Southwest Kia: Dallas - Service Center

Awesome service every time! See you soon! OK zero stars for this essay you expect me to write 25 words minimum. That’s the only thing I don’t like is doing the surveys. Like I said the service is awesome b for this essay you expect me to write 25 words minimum. That’s the only thing I don’t like is doing the surveys. Like I said the service is awesome but don’t expect me to keep doing the surveys every time I come which is every month and a half OK! Thank you very much More

I have been during business with this company for over 15 years. I’m very upset I paid for service that I didn’t receive. years. I’m very upset I paid for service that I didn’t receive. More

Service advisor was poilet and very friendly. Keep me informed on the process of my service work. The work was done alot sooner than expected. informed on the process of my service work. The work was done alot sooner than expected. More

Customer service was great. Pricing was questionable. I had one basic diagnostic and than was advised I needed another diagnostic at a greater price. Not pleased with pricing. had one basic diagnostic and than was advised I needed another diagnostic at a greater price. Not pleased with pricing. More

Veronica is an excellent service rep: she’s no pressure, friendly, calm and goes the extra mile. Southwest Kia Dallas needs more employees like her! friendly, calm and goes the extra mile. Southwest Kia Dallas needs more employees like her! More

The service advisor who assisted me was very knowledgeable and resolved all my issues. Jorge provided outstanding customer care and service pertaining to my vehicle. knowledgeable and resolved all my issues. Jorge provided outstanding customer care and service pertaining to my vehicle. More

I Wasn’t greeted upon arrival to the service bay not given directions as to where to go. There were too few service agents for the amount of customers. Receptionists/cashiers had to step in to help. Wo given directions as to where to go. There were too few service agents for the amount of customers. Receptionists/cashiers had to step in to help. Work was done in a relatively timely manner but car wash was lacking in quality. More

The service center did great! However, I am displeased overall because I was told when I bought the car I had free oil changes for a year but when I brought it in I was told I didn't. overall because I was told when I bought the car I had free oil changes for a year but when I brought it in I was told I didn't. More

Great customer service, I love going here. They understand my wants, needs, ans most importantly budget. I don’t feel like I’m being hassaled to buy things understand my wants, needs, ans most importantly budget. I don’t feel like I’m being hassaled to buy things More

I had an appointment on August 5 to have the GPS on my Forte repaired. They diagnosed it as having a bad SD card and explained they would order a replacement and inform me when it became available. 3 we Forte repaired. They diagnosed it as having a bad SD card and explained they would order a replacement and inform me when it became available. 3 weeks later, on August 26, I returned to Southwest Kia for the replacement SD card. They explained to me that they had replaced the SD card and it did not correct the problem with vehicle's GPS system. They went on to explain they woudl have to replace the head unit and it's been over a week now, today is September 1, and I'm still waiting for Southwest Kia to let me know they have received the replacement part. The people in service have been professional and friendly but it's been over a month and by problem has still not been corrected. More