Southwest Kia: Dallas - Service Center

The service is fine The policy you have on roadside service is ok. The problem is it takes so long to get your car back. Don’t get outside of your drive way. They will take your car it will be the next service is ok. The problem is it takes so long to get your car back. Don’t get outside of your drive way. They will take your car it will be the next day before you get it back More

Really took care of me in terms of an update on my diagnostics. George was attentive, concerned, and helped tremendously and providing an update. diagnostics. George was attentive, concerned, and helped tremendously and providing an update. More

This dealership was very friendly. The only concern I would say that I have is the wait time seemed extremely too long. I only won't in for an oil change and tire rotation and it took them over 2 hours t would say that I have is the wait time seemed extremely too long. I only won't in for an oil change and tire rotation and it took them over 2 hours to complete. Mind you, I had an 11am appointment and I was there about 20 minutes early. More

Every question was answered ~ even the one about making coffee! Young man explained what needed to be done that day and then went over what needed to be done in the future and in what order. The work was d coffee! Young man explained what needed to be done that day and then went over what needed to be done in the future and in what order. The work was done in the promised time frame. A very good experience! More

Very friendly, courteous. Willing to help, assist and advise on any questions about the vehicle and its maintenance. advise on any questions about the vehicle and its maintenance. More

Everybody was really nice and I I was in and out with no problems at all problems at all More

I like their customer service and like the way they have repaired my car for the last 9 years. repaired my car for the last 9 years. More

My wife took the car in to be serviced and she said everyone was friendly and nice everyone was friendly and nice More

Was taken care of in a timely matter. Clean area and was very good service very good service More

They seem to be short staffed at this location. Have brought in my brand new 2022 K5 EX three different times for the same repair and the issue is still not fixed. (Rattle in the seat belt rail compartm brought in my brand new 2022 K5 EX three different times for the same repair and the issue is still not fixed. (Rattle in the seat belt rail compartment.) They do not call you, and they do not answer their phones while they have your car. They do not provide a loaner. You can get a shuttle home after dropping off your car, but it is nearly impossible to schedule a pick up as they will not answer the phone. Had to take 2 PTO days to service my vehicle, which is not even repaired. I will likely bring my car to another dealership for now on. More