Southwest Kia of Rockwall - Service Center

Believe his name is Nathan. Helpful, efficicieny, good family man, very nice .went for oil chsnge and wash Helpful, efficicieny, good family man, very nice .went for oil chsnge and wash More

James Scott in the Service Department is the best! He insured all services were completed accurately and in a timely manner, and that I was informed every step of the way on what was being done. I app He insured all services were completed accurately and in a timely manner, and that I was informed every step of the way on what was being done. I appreciate his expertise and attention to the details. More

James Scott is a definite asset to the service department at Southwest Kia -Rockwall. He made sure I was informed on all that was going on when complete he walked me to my ‘freshly washed’ car and thanked me at Southwest Kia -Rockwall. He made sure I was informed on all that was going on when complete he walked me to my ‘freshly washed’ car and thanked me for using Southwest Kia - Rockwall for my maintenance needs. More

They go beyond to ensure that you have everything you need. From the purchase, to the service department, they made sure we were helped and answered questions that we had. They are very pleasant and know need. From the purchase, to the service department, they made sure we were helped and answered questions that we had. They are very pleasant and knowledgeable. More

A great experience! All people I dealt with were very courteous, friendly and very knowledgeable about the service to be performed. All people I dealt with were very courteous, friendly and very knowledgeable about the service to be performed. More

Repair took two months waiting on parts. Just frustrating. Did said daily update texts at least Just frustrating. Did said daily update texts at least More

Ericka does a great job of keeping her customers informed of the status of their jobs and if there was a Swell Kia it would be a Kia Rockwall very good customer service. Kia of Rockwall makes Kia Plano look of the status of their jobs and if there was a Swell Kia it would be a Kia Rockwall very good customer service. Kia of Rockwall makes Kia Plano look awfully bad More

Great experience with their service department. Was greeted before I exited my car by Nigel. This guy was awesome. Perfect customer service, seems like a great guy and helped me out. Was greeted before I exited my car by Nigel. This guy was awesome. Perfect customer service, seems like a great guy and helped me out. More

Southwest Kia Rockwall knows the meaning of customer service it’s something that they could teach to Kia Plano service it’s something that they could teach to Kia Plano More

This dealership provided caring customer service. I did not have an appointment but service department worked me in and also provided anti-theft recall on vehicle. After 2- hour testing on battery, I did not have an appointment but service department worked me in and also provided anti-theft recall on vehicle. After 2- hour testing on battery, I was able to obtain new battery under warranty. Jimmy in service department made this possible. He is very knowledgeable, professional, and kept me updated on progress. I walked away with extra knowledge about my car and feel confident about service provided. I can’t say enough about Jimmy!!! Every time I come his deameanor is same. Hope you appreciate the good job he provides to customers. Excellent dealership!!! More