Southern Volkswagen Greenbrier

Overall things went well Overall went well on this visit. Not the "wow" factor, but no complaints.Waiting area is clean and organized, shop was in order. Would return Overall went well on this visit. Not the "wow" factor, but no complaints.Waiting area is clean and organized, shop was in order. Would return More

Great experience! Very friendly and quick service. Dealer offers a lot of extras on top of the manufacturer's incentives. Overall great experience. Will look here first Very friendly and quick service. Dealer offers a lot of extras on top of the manufacturer's incentives. Overall great experience. Will look here first when I shop for my next VW. More

Replacement of horn ring When the replacement horn ring was received it was discovered that the air bag attached to the assembly was the one that had been recalled. The updat When the replacement horn ring was received it was discovered that the air bag attached to the assembly was the one that had been recalled. The updated air bag had to be paired with the horn ring. This appears to be a case of the manufacturer not purging his stock of replacement parts. It may be an oversight or a case of attempting to save a few pennies. In any event, I was placed at risk of continuing my use of a vehicle that had the recalled air bag replaced. This recall is a serious matter: I was, if not for the attentive eye of the technician, placed at serious risk of life and limb. The stock needs to be purged at the very least. More

Time and again I have to follow up on work preformed. Tire balance and rotation, handling was dreaded after. Come to find in the rotation process the for and aft tire pressure was increased (why I do not Tire balance and rotation, handling was dreaded after. Come to find in the rotation process the for and aft tire pressure was increased (why I do not know) and was not reset to the correct for/aft requirement. Called service (Andrew), very helpful, offered to go on a ride along to experience what was going on. Dropped tire pressure all around, ride quieted significantly. More

Quartez always comes to xx on us when we get service done Great visit... Had to pay for nail in tire was kinda disappointing... New car and tire warranty did not cover. Tea was free. My rep was great Great visit... Had to pay for nail in tire was kinda disappointing... New car and tire warranty did not cover. Tea was free. My rep was great More

There are awesome I love everything about this dealership. Very friendly and they really try their best to work with you. I will be doing business with them again once I love everything about this dealership. Very friendly and they really try their best to work with you. I will be doing business with them again once my lease is up. More

Amazing Service Had the car in for a oil change and engine light check. Oil change was done, but the car needed to stay for further diagnostic. They also got a state Had the car in for a oil change and engine light check. Oil change was done, but the car needed to stay for further diagnostic. They also got a state inspection done. Quick service and the technicians do great work. More

Service Sent this answer yesterday in an email sent this answer in email yesterday sent this answer in email yesterday sent this answer in email yesterday Sent this answer yesterday in an email sent this answer in email yesterday sent this answer in email yesterday sent this answer in email yesterday More

Oil change and inspection Everything went great! Smooth easy process! I was able to drop the car off and pick it up without a hitch. And no sales call, which I requested to be Everything went great! Smooth easy process! I was able to drop the car off and pick it up without a hitch. And no sales call, which I requested to be removed from that list! Thanks, VW! More

Great experience My salesman’s and the manager are the only reason we did not leave and bought our new Volkswagen and i will recommend anyone to go and ask for either My salesman’s and the manager are the only reason we did not leave and bought our new Volkswagen and i will recommend anyone to go and ask for either of the 2 and have a easy buying experience. We visited several and left there and did not buy, we looked over a year before going to southern and that is the only reason we bought a new car. They were nothin like whAt we had been through More