Southern Volkswagen Greenbrier - Service Center

Tim Champion is awesome. He takes great care of me and my Jetta. Always honest and professional He takes great care of me and my Jetta. Always honest and professional More

Service was absolutely amazing! Andrew was extremely helpful and professional! This dealership comes highly recommended. Andrew was extremely helpful and professional! This dealership comes highly recommended. More

They were not very communicative to about status of my car and it's repair. Whenever I would call, I would receive a voicemail and not always receive a call back. car and it's repair. Whenever I would call, I would receive a voicemail and not always receive a call back. More

Every thing done on time. Thank you. All employees gave me red carpet treatment. Love my car. Thank you. All employees gave me red carpet treatment. Love my car. More

I took my car to get serviced 3 weeks ago, August 30th, for a check engine light that was on and to get 50K maintenance. I dropped my car off at my appointment which was at 8am. I didn’t receive a call unt for a check engine light that was on and to get 50K maintenance. I dropped my car off at my appointment which was at 8am. I didn’t receive a call until closing time just for my advisor, Tim to call and tell me they didn’t get to look at my car. Tim said I could pick it up because it was a holiday weekend and wasn’t going to be worked on for four days. Tim also said they didn’t have the piece I needed to fix the check engine light and had to order it and would give me a call when it came in. He never called, never reached out about the part or anything, and it has been 3 weeks since my original appointment which was on August 30th. This is the second advisor I worked with that has failed to do their job. This place is super unprofessional and I also feel like they are racist and inconsiderate. More

The technicians do good work but Tim will ignore every phone call you try to make. It is wildly frustrating paying several thousands of dollars for repairs (something I would never mention in person becau phone call you try to make. It is wildly frustrating paying several thousands of dollars for repairs (something I would never mention in person because it makes me feel like an xxxxxxx, but I'm done coming back here now) and to be completely left in the dark as to why things are taking entire weeks longer than expected. It’s not the first time either. The last 3 times I’ve had to go, he’s been assigned to my car and its been a nightmare each time. People have to coordinate things like rentals and having no communication from the service center makes that very difficult. Never coming back. More

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Some alternative dealers in the area were backed up several weeks but Southern VW made time for me. Southern always impresses with quality services performed by qualified technicians. several weeks but Southern VW made time for me. Southern always impresses with quality services performed by qualified technicians. More

Thank you Tim Champion for taking such good care of us! We are grateful to know you. We are grateful to know you. More

Some communication would of been nice throughout the day but other than that no problems but other than that no problems More