Southwest Kia of Rockwall

We have owned a lot of KIAs and are always impressed with the service we received at the Rockwall location. Sean Kilgore is always courteous, knowledgeable , friendly, thorough, and informative. Even the sma the service we received at the Rockwall location. Sean Kilgore is always courteous, knowledgeable , friendly, thorough, and informative. Even the small issues are resolved. No worries here! More

Outstanding service and great customer services very friendly didn’t take long with my car. friendly didn’t take long with my car. More

Service department was courteous and took very good care of my vehicle. of my vehicle. More

Poor service department . I switched to mesquite further away from home . 3 hours for a oil change and tire rotation . My window switch was replaced by sw Kia rockwall and it didn’t work properly I didn’t b away from home . 3 hours for a oil change and tire rotation . My window switch was replaced by sw Kia rockwall and it didn’t work properly I didn’t bother even saying anything about it because I don’t have another 5 hours waiting . I will never go back to this dealership for service . More

Only took 45 minutes for the oil change. Used the WiFi and did some work. and did some work. More

I’ve given these guys a great in the past, and I’ll do it again in a heartbeat. The Kia that I purchased from them was very difficult vehicular to come by, typically selling before thay can get them on the l again in a heartbeat. The Kia that I purchased from them was very difficult vehicular to come by, typically selling before thay can get them on the lot. To complicate things further, Kia does not allow preorders in the trims and packages in advance due to the popularity of the car I wanted. They put the effort in to get me the car I wanted, and I’m grateful to them for doing so. They buying experience was the best I’ve ever had due the honest, friendly and no pressure atmosphere there. More

Our salesman, Hunter, did a great job in helping us find the 2021 Sorento my wife wanted. He did a great job in getting us a great deal. Roy and Christy May the 2021 Sorento my wife wanted. He did a great job in getting us a great deal. Roy and Christy May More

Loved our sales rep! Finance guy was great too. Super down to earth. down to earth. More

Worst service department ever, I love my Kia but this dealerships service department is a shambles. We bought a service package when buying the car and we’re very happy to have everything done through th dealerships service department is a shambles. We bought a service package when buying the car and we’re very happy to have everything done through the official dealership as that’s what we thought would be best for the car, every time we went to have an oil change we would wait a minimum of 1.5 hours to 2 hours, and then when asking how much longer it would take they give you back chat and rudeness. Also asked to lie on email feedback for a free tank of gas which because we filled a box incorrect for them but right for the service experience we weren’t allowed our free gas. We had a “patch” on a tire done only for weeks later to go to a real tire shop when the tire started going down again and for them to tell us we had a very bad plug put in our tire which they fixed for half the price. The last oil change there they didn’t change our sticker or reset the service miles which makes me wander what they also didn’t do as they are the only things you can see. Overall I rate them overpriced, rude, gimmicky, waste of time and they left a seriously bad taste in my mouth, I won’t go back to that dealership for anything. More

We had a great experience! And got in and out quickly More