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Spitzer Buick GMC Parma
Parma, OH
1,028 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 1,028 reviews
June 08, 2025
Every time I come to this dealership my experience has been good. Especially with the person who sold me My car miss Rolanda, she is awesome been good. Especially with the person who sold me My car miss Rolanda, she is awesome More
by TAUSHAMAC55
Verified CustomerEmployees Worked With
June 08, 2025
The 3% surcharge for credit card transactions is terrible. I no longer feel comfortable with the diagnostics and workmanship on my vehicle when it needs servicing. terrible. I no longer feel comfortable with the diagnostics and workmanship on my vehicle when it needs servicing. More
by reform.darn06
June 06, 2025
Run down dealership that has poor customer service. Overcharge for basic services. Charge extra fees that you weren’t expecting. Will not be returning this dealership. Overcharge for basic services. Charge extra fees that you weren’t expecting. Will not be returning this dealership. More
by Russ
June 06, 2025
Great customer service. Professional and knowledgeable. They went above to help me out with getting into a new vehicle. Honest and trustworthy. Professional and knowledgeable. They went above to help me out with getting into a new vehicle. Honest and trustworthy. More
by IZZY21882
June 06, 2025
They were helpful, very fast and efficient from beginning to end. I am a satisfied customer to end. I am a satisfied customer More
by Bill
Employees Worked With
June 06, 2025
Probably will never go back. Overpriced and unprofessional.. You would have been better off, not prodding me to continue. To give a review Overpriced and unprofessional.. You would have been better off, not prodding me to continue. To give a review More
by GRANDMUFTY
Employees Worked With
June 06, 2025
I was spoken to very rudely by Tayler. When I tried to explain that what she was telling me was different than what I was previously told, she became dismissive and “huffed and puffed/sig When I tried to explain that what she was telling me was different than what I was previously told, she became dismissive and “huffed and puffed/sighed audibly over the phone. When I said I would just come pick up my car instead of spending $800 on what I was originally told would be $180, she said “Fine” and hung up on me. Thankfully, I reached out to Brett Leek who stepped in to advocate for me and called a service director. I became further disappointed to find out that when I was told about the sensors needing replaced when I was there in March there was a warranty in place that would have covered it, but no one told me that. Now, when I decided to get it fixed, the warranty had expired. Ugh! Then when I came to pay to find there was a charge for using my credit card, I became further frustrated. The whole world went to contactless payment in 2020 so no one has cash or checks anymore. Seems your new owners just want to bilk their customers anyway they can instead of taking care of their customers. More
by GSTACHO
Employees Worked With
June 03, 2025
Things went very smoothly, answered all my questions and very polite. Tom was nice to show me how things worked. very polite. Tom was nice to show me how things worked. More
by WHITEDODGE71
Employees Worked With
