Southwest Kia - Dallas

Fabulous experience I came from North Carolina to buy my car from Southwest Kia. My car was perfect, and my experience with the dealership was as well. I came from North Carolina to buy my car from Southwest Kia. My car was perfect, and my experience with the dealership was as well. More

Dont buy a car here. They just lie. Southwest Kia at 39650 Lyndon B Johnson Freeway is the worst possible place to buy a car. The sales consultant Fernando Silva has a hole in his face t Southwest Kia at 39650 Lyndon B Johnson Freeway is the worst possible place to buy a car. The sales consultant Fernando Silva has a hole in his face that eternally spews xxxxxxxx. He lied about being able to work on the price if we came in, he tried to lie about some law he made up because I asked about the 5 day return guarantee because I wanted to get the car looked at by my mechanic. He lied about the time it would take. He wouldn't take $200 less than the sticker price. Wasted 3 hours of my time. He then lied about having the car paid for by a pre approved chase loan taking 5 days to go through so I'd have to wait 5 days for the car unless I would do financing through them. The employees would make vulgar gestures towards each other when they thought the customers weren't looking. I truly believe this dealership wants to make your car buying experience as unpleasant as possible, waste as much of your time as possible, and take as much of your money as possible. Don't buy a car here. More

Southwest Kia of Dallas I went to make a purchase at the Dallas location and was rushed when looking at the cars as they had someone who worked in the back office to show me I went to make a purchase at the Dallas location and was rushed when looking at the cars as they had someone who worked in the back office to show me the cars. I came back 3 days later to test drive the car I wanted since it ran out of gas when I cranked it up to look at it. The salesman was nice at first but then he got too comfortable and started insulting me. I'm not sure if he knew that he was. The manager got involved because I saw the same car on their website for 2 grand less. They ended up getting the payments where I wanted them but the manager got an attitude because I asked if they were going to fix something on the car. He started raising his voice, over taking me and his tone was angry. Needless to say after I hung up with him I took time to think of I wanted to give my business to someone who totally disrespected me so I declined the offer and was nice enough to call and say so. There are too many dealerships around that is willing to respect their customers. More

