Southern Volkswagen Greenbrier - Service Center

Told one time appointments are not required and next time they are I am a bit confused. they are I am a bit confused. More

The wait time was extremely long and the customer service was overall helpful and okay. was overall helpful and okay. More

Wes was amazing and attentive. He took all of my concerns seriously and made sure I got my car back in a timely manner He took all of my concerns seriously and made sure I got my car back in a timely manner More

Had my brand new car for almost a month minimal communication and no efforts made to make it easy communication and no efforts made to make it easy More

advisor called about some extra things like a tire rotation and i called back 4x and was completely ghosted. So i finally just picked my car up the next day and they only did the bare minimum and didn rotation and i called back 4x and was completely ghosted. So i finally just picked my car up the next day and they only did the bare minimum and didn’t fix my windshield wipers like i had asked. pretty disappointed in the quality of service, I expected better. More

Wonderful people, service, attention to detail, very friendly folks, clean facility, offered refreshments. Top shelf Service! friendly folks, clean facility, offered refreshments. Top shelf Service! More

Service department missed problem with car more than once and miraculously found it after the car was out of warranty. and miraculously found it after the car was out of warranty. More

Our Service Advisor, Tim Champion, is the best! He and the Service Department help us keep all 3 of our VW vehicles in great condition. We appreciate all they do for vehicle maintenance. He and the Service Department help us keep all 3 of our VW vehicles in great condition. We appreciate all they do for vehicle maintenance. More

Honestly feel like I need my car checked over AFTER a visit. I've left there with no windshield wiper fluid once. TWICE now, including last visit, I had to get air in the tires that I paid $40 just to visit. I've left there with no windshield wiper fluid once. TWICE now, including last visit, I had to get air in the tires that I paid $40 just to have rotated. And best yet is they're so lazy they'll just put one or 2 engine shroud clips back on because they're a pain to clip back in. Nothing like going down the highway and having the shroud come off! These "free" oil changes don't feel free. Abd your time also has absolutely no meaning to these people. If there was another VW dealership I'd be there. More

No no no no no no no no no no no I did not want to write 15 words the service was fine now that's over 25 words 15 words the service was fine now that's over 25 words More