Southwest Kia of Rockwall

Southwest Kia Rockwall knows the meaning of customer service it’s something that they could teach to Kia Plano service it’s something that they could teach to Kia Plano More

This is the only KIA dealership in DFW still refusing to back off pricing 20% OVER MSRP for a 2024 Carnival. They also refused to provide invoice pricing for the vehicle when requested after my test drive. back off pricing 20% OVER MSRP for a 2024 Carnival. They also refused to provide invoice pricing for the vehicle when requested after my test drive. Sales manager admitted me to my face he was greedy, “yeah, I’m gonna make a boat load of money off this car, but it might not be from you”. I think he got offended that I countered his ridiculous $64k quote with vehicle MSRP of 49535. They must think the residents of Rockwall are too uninformed to know better. Prove them wrong - take your business to literally anyone else. More

This dealership provided caring customer service. I did not have an appointment but service department worked me in and also provided anti-theft recall on vehicle. After 2- hour testing on battery, I did not have an appointment but service department worked me in and also provided anti-theft recall on vehicle. After 2- hour testing on battery, I was able to obtain new battery under warranty. Jimmy in service department made this possible. He is very knowledgeable, professional, and kept me updated on progress. I walked away with extra knowledge about my car and feel confident about service provided. I can’t say enough about Jimmy!!! Every time I come his deameanor is same. Hope you appreciate the good job he provides to customers. Excellent dealership!!! More

The people were really nice and helpful and the service is really great very courtesy is really great very courtesy More

Chris was very helpful, we had a great overall experience! The process overall was great. experience! The process overall was great. More

Great service Stayed in touch with me regarding my car Honest!! Friendly place Thank you ! Honest!! Friendly place Thank you ! More

Erika is the best! Customer service is the best ! Had called mesquite and the service was not quite as great! Thanks Erika Customer service is the best ! Had called mesquite and the service was not quite as great! Thanks Erika More

Great customer service - price quoted was spot on - would recommend to all who need their care serviced or repaired recommend to all who need their care serviced or repaired More

This was the best car buying experience I’ve ever had. Queenie in sales is a valuable asset to this dealership. She made us feel like family and I would recommend her 1000 times over as she made the exper Queenie in sales is a valuable asset to this dealership. She made us feel like family and I would recommend her 1000 times over as she made the experience fun and as painless as possible. Also, finance is always the least favorite part to me of any car buying experience but Eric was also extremely personable and friendly and made things go as smoothly and as fast as possible. I spent under 2 hours here and I walked away feeling very well taken care of. I did know what I wanted ahead of time but I never felt pressured into anything I didn’t truly want. I had visited over 5 dealerships that week and all of them tried to put me in something I didn’t really want. More

The team here is awesome. Best car buying experience I’ve ever had! If you’re looking for somewhere to get you a new car be sure to go to southwest Kia of Rockwall! Best car buying experience I’ve ever had! If you’re looking for somewhere to get you a new car be sure to go to southwest Kia of Rockwall! More