Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
562 Reviews of Southwest Kia: Dallas - Service Center
Sort by
June 22, 2021
Great service as promised , on time , car washed , ride home and ride back provided while car was serviced . Work guaranteed . Clean waiting area, snacks and water provided. home and ride back provided while car was serviced . Work guaranteed . Clean waiting area, snacks and water provided. More
by JKM424TX
Verified Customer
Helpful June 22, 2021
Always communicative and accurate about wait times, costs and genuinely concerned about customer service. Nice people to do business with. Look forward to my next visit. and genuinely concerned about customer service. Nice people to do business with. Look forward to my next visit. More
by MBECK5
June 22, 2021
Been using them for over a decade for multiple vehicles. Any work I need on my cars they take care of and keep me informed of the status. vehicles. Any work I need on my cars they take care of and keep me informed of the status. More
by DS
Employees Worked With
June 22, 2021
Great staff, very friendly, makes feel welcomed and super comfortable comfortable More
by IRENE_201110
June 22, 2021
Purchased a brand new 2021 sorento April 3rd still trying to obtain my spare key that is supposed to come with the car. Made an appointment late May cause I was told by Daniel the key was there they simply n to obtain my spare key that is supposed to come with the car. Made an appointment late May cause I was told by Daniel the key was there they simply needed to program it. Waited a whole hour just to find out the key wasn't actually cut, they asked me to call back next week to "see if the cut key had arrived" instead of having someone contact me... end of June still haven't gotten a call and I can't seem to get through to find out or make an appointment with the "new system" More
by BJROSALES90
Employees Worked With
June 22, 2021
March 26, 2021
My name is Henry L. Cook and I have a 2008 KIA with 263,009 miles and a few years back I have to have my ignition switch replaced a few years back and was given a key ring with numbers to gt a new key 263,009 miles and a few years back I have to have my ignition switch replaced a few years back and was given a key ring with numbers to gt a new key when it is required. I lost one one while moving and the other broke. A locksmith made me two with the broken key, but it took 2 to 3 minutes at times to start my car. I went to Southwest KIA in Mesquite and was told to go to a locksmith as they had no idea of the numbers on the key tag meant. I went to Southwest KIA of Dallas of Hampton Road and ask for help from George Malagon who assisted me to the best of his ability and them looked for other who might be able to help me. He went to parts and the service technicians and finally to his boss, Daniel Stimson. They treated me with the upmost respect and engaged me about my problem until I was able to finally get a key made. These two gentlemen exemplify the true meaning of complete customer service and I will forever be a walking advertisement for Southwest KIA of Dallas. If the remainder of the staff is anywhere close to their definition of service customer service all customers will come away with a smile and become part of the Southwest KIA fan club. Again, thank you very much guys. More
by Hlccook2
Employees Worked With
George Malagon and Daniel Stimson
October 15, 2019
Good Work On 10/11/2019 I took my car to Southwest KIA on Hampton Road in Dallas Texas and the broke the windshield and stained with oil one of the seats, they On 10/11/2019 I took my car to Southwest KIA on Hampton Road in Dallas Texas and the broke the windshield and stained with oil one of the seats, they were able to remove the stain but they fail to fix the windshield the manager Daniel Stimson didn't even talk to me they just ignored me, so far no word from them, shame on them. More
by Lucky
Employees Worked With
Jorge Malagón
March 22, 2018
Best Experience My visit on 3/19/18 was suppose to have been a service visit on my 2012 Kia Optima for my fog lights but while I was waiting I decided to talk to a sa My visit on 3/19/18 was suppose to have been a service visit on my 2012 Kia Optima for my fog lights but while I was waiting I decided to talk to a salesperson on what my options would be if I wanted to do a trade and that experience with my salesperson Danielle Lewis was awesome she was very informative with what I needed to know and with that being said I left Southwest Kia with my new 2018 Kia Optima I feel very blessed, thanks again to Danielle. More
by FeelingBlessed49
March 13, 2018
Awsome We want to Thank Fernando Silva for his skills and professionalism in customers. He cares and he gives his 100 % to make sure we got our new Sorent We want to Thank Fernando Silva for his skills and professionalism in customers. He cares and he gives his 100 % to make sure we got our new Sorento. Very friendly, keep us update and informed with the process and was there when we drove out. More
by susie1952
