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Southern Volkswagen Greenbrier

Chesapeake, VA

Overview
Employees
Reviews
Vehicles
4.5
1,859 Reviews
Southern Volkswagen-Greenbrier in Chesapeake has lots of inventory. New Volkswagen Cars and SUVs at affordable prices in Chesapeake, Suffolk, Norfolk and Virginia Beach. Plus, when you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Volkswagen-Greenbrier is part of the Southern Auto Group...Serving the Hampton Roads community for over 40 years! Before You Buy, Give Southern A TRY!
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1248 South Military Highway

Chesapeake, VA

23320

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Showing 1,859 reviews

May 14, 2024

The work on my car was done okay but took longer than was originally projected by the service advisor. More

by RLMANN6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim from service department
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May 15, 2024 -

Southern Volkswagen Greenbrier responded

We appreciate your feedback and are eager to better your return experience.

May 14, 2024

I had an appointment for 7am. I dropped off my car the night before. The car was not looked at until 230pm. What was the point of an appointment? More

by dkhibber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam
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May 15, 2024 -

Southern Volkswagen Greenbrier responded

"Dkhibber" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernvolkswagengreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 14, 2024

Effective scheduling and professional and timely communication is always a plus when servicing my vehicle here More

by Pvpanzershrek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrence Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024 -

Southern Volkswagen Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 14, 2024

The team there are super friendly and they keep a smile on my face every time I go there. I give them 20 Plus stars. Thanks Guys Mat, Cedric, Terrance My guys More

by sheafields79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Seyfert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terrence Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hallal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cedric Hurston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024 -

Southern Volkswagen Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 11, 2024

Could not have been any better. Knowledgeable staff answered all my questions and explaoned what needed to be done. More

by LADRANORF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mechanics and service manager
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May 14, 2024 -

Southern Volkswagen Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 11, 2024

Greeter was prompt and courteous and notified Tim Champion, our service agent of our arrival for annual service. Rating is due to Tim Champion and his excellent service support to us over the years. More

by rpchan46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Agent - Tim Champion
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May 14, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 11, 2024

They completed the job, however did not update me on the time or how long it would take. More

by Urban.kala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes
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May 14, 2024 -

Southern Volkswagen Greenbrier responded

We appreciate your feedback and are eager to better your return experience.

May 11, 2024

Adam was very professional and kept me updated often about the status of the work being done on my vehicle. More

by MARTHA.MEDHURST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam in the service department
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May 14, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 11, 2024

I used the first come first serve option and got back home in a timely fashion! More

by DUPREEWILL99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Smith
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May 14, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 10, 2024

I was greeted just a soon as I arrived at the service dept. Wes Tolson had everything prepared for my service. The work was completed sooner than I had expected. This was the start of a great day. Thanks More

by CAP26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes Tolson
Report | Print
May 14, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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