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Southern Volkswagen Greenbrier - Service Center
Chesapeake, VA
1,477 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,477 Reviews of Southern Volkswagen Greenbrier - Service Center
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Verified Customer
June 08, 2025
Bigger is not better! I was not happy with how the appointment went. Dropped off car Monday at 4pm and the car was not done until Thursday. Didn’t get notified it wouldn’t I was not happy with how the appointment went. Dropped off car Monday at 4pm and the car was not done until Thursday. Didn’t get notified it wouldn’t be ready until 4pm Tuesday because they were behind schedule. I was expecting it to be done. Then, I don’t receive a video message of what needs attention on the car until Wed at 09:19am. Guess nothing was done on Tuesday. The Service Advisor was apologetic, but he shouldn’t have to apologize for the mechanics, but such as life. Not a good experience. Don’t get bigger, get better More
by KEVINTOMB
Employees Worked With
Service
June 04, 2025
The reps are nice and friendly but every time I’ve brought the car in for the check engine light, they clear it, and it comes back on later the same day after I get it home. I’m 30 minutes away. It’s brought the car in for the check engine light, they clear it, and it comes back on later the same day after I get it home. I’m 30 minutes away. It’s too hard to find a ride every time and/or miss work to keep having to bring my car back because they can’t fix it the problem. More
by khrisbeliveau
Employees Worked With
Tim
June 02, 2025
Great job state inspection…. BZ Johnnie and Theresa and Dwaine….almost made me buy a new VW van. Hahaha DRM 757 BZ Johnnie and Theresa and Dwaine….almost made me buy a new VW van. Hahaha DRM 757 More
by DXTR423
Employees Worked With
June 02, 2025
I Appreciate Wes. He is attentive to my maintenance needs each time I visit the dealership. He is attentive to my maintenance needs each time I visit the dealership. More
by kari.smith04
Employees Worked With
June 02, 2025
The service to my car was amazing, however the buying experience was horrible which means to me I will never shop there again. experience was horrible which means to me I will never shop there again. More
by MLSWAIN6
May 31, 2025
I always appreciate the professionalism of Tim Champion. He always explains things so well and let me know exactly what is happening with my car. He always explains things so well and let me know exactly what is happening with my car. More
by COMPTONLH
Employees Worked With
Service department
May 30, 2025
My car was serviced. Audi TT . 2003 The instrument cluster light was showing that the convertible top latch was in an unlocked position . After three hours. $200 dollar Audi TT . 2003 The instrument cluster light was showing that the convertible top latch was in an unlocked position . After three hours. $200 dollars later. . The first time I put the top back up the light came back on.. you did not fix it. As I hoped it would have been. You just got it to turn off. One Time. Would have been ok to me . If you say , To me . We got the light to turn off . Another 200 dollars. And we will try to fix it this time. More
by STONEWORKBYCLAY
Employees Worked With
Not Sure
