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Southwest Kia: Dallas - Service Center

Dallas, TX

4.8
631 Reviews

631 Reviews of Southwest Kia: Dallas - Service Center

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March 04, 2022

Excellent service Jake kept me informed about my vehicle status and was needing to be looked at. More

by jossciak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake
Mar 08, 2022 -

Southwest Kia - Dallas responded

Thanks for choosing Southwest Kia for your automotive needs and the kind words! We hope to see you again soon!

Mar 08, 2022 -

Southwest Kia - Dallas responded

Thanks for choosing Southwest Kia for your automotive needs and the kind words! We hope to see you again soon!

March 04, 2022

The service was the absolute worst I’ve ever encountered. We NEVER got a phone car regarding our car. We had to call and no one ever answered so we had to physically go up to the dealership to get updates mu More

by KATELYNNMARTOS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
George
Mar 21, 2022 -

Southwest Kia - Dallas responded

Hello Katelynn, our team at Southwest Kia strives to deliver top-level service to all our clients. Please contact me at your earliest convenience, larryjohnson@lithia.com I would like to personally discuss your concerns about your recent experience with our team and what I can do to address this and rectify it for you. Thank you, and I am looking forward to hearing from you soon. Larry Johnson Fixed Operations Manager

March 04, 2022

Good service advisor and through repair to vehicle done in a timely fashion very good dealer highly recommended More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex, Daniel Stimson
Mar 08, 2022 -

Southwest Kia - Dallas responded

Thanks for the five stars and recommendation, Jim! We hope to see you again soon at Southwest Kia.

Mar 08, 2022 -

Southwest Kia - Dallas responded

Thanks for the five stars and recommendation, Jim! We hope to see you again soon at Southwest Kia.

March 03, 2022

Larry, Alex and another young man took good care of me and my car! Thanks again for great customer service!!!! More

by Alisha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex, Larry
Mar 08, 2022 -

Southwest Kia - Dallas responded

Alisha, thanks for the great review of Larry, Alex, and the rest of the team!

Mar 08, 2022 -

Southwest Kia - Dallas responded

Alisha, thanks for the great review of Larry, Alex, and the rest of the team!

March 02, 2022

With the amount of services requested at once compared to the amount of wait time, I'm shocked and satisfied. Also the service advisor made sure I knew of any plans or deals that were available for my curren More

by Aaliyian001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel Santhosh, Mark Duran
Mar 08, 2022 -

Southwest Kia - Dallas responded

Aaliyaian, thank you for the great feedback! We're happy to hear our team exceeded your expectations and kept you updated the entire time. Thank you for your review!

Mar 08, 2022 -

Southwest Kia - Dallas responded

Aaliyaian, thank you for the great feedback! We're happy to hear our team exceeded your expectations and kept you updated the entire time. Thank you for your review!

March 02, 2022

Have been to Southwest KIA numerous times! Always a pleasant & happy experience! Thanks to all! More

by Donna Brown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake in sevice-Amazing & pleasant!!, Josh Lozier
Mar 08, 2022 -

Southwest Kia - Dallas responded

Donna, thank you for taking the time to share your experience with us! We appreciate your loyalty and continued business!

Mar 08, 2022 -

Southwest Kia - Dallas responded

Donna, thank you for taking the time to share your experience with us! We appreciate your loyalty and continued business!

February 28, 2022

Jake is an exceptional service advisor. The same is true for the others, Jorge, Alex, and the others. It's always a pleasure to deal with them considering that I'm bringing my vehicles when More

by J. Cerrone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake, Alex, Jorge,
Mar 08, 2022 -

Southwest Kia - Dallas responded

J, thank you for the great review! Happy to hear that Jake, Jorge, Alex and the rest of the team are always able to provide an exceptional experience for you!

February 28, 2022

Great service as always, and state of the art facility. Excellent team os service staff. More

by bmac230
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Salvador Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

Southwest Kia - Dallas responded

Thanks so much for the five stars! We hope to see you again soon at Southwest Kia.

February 26, 2022

When I arrived I was greeted by one of the friendliest service advisor. Customer service goes a long way. More

by SLUCKY67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Stimson
Feb 28, 2022 -

Southwest Kia - Dallas responded

Thanks for providing such positive feedback for Daniel and the team at Southwest Kia! We're happy to hear your review and look forward to seeing you again soon.

February 25, 2022

While visiting the dealership at Southwest Kia we were treated so good.Our car was completed quickly and the work was done efficiently and the car looked great from the wash job. More

by LBLC50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denver England, Gabriel Garamillo, Noah Blumenthal, Stan Bowie
Feb 28, 2022 -

Southwest Kia - Dallas responded

Thanks so much for the positive feedback! We hope to see you again soon at Southwest Kia!

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