Professional, respectful and reliable service has been my experience in the 20 years that I've been visiting SW KIA. The service department; in particular the technicians, are efficient and effective. They are the grunts who, without glory, are working in 100+ temperatures in the summer and freezing cold in winter months. Over the years they have kept all three of my Sorento models running well, 2002, 2006 & my present 2017 AWD 4cyl. Turbo. The 2006 still runs well and has over 350K mi. Thanks to SW KIA and the KIA corporate for providing a reliable and durable vehicle. My only suggestion is that the Carnival model should be available with an 8 cyl. engine.