Southwest Kia - Dallas

A big shout out and thank you to Sarwesh for his time, effort, courtesy and professionalism. He was very patient and understanding throughout the entire process, making the decision making for me as comfo effort, courtesy and professionalism. He was very patient and understanding throughout the entire process, making the decision making for me as comfortable as possible. Those elements are quite important to me, especially when it comes to an auto purchase. It's so good to feel the care and appreciation here. More

Got to the dealership was quick to introduce themselves and asked that I need help. I was willing to show me my options and negotiate for me finding me a great fit just for me thanks, South West Kia. and asked that I need help. I was willing to show me my options and negotiate for me finding me a great fit just for me thanks, South West Kia. More

Mr jorager he got my car take and part and didn’t take long time and appreciate him and give him ten star and many more and Thanks long time and appreciate him and give him ten star and many more and Thanks More

Helpful and friendly. Keep you informed . Like they suggest things to be done but don’t push the sale. Keep you informed . Like they suggest things to be done but don’t push the sale. More

From the moment I purchased my 2025 Kia K4 in January, my experience was exceptional. Karki, my salesman, and Jonathan, the finance manager, made the entire process smooth and stress-free. One thing that experience was exceptional. Karki, my salesman, and Jonathan, the finance manager, made the entire process smooth and stress-free. One thing that stood out to me was the respect they showed me throughout the entire process. Even though I had a man with me, they always spoke directly to me as the purchaser. I felt heard, valued, and never overlooked. They took the time to answer every question I had, never made me feel rushed, and made sure I was comfortable with every step. Despite it being a busy Saturday, I was driving off the lot in my new car in about three hours, which was incredibly impressive. What has made me an even more loyal customer is that the outstanding service didn’t stop after the sale. Every time I bring my vehicle in for service, I’m greeted with the same kindness and professionalism. The staff always seem genuinely happy to see me, and I continue to feel appreciated as a customer. I pass several Kia dealerships and drive 30 miles just to have my vehicle serviced here, and I’ll continue to do so because of how valued they make me feel. Outstanding customer service like this is hard to find, and I’m grateful for the experience every time I visit. More

The service department is inadequate. Not enough technicians to do repairs. I can only commend the service advisors. Especially Jorge and Ause they seem to really care about their custome Not enough technicians to do repairs. I can only commend the service advisors. Especially Jorge and Ause they seem to really care about their customers. More

My salesman, Talal, was incredibly helpful and efficient. I came in on my lunch break knowing exactly what I wanted, and after I told him, he immediately brought the car I was looking for. We took it for a t I came in on my lunch break knowing exactly what I wanted, and after I told him, he immediately brought the car I was looking for. We took it for a test drive, and the entire process was smooth from start to finish. Once we returned, the finance department was just as quick and accommodating. They worked with my requests and made the buying process easy and stress-free. Overall, my experience was a 10/10. Everyone was friendly, welcoming, and greeted me as soon as I walked in. I highly recommend them! More

Great experience great people clean I loved it. Everyone was very friendly. The associate that helped me was courteous. He kept me in the loop with text messages kept me abreast of what was going o Everyone was very friendly. The associate that helped me was courteous. He kept me in the loop with text messages kept me abreast of what was going on with my car. He also let me know when it was ready and I could pick it up. He also went over all the details of any other work that may have may needed to be done. He informed me of everything. More

On 7/13/26 l called southwest kia and spoke to Brandon Ortega. I told Brandon what was going on with my truck, Brandon immediately knew my troubles. Brandon placed me on a brief hold and spoke to Brandon Ortega. I told Brandon what was going on with my truck, Brandon immediately knew my troubles. Brandon placed me on a brief hold and when he returned to the phone he told me he was on his way to my home. Brandon was very attentive to my concerns and knowledgeable of what was going on with my truck. The repairs were made and my truck was returned to me the very same day. Thank you Southwest kia for having team members like Brandon Ortega on your team. Thank you Brandon Ortega More

I definitely would give 5 stars to this dealership. Yafet was incredibly kind, patient and helpful. He has also reached out to me several times since purchasing to see how it was going if I had any c Yafet was incredibly kind, patient and helpful. He has also reached out to me several times since purchasing to see how it was going if I had any concerns. I am a 70 year old woman and though I’ve had many new vehicles this was my first time to go through the negotiating process on my own. I really appreciate both Yafet and Madison for their kindness. More