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Southern Volkswagen Greenbrier

Chesapeake, VA

Overview
Employees
Reviews
Vehicles
4.5
1,859 Reviews
Southern Volkswagen-Greenbrier in Chesapeake has lots of inventory. New Volkswagen Cars and SUVs at affordable prices in Chesapeake, Suffolk, Norfolk and Virginia Beach. Plus, when you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Volkswagen-Greenbrier is part of the Southern Auto Group...Serving the Hampton Roads community for over 40 years! Before You Buy, Give Southern A TRY!
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1248 South Military Highway

Chesapeake, VA

23320

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Showing 1,859 reviews

May 16, 2024

I was pleased with the accommodations offered while I wait for services to be completed. More

by la.b.lanier051215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
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May 16, 2024 -

Southern Volkswagen Greenbrier responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 16, 2024

My transmission light came on, I got an appointment the next day! I waited for my vehicle as I didn’t have a ride back and forth and work remotely, I brought my work with me and waited! Fast and efficient, More

by RAYNASHYNS
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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May 16, 2024 -

Southern Volkswagen Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 16, 2024

Very pleasant service advisor. Does not push service you don’t need. Very clean waiting area. More

by WINSTONHOP01
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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May 16, 2024 -

Southern Volkswagen Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 15, 2024

Asked them to look at my usb- c charging port and he said he would and they didn’t. More

by WAGNERGWYN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Webb
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2024 -

Southern Volkswagen Greenbrier responded

Gwyn. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

May 15, 2024

The people are very nice and professional and take the time to listen to your issue More

by ANNETTECROWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes in the Service dept
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May 15, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 15, 2024

Wes is an experienced person and will do his best to help customers and with no wait time , Thanks. More

by joseor1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes
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May 15, 2024 -

Southern Volkswagen Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 15, 2024

The staff is friendly and professional but, lack communication. Each time I’ve dropped my vehicle off they have it from open to close and no one ever calls as a courtesy to give any updates. More

by HOWARDDEMETRICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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May 15, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for bringing this to our attention, Howard. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

May 15, 2024

They care about the customer service they really look out for me and I like it More

by jhunt4405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew smithson
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May 15, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 15, 2024

Polite costumer service fast delivery good communication. Clean car received. Will buy the Amarok truck when it comes to usa Thanks Wes More

by andreisaacks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes, mechanic
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May 16, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 14, 2024

Adam kept me updated as to the status of my vehicle which was in for state inspection and an oil change (warranty service). He did his best to ensure my vehicle was completed in a timely manner. More

by tah
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hallal
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Catalina
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May 15, 2024 -

Southern Volkswagen Greenbrier responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

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