All they know how to do is lie. I had been looking for a car for weeks and desperately needed one to get to and from work. I found a 2012 Nissan Altima on the Southwest Kia website I had been looking for a car for weeks and desperately needed one to get to and from work. I found a 2012 Nissan Altima on the Southwest Kia website and decided to inquire about it. Of course the salesperson (his name is Ryan) calls me and says they've already gotten me approved and that all I need to do is come down to the dealership and test drive it. I agree and drive to the dealership but when I get there, the "manager" comes into the showroom and says that the bank would not go through with my loan unless I get a 2015 Kia Forte. After hours of negotiation and me threatening to leave, we finally agreed on the Kia Forte at a reasonable price. I paid $500 down and was able to drive the car off the lot. The salesperson informs me that the bank will be giving me a call to have a phone interview. I said ok and left. A couple of days later, someone from Kia Motors Finance calls me and asks me about my due date and address, I told her that I didn't know my payment due date because the sales team never even told me what it was. They only told me how much I would be paying (I should've thought that was a red flag). She told me to check my lease contract which I did but there was no payment date on it (another red flag I failed to see.) So I drive up to the dealership and asked them what my due date was and they told me it was on January 5th. I called the bank back to let them know and they added the information into my file then they asked about my employment, stating that they called The Work Number and it said I was not actively employed. I told the representative that the company I work for didn't use The Work Number and that it was no longer being updated. I told her that if she wanted to verify my employment, she would have to speak directly to my supervisor or human resources. I gave her the phone number to both and she concluded our phone conversation. My supervisor and a member from HR both told me that she called them so I know for a fact that they were able to verify me. I had not gotten any more calls from the bank so I assumed everything was fine. On Friday, I got a voicemail from Ryan and he said I needed to bring my car in for a radio update. I missed his call and when I tried to call back, I got the receptionist. I asked her how long a radio update would take and she said she wouldn't have any idea and that I should talk to someone in service. She transferred me to service and I asked the man on the phone the same question. He said he didn't know what it was either (another red flag I somehow did not seem to catch). I gave up on my quest for information and hung up the phone. 15 minutes later, Ryan calls and says a radio update would only take about 20 minutes. I told him that I was at work and that I would have to bring the car in on Saturday. He said ok and I complied. I brought the car back on Saturday and sat down in the showroom to wait on someone to come get my car, instead the finance manager Giovani comes out and asks me to come into his office. By then I'm confused and wondering what a radio update has to do with this guy and why I would need to talk to him. The first question he asks me is "did you get everything with the bank and your employment squared away?" I said yes because they haven't contacted me to tell me anything different. Then he starts clicking around on computer and gets silent. I put my key ring on the desk and grabbed a soda out of my purse and before I could even sit back up all the way, he asks me for key ring. I just look at him confused and he grabs it. I have two little owl keychains and so he started asking about those to distract me but it wasn't really working. As he's asking about my owls, he's slowly taking my car key off of my key ring and then says "yea the bank is not going to let you keep the car." Ok.....why? He says that there's a house registered in my name in South Carolina from 2009 and that my social is saying I was born in 1972. I told him that I didn't live in South Carolina nor did I have family in South Carolina and that I was only born in 1994 so how a house could be registered in my name is beyond me and honestly irrelevant to my car. He then starts lying and says that when the bank called to verify my employment, they got no answer which I know for a fact is not true because my supervisor told me that they called and he has no reason to lie to me. He also said that me bringing my car in for a radio update was actually true until he got an email from someone at the bank "just this morning" saying they needed to take the car from me. Then he lied once again and said that this situation wasn't in his control and that he was just following orders from the line of command. He walks out of the room claiming he needed to speak to someone so I called my supervisor and he told me that they did call him and that he gave them my job time and validation of employment and that I should keep a close eye on them because they're trying to pull something. I said ok and hung up. When Giovanni came back, he asked me if I wanted to get my things out of the car. I told him no and told him to stay away from my stuff. He then exclaimed "you don't want your phone charger, perfumes or headphones? None of it?" First of all, all of those things were in the middle console which was closed. Why are you rummaging through my things? I told him no and told him again to stay away from my things. He left again and this time came back saying that the numbers I gave him were not linked to my job at all. I look at him dumbfounded because now he's sitting there trying to say I gave him fraudulent numbers all because the bank refused to believe me when I told them that my job no longer uses the Work Number. I called my supervisor back and asked him for the direct HR number, he gives it to me and I give it to Giovanni. Giovanni then says, "why didn't you give this number to the bank when they asked for it?" and I say "the bank never asked for it. I gave them the number to my supervisor and corporate HR because those were the only two numbers that I knew" then in this really smart-alicky tone he says "the bank has been trying to call you. If you had answered, you would've known that they needed this number." EXCUSE ME? The bank has not called me since last week. They have not made an attempt to call me. If something dealing with my verification of employment is not going right; isn't it their job to call me and let me know? How was I supposed to know they needed this number without them saying anything? I told Giovanni that the bank did not call me and I can show him my call logs to prove it. He then says "the bank is not going through with this. We're keeping our car but we can have someone take you home." I told him that I was not going anywhere until I got my down payment back. He first said that he was going to give it to me and then said he was going to have it mailed to me on Monday. I told him that I did not believe him and that I wanted it now. He then leaves the room again and comes back saying "we can't cut you a check. There is nothing we can do. This is coming straight from the bank" so I confront him about the radio update and he says "the bank just wanted us to make sure you brought the car back in decent condition. They asked us to do this." At this point I'm furious because now I know this guy is full of it. I said "Really? Because you told me that they emailed you just this morning but I got a call on Thursday from you guys saying I needed to bring my car in which means you had to have had this little plan since Thursday or earlier." Giovanni doesn't have a response for my question and so he leaves. I call my dad and tell him everything that's happened so far and he tells me to keep all of my call logs and signed paperwork as proof and that we should probably get an attorney because what they're doing can't be right. I agree and hang up. Whenever I get angry, I tend to cry and blow up. I got way too upset over the situation and ended up hitting the wall. Giovanni comes back and says that if I had another outburst, he would have me escorted out of the building. I told him that no one from Southwest Kia needs to put their hands on me. If they wanted me escorted out of the building, they needed to call the police. I confronted Giovanni again about being a liar and he shouts "I'M NOT THE ONE TO ARGUE WITH! YOU THINK I WANT TO DO THIS? YOU THINK I LIKE DOING THIS?" I'm not the one that lies to their customers just to steal their cars back from them so I guess you do like doing it. While we are waiting for the police, Giovanni starts taunting me; asking me dumb questions like "are you comfortable? Can I get you some water? Which you like to take a walk and cool off?" I yell no and order him to stop speaking to me. We waited for about 30 minutes and the police finally show up and when the police come, they pull Giovanni out of the office to question him. Giovanni tells them that bank came up with this radio update lie just so I could bring the car back without it being torched, keyed or sold, then he tells the officer that I was irate and rowdy and scaring all of his customers although I was in his office which is blocked off from the showroom floor, he continues his lie and tells the officer that I gave him a phone number that is registered to someone in my family. The officers come back into Giovanni's office to question me and I told them everything. At the beginning of this, Giovanni pulls out a piece of paper from a fake Equifax site. It has the Equifax logo on it but the address bad does not read Equifax.com. It shows the last 4 of my social security number but shows a different Tahj spelt Taj from Tyron, South Carolina. I mean clearly that isn't me, the name isn't even spelt right. The officer looks at the paper and notices that this information looks fake and even his eyebrows were raised as to where they pulled this from. It has the Work Number logo on the side of it but Equifax and The Work Number serve two different purposes. One of the officers turn the other and says "so why do they want their car back?" and the other officer says "I don't know. That's what I'm trying to figure out." So the officers go back into the hallway to speak to Giovanni and then comes back and asks if they can get my stuff out of the car and escort me home. I told them that was fine and they left to go get my things. When they came back, an officer asked me if I was ready and I said sure. They drove me home but before I got out of the car, the officer looks at me and recommends that I file a civil lawsuit. He writes down his last name and badge number in case I wanted to use him as a witness. I feel like I was completely cheated out of my car and that Kia Motors Finance and Southwest Kia worked together to con me. I will be taking the officer's advice and filing a civil lawsuit against them but I also feel that the public should be warned about Southwest Kia and they're shady business practices so that they do not make the mistake of trusting them with their business. More

