Southwest Kia of Rockwall

Avoid this dealership at all costs. The financing dept tried to screw us for $4.100.00 with a VERY vague and possibly criminal "warranty" entry. The salespeople DID NOT know their produ The financing dept tried to screw us for $4.100.00 with a VERY vague and possibly criminal "warranty" entry. The salespeople DID NOT know their products AT ALL. My wife has extremely bad psoriatic arthritis in her hands, she made it VERY VERY clear that she HAD to have a steering wheel heater, they swore up and down that the K5 she wanted to buy had a heated steering wheel, but they kept her distracted during her test drive each time she asked about it. After we signed she asked again how to turn it on and the (salesguy with tiny hands that kept looming over my shoulder in a very demeaning posture until I signed) said "oh, that model doesn't have that option, but you can get one that wraps around the steering wheel on Amazon for like $35.00".........WHAT?????? We since filed complaints and got our $4,100.00 back (screw you Eric). The way this "sales team" hovered over us with their arms crossed in an almost threatening manner and the way they constantly tried to control the narrative (especially when asked for clarification on something) reminded me of the characters from "The A-Team" tv show or some military buddies trying to "run the place", except for their Mr. T, he was a tiny joke of a man with little hands and he walked on his tippy toes lol, he is also the one that acted like he wanted to control us. I'm disgusted that KIA doesn't care enough about their buyers to hold dealerships up to their "proclaimed" standards; although this IS the same manufacturer that makes you pay for spare tires, use of remote features etc. Ultimately this is YOUR fault (owners of SW KIA). We have many nice cars across my family and NONE of us will buy from any Southwest dealership ever again. More

Very busy but never rushes. Everybody seems to have a positive attitude especially Mr Lovejoy in the Service Department. Everybody seems to have a positive attitude especially Mr Lovejoy in the Service Department. More

Very friendly. They went out of there way to help! Thank you!! Car was very clean. They went out of there way to help! Thank you!! Car was very clean. More

The Service advisor was good. (Luke) Waiting room furniture must go. Worn and dirty. Uncomfortable too. Good free coffee. (Luke) Waiting room furniture must go. Worn and dirty. Uncomfortable too. Good free coffee. More

Had appointment for some recall The service writter i had with was not there and didnt even text or call to let us know. But the service writter that was there did an excellent job Brad Stevens Thank had with was not there and didnt even text or call to let us know. But the service writter that was there did an excellent job Brad Stevens Thank you More

Would recommend to anyone they’re always fast and able to work me whenever it fits my schedule. Bradley Stephens is a great service advisor and always takes great care of my car! work me whenever it fits my schedule. Bradley Stephens is a great service advisor and always takes great care of my car! More

Awesome team from service to sales! Went above and beyond to get me in a new car. Went above and beyond to get me in a new car. More

Hello. I just had the opportunity to respond. Everything was professionally handled. However, the theft installation decal was not placed on the windows. Ca I just had the opportunity to respond. Everything was professionally handled. However, the theft installation decal was not placed on the windows. Can the decal or decals be mailed to us? James Mason More

They were a great team of professionals and very customer friendly and knowledgeable! I would highly recommend their dealership! friendly and knowledgeable! I would highly recommend their dealership! More

Very courteous and reliable. Met me quickly and took care of servicing my car in a timely manner Met me quickly and took care of servicing my car in a timely manner More