Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Spirit Automotive Chrysler Dodge Jeep

Lubbock, TX

Overview
Employees
Reviews
4.4
356 Reviews
If its cars or trucks you’re after in Lubbock, Spirit Auto is the company that can offer you an inventory of new and used cars and trucks that are out of this world both in value and price. When you need a Dodge in Texas, Spirit Auto will make sure that you drive straight off of the showroom floor in a car that sparkles as brightly as your satisfied grin.
Contact Dealership

4611 Ave Q

Lubbock, TX

79412

Directions

By Type

Showing 356 reviews

June 01, 2023

Purchased a new Jeep Cherokee 4/28/23. Paperwork was lost. Had to come back to re-sign. Kinda glad it was. Found a discrepancy. Finance Manager was less than willing to discuss it. I've re More

by japonica77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tobar
Report | Print
Jun 02, 2023 -

Spirit Automotive Chrysler Dodge Jeep responded

We are sorry to hear that you are unsatisfied with your experience. Please reach out to us and ask for management to address any issues or concerns.

Jun 02, 2023 -

japonica77 responded

I’ve attempted to. I’ll just take time off to come in. Will it be possible to speak to Dan Qualls directly?

Jun 03, 2023 -

japonica77 responded

I called in today to attempt to take your advice. Asked to speak with Dan Qualls. Was transferred to a phone. It rang and rang and rang then abruptly hung up. I have no idea where I was transferred as there was no opportunity to hear a message and leave my contact info. Who in the 21st century doesn't have voicemail? So...I have reached out repeatedly. When will Spirit take any effort to reach out to me in kind? Anyone there? Anyone who can transfer me to the "I give a xxxx Department"?

Jun 03, 2023 -

japonica77 responded

And I have now left a message with the receptionist for Dan Qualls with my contact information with a request to have a short meeting to share my experience and ask a favor. You know. Direct me to anyone who is willing to listen to my concern.

Jun 06, 2023 -

japonica77 responded

Follow up: Finance Manger reached out to me. A detailed review of the deal ensued. Although there will be no financial remedy for me, I now know EXACTLY why. He worked with me until he made sure I had a full understanding of the result of the call. It was all I asked. My last feedback about this experience is that they should take a look at their process for addressing customer concerns. This was way too much effort to simply be heard and respected.

May 29, 2023

Wonderful bunch of folks that work together for sprit chrysler dodge jeep ram was kind hearted.i would tell family and friends what experience I had with sales finance manager.my car wash great job More

by Terry Brooks
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fanmer Baitter
Report | Print
May 29, 2023 -

Terry Brooks responded

Wonderful bunch of folks workers for sprit sprit Chrysler dodge jeep ram was kind hearted.I would tell family and friends what experience I had with sales finance manager. and my car washed great job thank y’all so much.

May 29, 2023

sprit Chrysler dodge jeep ram in Lubbock Texas on Avenue Q .wonderful just plan wonderful .I have purchased four Vehicles from them.i would tell family and friends what experience I had with sales and finan More

by Terry Brooks
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Irvin Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fanmer B.
Report | Print
May 30, 2023 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you Terry for the review and visit to our dealership!

May 26, 2023

Irvin Washington was just plan amazing his attitude was wonderful.what ever asked him i got a answer just plan amazing.i love my jeep Cherokee More

by Terry Brooks
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Irvin Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2023 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you for the review and congrats on the new ride!

May 18, 2023

Amber was a great and all staff members were perfect and kind hearted.I will recommend family and friends. More

by Terry Brooks
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Irvin Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber not listed
Report | Print
May 18, 2023 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you for sharing your experience! Please let us know if there is anything else that we can help you with.

April 30, 2023

We love going to Spirit Jessie Garcia is very helpful and so nice and moves very quickly to get us out of the dealership as quickly as possible. More

by Hector
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessie Garcia
Report | Print
May 01, 2023 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you for the review on your recent visit! We are so glad that our team could assist you.

May 01, 2023 -

Hector responded

Thank u so much for everything

April 26, 2023

Everyone was great Mike,Tanner and Willa were so helpful into getting us our vehicle More

by lisaflores456
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Willa
Report | Print
Apr 26, 2023 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you for the review! Please let us know if there is anything else that we can assist you with.

March 18, 2023

They Gave me a chance when no one else would! ! Excellent customer service, fast response time More

by winkfieldtynisha
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tanner
Report | Print
Mar 20, 2023 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you for the review! Please let us know if there is anything else that we can assist you with.

February 03, 2023

xxxx good customer service and they will get you into a vehicle of reliability and assurance . More

by Carlos
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Garcia
Report | Print
Feb 06, 2023 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you for the review on your experience!

January 20, 2023

Tre was able to get me in a car so quick and made it very easy. I am a first time car buyer and was unsure of what I should be doing but he helped in every way possible. He covered everything and more. The w More

by Alaze Rodriguez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tré
Report | Print
Jan 20, 2023 -

Spirit Automotive Chrysler Dodge Jeep responded

Thank you so much for your review on your visit!

1
...
6
7
8
...
36