Can't trust what they tell you I found my wife a low mileage car that she has been wanting. I called the Southwest Kia dealership to get everything worked out so I could surprise he I found my wife a low mileage car that she has been wanting. I called the Southwest Kia dealership to get everything worked out so I could surprise her. I dealt with the salesman Stan for maybe five minutes total before he sent me over to Terry in finance to get everything going for the purchase. We discussed finance options over the phone and I was tossing everything over but I was a little hesitant. Terry then informed me that if I were to come in that day to get the car they would give me a 100,000 mile extended warranty on the car. To be sure he called Cecil into his office and asked him and I could hear him over the phone say "If they come in today we will give them the warranty." I told my wife and she was excited. I asked Terry to get the paperwork together and that we were on our way to get my wife her car. I signed the paperwork and Terry gave us the information on the warranty and gap insurance. The wife took the car out for a test drive.... everything was all good, Not. I got home and starts going over all of the paperwork before filing it. I noticed where I was being charged $2,500.00 for a 48 month extended warranty. I called and asked about this and Terry said that it included the remainder of the factory warranty... well, the car had 21,000 miles on it, that leave 15,000 mile left on the factory warranty plus the 48,000 mile warranty... well I guess Terry and Cecil can't add since that's 63,000, but wait, what happened to the part of giving us a warranty but still charging me $2,500.00? Well, when I went to go to the dealer and cancel this all of a sudden Terry said that he never said that. Whatever...... Never again..... Oh, by the way. the car that I bought my wife broke down the next day. had to take it to a Dodge dealership to have it repaired. Guess they don't do a very through inspection on these cars either since the electric fan was bad to cool the engine. Buyer beware when it comes to Southwest Kia! More

