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Southern Volkswagen Greenbrier - Service Center
Chesapeake, VA
1,459 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,459 Reviews of Southern Volkswagen Greenbrier - Service Center
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Verified Customer
November 02, 2024
The sales department and the service department are knowledgeable on the products they sale,the service department is quick on getting you in and out.they keep you informed while they are servings you knowledgeable on the products they sale,the service department is quick on getting you in and out.they keep you informed while they are servings your car. More
by MHARDISON252
November 01, 2024
The service was professional and courteous. Andrew Smithson is the technician who handled our repairs..Thank you.. Andrew Smithson is the technician who handled our repairs..Thank you.. More
by EMERSONLYNN7
Employees Worked With
November 01, 2024
Excellent service quality,very professional. .high recommended for new and used dependable,reliable vehicles to get you where you need to go in life. .high recommended for new and used dependable,reliable vehicles to get you where you need to go in life. More
by 19OAKLEY78
Employees Worked With
Other Employees :
Isaiah Graham, Robert Boyd, Eric MCKENNA-HALLAL
October 31, 2024
This dealership used to have wonderful service …reason I keep buying cars there. However the last two times I have had to wait about 3 hours just for a state inspection and oil change. Everyone on there w keep buying cars there. However the last two times I have had to wait about 3 hours just for a state inspection and oil change. Everyone on there was upset over the time it took. Service department said they don’t have enough employees. So it would be great to up the salary and benefits to attract more workers before you lose customers. More
by Sue Williams Lavoie
Employees Worked With
Service department
October 31, 2024
They really take the time to answer all your questions and concerns . They take pride in making sure you get the best customer service as possible and working hard to put you in a vehicle that you love an and concerns . They take pride in making sure you get the best customer service as possible and working hard to put you in a vehicle that you love and they make sure your satisfied More
by RONNATJR53
October 29, 2024
Service department is great. Good people who want to help you get your car fixed. Good people who want to help you get your car fixed. More
by Samuel Higginbitham
October 27, 2024
Suggestions for future improvement include returning phone calls to prepare your customer in advance so they can make ride accommodations and be aware of Services, costs, and timeframe for completing wo phone calls to prepare your customer in advance so they can make ride accommodations and be aware of Services, costs, and timeframe for completing work. This was a standard routine part of annual maintenance and it should not have been difficult for someone to simply call me in advance and brief me about the cost involved with the services as well as the fact that this would be an all day event if I had known I could’ve made arrangements for a ride. Offering a courtesy shuttle would have gone a long way. Not sure will be back to this dealer. More
by AW
Employees Worked With
Don't remember the person’s name.
October 27, 2024
Great customer service! Tim went above and beyond to make sure I wasn’t waiting all day for my oil change, definitely grateful 😃 Tim went above and beyond to make sure I wasn’t waiting all day for my oil change, definitely grateful 😃 More
by msmelissamason2015
Employees Worked With
Tim
