Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Southwest Kia of Rockwall

Rockwall, TX

Overview
Employees
Reviews
Vehicles
4.6
980 Reviews
OUR WHY We believe in challenging the Status Quo and are committed to redefining the business of car selling. HOW? Non-Commissioned Sales Staff All of our non-commissioned sales professionals are concerned with your needs first. We are motivated and eager to make sure you are comfortable throughout the entire buying experience. FIVE Locations Across DFW and Austin Southwest Kia has grown over the years and now has more dealerships to serve you. We have our stores in the DFW area in Dallas, Mesquite, and Rockwall. We also serve the Austin area with our dealerships in Austin and Round Rock. VIP Service We know your time is valuable, that's why we offer transportation options for any service that takes an extended period out of your time. We provide you with amenities such as free wifi, computer workspace for your devices, complimentary snacks, coffee, and water. WHAT YOU CAN EXPECT From the moment you walk into your showroom, you will be treated like family. We are dedicated to not only earn you business, but your trust. We are an action oriented dealership striving to build long lasting relationships with our customers.
Contact Dealership

1790 I-30 Frontage Rd

Rockwall, TX

75087

Directions

By Type

Showing 980 reviews

November 05, 2023

Loved Xavier & Chris ! Both extremely helpful and didn't pressure me into any purchases I didn't want. More

by passion jackson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Collyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Xavier
Report | Print
Nov 06, 2023 -

Southwest Kia of Rockwall responded

We're so glad to know that Xavier and Chris provided a pressure-free experience at Southwest Kia of Rockwall. Thank you for the positive feedback!

Helpful
November 02, 2023

Excellent service. Friendly and professional. Serviced my car we took it home and had a simulate problem which they corrected very quickly! More

by Donaldjmoney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nigal
Report | Print
Nov 02, 2023 -

Southwest Kia of Rockwall responded

Donald, we're glad to know our team at Southwest Kia of Rockwall was able to quickly correct the issue with your car. Thanks for sharing your experience!

Helpful
October 28, 2023

Great staff, very friendly and professional. Everyone took time to explain everything and answer all of our questions. Over, a great experience. More

by Griffinpj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mauricio Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Hatfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Collyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zachary Rusk, great sales experience
Report | Print
Oct 30, 2023 -

Southwest Kia of Rockwall responded

Hi, we're delighted to know that our team at Southwest Kia of Rockwall was able to provide you with a great experience. We strive for clear communication and friendly service. Thanks for the review!

Helpful
October 25, 2023

The service department, Mr Nigel was very customer oriented. I can’t thank him enough. More

by Joyce wheeler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Nigel Portwood service advisor
Report | Print
Oct 26, 2023 -

Southwest Kia of Rockwall responded

Hi Joyce, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at Southwest Kia of Rockwall.

Helpful
October 25, 2023

Have bought three vehicles from here and by far this last time was the best! More

by jo_stringfellow
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach Rusk-Sales; Karly Broughton, FI Mgr;
Report | Print
Oct 25, 2023 -

Southwest Kia of Rockwall responded

Hi, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at Southwest Kia of Rockwall.

Helpful
October 23, 2023

The agent was courteous and friendly. Its however not easy to reach anyone by phone in the dealership More

by Eche
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service department
Report | Print
Oct 24, 2023 -

Southwest Kia of Rockwall responded

We appreciate your feedback and we're glad to know our team was courteous and friendly. We apologize for any difficulty in reaching us by phone, we'll work on improving that aspect of our service at Southwest Kia of Rockwall. Thanks again!

Helpful
October 23, 2023

Worst experience at a dealership I have ever had. First of all the inside is like a frat house! Agreed on a price signed for it then they went back on it once they realized we had our own financing More

by Tiffany
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Antoine
Report | Print
Oct 24, 2023 -

Southwest Kia of Rockwall responded

Hello Tiffany, Thank you for bringing this to my attention. It is regrettable to hear about this. If you are willing, I would like to discuss your experience in further detail so we may address this properly and get a better understanding of your experience. Contact me at your earliest convenience at the email provided below. Mauricio Pena - Sales Manager - 469-314-3965

Helpful 3
October 22, 2023

SOUTHWEST KIA OF ROCKWALL IS THE BEST DEALERSHIP I HAVE EVER BOUGHT A CAR FROM. I KNOW THIS BECAUSE THE LAST THREE VEHICLES I'VE BOUGHT HAVE BEEN FROM THERE, AND I'VE DEALT WITH THE SAME GREAT STAFF, NOTAB More

by Davidcolbert3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Queenie Sibley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Everly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2023 -

Southwest Kia of Rockwall responded

David, we're delighted to know that you've had consistently great experiences with Eric, Queenie and the rest of our team at Southwest Kia of Rockwall. We appreciate your loyalty and look forward to assisting you with your next purchase!

Helpful
October 20, 2023

We recently purchased a Kia Sportage from Southwest Kia of Rockwall. Highly recommend, great experience. More

by Fprapoist
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane O'Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karly Broughton
Report | Print
Oct 20, 2023 -

Southwest Kia of Rockwall responded

We're delighted to know you had a great experience purchasing your Kia Sportage from us at Southwest Kia of Rockwall. Thanks for the recommendation and high praise!

Helpful
October 12, 2023

Great Customer Service, the work was done quickly and Advisor was informing me about the timeframe, I was unable to pickup my vehicle same day but Monday, I recommend Kia Rockwall. More

by Lidiabanks77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaela
Report | Print
Oct 13, 2023 -

Southwest Kia of Rockwall responded

We're glad to know you had a positive experience with our team at Southwest Kia of Rockwall. Your recommendation means the world to us. We look forward to assisting you again in the future. Safe travels.

Helpful
1
...
5
6
7
...
98