I referred very close friend to buy a call from Southwest Kia. She bought her car on October 5th 2013 from salesman Chris Ramirez. She looked at what the dealership had online and then called talked on the p Kia. She bought her car on October 5th 2013 from salesman Chris Ramirez. She looked at what the dealership had online and then called talked on the phone quite a bit before she bought the car. While waiting on hold she heard that Kia was offering a referral program where you will pay the referrer a car payment up to $500. The message didn’t say terms and conditions apply at the end of it, nor did it have an expiration date. So the message was heard before she purchased the car. Then on October 11th 2013, Chris informed me that I would be getting a $100 referral credit and not the car payment that was on the hold message. I decided to call and try to speak to someone, so I called the Dallas office. While waiting on hold, I heard the same referral program message that said they would pay a car payment up to $500. I recorded this message on the 11th, and on 12th I drove out to the dealership and played it for the man in finance, and he told me that that referral program that paid a car payment ended a year ago. My friend and I had no idea! Antonio Ayala informed me that he has spoken with the other managers and Southwest Kia will not be honoring the message from the recording. I am a kia customer and I have said nothing but good things about kia and how much I like my car and talked about the quality of the car. As a customer I was enraged to wait on hold and hear them broadcasting they will pay my car payment for sending you a customer, just for Antonio to pick up the phone and say that the hold message is old and all the managers agreed that they shouldn’t have to pay out what your message states. I then requested to speak to the general manager, Edwin Rivera. He never once returned my call and only had Antonio say again that they will not be honoring the car payment. This is sending the message that Kia doesn’t honor what is says, which is VERY bad business. This is the amount that Southwest should be honoring. I waited on old again today November 23rd, 2013 and they still have not changed their hold message. This is the worst business ever. I can't believe after all my calls and emails they have not corrected the mistake or honored their mistake. More

I went to Southwest Kia again to purchase my 2nd vehicle with my main man Danny Sparks!!!! I went in with the stock number, color, price, and Danny took care of the rest. No lie within a hour and 15 mins I with my main man Danny Sparks!!!! I went in with the stock number, color, price, and Danny took care of the rest. No lie within a hour and 15 mins I was approved, had test drove, signed paper work, car was washed and tank on F!!! All I had to do was drive off. As I said before I would definitely recommend Southwest Kia for your next purchase and when you do ask for Danny Sparks. Don't worry about the negative reviews trust me I've had two purchases within the last 10 months from Kia all because of Danny! So save yourself and pockets a headache by coming to Southwest Kia I promise you will be satisfied! Thanks Danny!!! More

Worst experience. I was in the market for a 2013 rio5. Went to the dealership after reading reviews on how "great" they were. Worked with Danny Spark. He was a basket case running all over the place const Went to the dealership after reading reviews on how "great" they were. Worked with Danny Spark. He was a basket case running all over the place constantly make false promises like "this will only take a second" and was gone for over 20 minutes. He attempted to bring us 2 cars both of which would not start! He claimed "it must need a battery" they attempted to charge them and they still wouldn't start. He just kept saying over and over he had no idea what was going on. Instead of just going and getting a new battery he just sat in the car and stared at me like "well it won't start oh we'll what can you do". It was bad enough I had to stand in the heat for almost an hour while he and some other stooges fumbled around trying to start the car. Let's see... Common sense would say PUT ANOTHER BATTERY IN if the one it it isnt holding a charge! Also, they didnt even know they had the car I saw online in their inventory. They were shocked that I mentioned it. Which was just another context clue that they don't take care of their cars! Not one but two with dead battery's! Ridiculous! So with that I decided to leave so I told you I was leaving and he just said ok got out of the car and walked off. Never once did he try to console me to keep my business or make an actual effort to fix the problem! Like I said WORST experience at a dealership! Do yourself a favor like I did and take the extra trip down the highway to PATTERSON KIA where they know how to treat their guest and get business done! Thanks to PATTERSON KIA I love my new rio5 that they got me into :) More

We just bought our second Kia Soul from Southwest Kia. From the first time we walked into the dealership when we bought our first Kia Soul, we have received excellent customer service. This includes the From the first time we walked into the dealership when we bought our first Kia Soul, we have received excellent customer service. This includes the sales team, the financing team, and the service department. Every time we took the car in for service it was quick effecient and thorough. Our salesman, Fernando Silva, was excellent at finding the right car at the right price and stayed with us all through the purchase process, including helping to sync my phone to the bluetooth. Josh Lozier gave excellent service when we went to the service department. My special son had twisted up a seat belt so badly I couldn't get it straight. Josh immediately fixed it for me. Friendly people with excellent service attitudes. I'd recommend this dealership to anyone. More

After some negotiating I think we got a decent deal. Danny Sparks was great! Very personable and helpful. Richard in finance is a different story though. Every time I spoke to him he acted like it wa Danny Sparks was great! Very personable and helpful. Richard in finance is a different story though. Every time I spoke to him he acted like it was a nuisance. More