets after being there is becoming very aggravating! More

by mupshunter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you the customer. We look forward to seeing you again soon. All the best!

November 20, 2021

Had a pleasant and straight up experience. Went in for the 1st oil change and got a tire rotation and car wash plus topping off fluids. All gratis for the first service. I think we will have a good relati More

by davidqberry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
He was a young man not above. Nice guy.
Nov 20, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you so much for taking the time and leaving us such positive feedback! We are here to serve you with anything that you need with the best customer service you can find in the industry. Thank you for your trust and we hope to see you again soon!

November 19, 2021

Great experience with service department, courteous and quick, and they were very helpful with explaining maintenance timetable. More

by MRSWEENEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Straley
Nov 19, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

November 18, 2021

correction was made on the milage counter where it tells me how many miles I have on my gas. It registers in 10 miles increments and it is not correct. I started out with 200 miles, went less than 5 miles More

by DIANALYNNCAMDEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Allen
Nov 18, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for taking the time to provide us with feedback on your situation. We are very sorry to hear that you are having trouble with your gasoline gauge but we are here to help with that. If you are in the area, feel free to stop by and let our service technicians fix the issue. If you are unable to stop by in the near future, we will be happy to set up an appointment with you for the fix. Please know we have already forwarded your feedback to our team for review; they will be reaching out to you for a brief discussion for a resolution. Thank you.

Nov 18, 2021 -

DIANALYNNCAMDEN responded

Thank you for your quick response.

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