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562 Reviews of Southwest Kia: Dallas - Service Center
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June 15, 2017
"Mommy Over Money" On Monday, I scheduled my routine maintenance service for Wednesday. The customer service rep informed me about the shuttle service Kia offered. I sch On Monday, I scheduled my routine maintenance service for Wednesday. The customer service rep informed me about the shuttle service Kia offered. I scheduled a 1:00 pm pick-up in time enough to pick my kids up by 2:00pm. Wednesday (6 am) I dropped my car off and at 9am, I spoke with service rep to go over pricing and services. During the 9am phone call, I reiterated the importance of my 1pm pick up so that I can get my children by 2pm. I waited outside in 90+ degree whether for an hour, and made a minimum of 5 phone calls to Kia for updates on being picked up and then had to take an Uber to pick up my children. Ryan was very inconsiderate and the safety of my children clearly was not his concern. When I asked to speak to his boss he told me the boss was not in today (how convenient for him). The service rep who I had been working with had to get in his personal car to come grab me and my children to take me to pick up and pay for services to my car. I assumed I would at least be given a huge discount on services, or at least offer to reimburse me for the Uber I had to pay for because of their mistake.... NOT! I have been with Kia since 2003... I am a loyal customer and this level of treatment was unsatisfactory and disappointing. More
by Upset Mom
Employees Worked With
Alex (helpful) & Ryan (not helpful)
Helpful November 14, 2015
Excellent Customer Service I would like to give a "Huge Shout Out" to the team at Southwest Kia, it was hassle free, professional and everything they said they would do it was d I would like to give a "Huge Shout Out" to the team at Southwest Kia, it was hassle free, professional and everything they said they would do it was done!! I love my 2015 Optima, beautiful!!! SPECIAL THANKS to Mr. Fernando Silva - Mr. Giovanna Santos - Mr. Jose Ramos and the rest of team that played such an important part of this excellent transaction. M. Thompson More
by thompson, m1234
Employees Worked With
Fernando Silva, Giovanna Santos, Jose Ramos
May 06, 2012
When I go to KIA, I usually get good service but the last visit prompted me to do this survey. Josh Lozier made sure my car was seviced in a timely manner and he was professional. He checked other things tha visit prompted me to do this survey. Josh Lozier made sure my car was seviced in a timely manner and he was professional. He checked other things that I would never have thought of and I really appreciated that. More
by vickieman
Employees Worked With
josh lozier
April 05, 2012
My visit for service 15,000 mile check-up and oil change was great, went in an checked my email, on the new computers for customers, great idea! Josh Lozer was nice, kept me informed of what was going on, was great, went in an checked my email, on the new computers for customers, great idea! Josh Lozer was nice, kept me informed of what was going on, ask my opinion on several points. My overall visit was a successful trip to service, which I usually dred, now it is fun and goes quickly, with the new customer service area and the computers, it makes it restful and fun on the internet. More
by skillebrew1
Employees Worked With
Josh Lozer
April 04, 2012
Mr. Lozier is a great people person & he always lets you know whats going on with your car step by step & he was real curtsy to us thanks.A you know whats going on with your car step by step & he was real curtsy to us thanks.A More
by A_chipmonk
Employees Worked With
Josh Lozier
November 03, 2011
I took my Kia Sportage in for an oil change and was wondering around. Frankie saw me looking and told me a new Rio was about the same as a used one I was looking at. I drove it & loved the 40mph. I wondering around. Frankie saw me looking and told me a new Rio was about the same as a used one I was looking at. I drove it & loved the 40mph. I go to Arkansas to visit my 90 year old mother and the gas mileage will help alot. Thanks Frankie More
by carolyhhusk
Employees Worked With
Frankie Salhi, Frankie Alsalhi
March 04, 2011
The above ratings given are based solely upon recent visits to this dealership. In the past, the ratings would not have this good. Just to give you a little history, after purchasing our vehicle (brand visits to this dealership. In the past, the ratings would not have this good. Just to give you a little history, after purchasing our vehicle (brand new) in 2005, I noticed the Service Consultants were different on each oil change. I began to notice how tired they all appeared to where they could not keep up with whether or not I have had certain services completed on my vehicle, therefore would print up a service list of items that have already been completed. Then when it was brought to their attention, they still didn't seem to understand. Clearly, they all seemed overworked, to be honest. I keep all my receipts for service, and I always used SW Kia's service center since 2005. Our vehicle has had a series of issues since day one, and I'm certain, if you read the history of the run around I experienced after purchasing this vehicle, you would readily understand why I will not, in the future purchase another Kia, however there's finally a light shining at SW Kia and it's coming from your Service Consultant, Mr. Darden. Mr. Darden displays consistent professionalism on each visit. In light of the fact this dealership has a "High Turnover" of Service Consultants, I'm pleased to see Mr. Darden is still maintaining a standard of excellence inspite of poor management. I hope this facility continues to improve. Afterall, shouldn't the dealership live up to the standard Mr. Bill Dickerson portrays Kia dealerships to be thru his television commercials? More
by wellspam54
Employees Worked With
Mr. Anthony Darden
February 24, 2011
MR. DARDEN GREETED ME VERY QUICKLY. HE LISTENED TO WHAT I NEEDED AND AFTER HAVING THE CAR CHECKED CAME BACK WITH SOME OTHER SERVICE I NEEDED ALONG WITH THE PRICE OF THE SERVICE. HE WAS VERY PROFESSIONAL. NEEDED AND AFTER HAVING THE CAR CHECKED CAME BACK WITH SOME OTHER SERVICE I NEEDED ALONG WITH THE PRICE OF THE SERVICE. HE WAS VERY PROFESSIONAL. I HAVE ALWAYS USED THIS SEVICE CENTER BECAUSE I BOUGHT MY SORENTO FROM SOUTHWEST AND HAVE BEEN VERY HAPPY WITH TE SERVICE. More
by ladyliz73
Employees Worked With
ANTHONY DARDEN
February 24, 2011
Anthony Darden gave exceptional service as I took my car in for routine service. Not only did he assist with my the service I knew about, he also helped me with a problems that I was not aware of. He was ve in for routine service. Not only did he assist with my the service I knew about, he also helped me with a problems that I was not aware of. He was very personable and professional, and made my service visit very enjoyable. I would not hesitate to do business with Southwest Kia again because of his customer service skills. More
by clifton Jessup
Employees Worked With
Anthony Darden
February 20, 2011
Mr. Darden has always made me feel that whatever the problem was, it was important, and he has taken care of them in a timely manner, even the air bag light had been on for some time and Mr. Darden took problem was, it was important, and he has taken care of them in a timely manner, even the air bag light had been on for some time and Mr. Darden took care of the problem within a week. He is an asset to the Kia Company. More
by bkyles
Employees Worked With
Anthony Darden
