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Spitzer Buick GMC Parma

Parma, OH

4.4
998 Reviews
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6607 Brookpark Rd

Parma, OH

44129

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Showing 998 reviews

May 20, 2025

My vehicle has been in and out of their shop since mid March, 9 separate attempts to resolve creaking noise when turning right. They have guessed multiple times, changing parts that weren't bad, problem s More

by ADAM.SULLIVAN86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tayler Wenmoth
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025 -

Spitzer Buick GMC Parma responded

Adam, Thanks for your time and feedback. We are very sorry to hear that your vehicle services was a unpleasant one and would like the opportunity to speak to you on your concerns. Please give us a call at our dealership and ask for the Service Manager, we would be happy to help.

May 19, 2025

I feel they gave me very good service and honored my warranty. Pricing not outrageous More

by mamstokley
Recommend Dealer
Yes
Employees Worked With
5
May 19, 2025 -

Spitzer Buick GMC Parma responded

Thank you for sharing your positive experience with us. We are delighted that our team took great care of you. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

May 18, 2025

excellent and very happy with my new 2025 GMC sierra 1500 Color is stunning and love the features of the heated and cooled front and back seats drives smoothly just figured out the mirrors i love the multi- More

by EDELZANI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Reppucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
McKoy Kendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolanda Sargent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Gilbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tahmi Shaffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russ Dodrill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Ashley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Liebe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zachary Deluca
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Spitzer Buick GMC Parma responded

Congratulations on your new GMC SIerra 1500! We are so glad that our team provided you with a 5-star experience and got you into a vehicle that you love. Your satisfaction means so much to us. Thank you and safe travels!

May 17, 2025

The service is to expensive, also the extras if needed , like windshield wipers. Then you put a 3% surcharge for using a credit card. Don’t you think the price of vehicles and service is to way to expensiv More

by DTOOTH1996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
May 19, 2025 -

Spitzer Buick GMC Parma responded

D, Thank you for bringing this to our attention, we are sorry to hear that you were completely dissatisfied with the extra charges that was applied. We understand your concerns and questions, and welcome the opportunity to speak to you. Please give us a call at our dealership and ask for the Service Manager, we would love to help you.

May 16, 2025

Recently I bought two vehicles from Spitzer Buick GMC Parma. I couldn’t be more satisfied with the salesman, customer service, finance, and also the service department. Recently, I have taken my vehicle More

by skrappy2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russ Dodrill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Viscusi
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your amazing review and recommendation! It is always our goal to ensure our guests are satisfied with their visit, and we are glad that Tayler, Russ, and Vince provided you with the quality care that you deserve. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

May 14, 2025

The service representative not a pleasant person to work with. 24 hours after I took my car in for an oil change, my brake failed after they inspected them. Service representative said they didn’t expect ev More

by pappydb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tayler Wenmoth
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025 -

Spitzer Buick GMC Parma responded

Pappy, Thank you for your time and feedback. We are disheartened to hear that your service experience with our team member wasn't a pleasant one and understand your frustration. We would like to invite you to call our dealership and ask for the Service Manager, we would love to further assist you. Thank you for your time and patience and we hope to speak to you soon!

May 13, 2025

Went in there for service and the girl at the desk said you could do this yourself. Why are you bringing in here? They had to redo the sensor on the tires. We were pretty upset about that. More

by MGXPRESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Haley
May 14, 2025 -

Spitzer Buick GMC Parma responded

MG, Thank you for your time and feedback. We value your concerns and questions and would like to sincerely apologize for the lack of customer service you received. Please give us a call at our dealership and ask for the Service Manager, we would be glad to further assist you.

May 13, 2025

Prompt service and all my questions were answered up front and post service. Very friendly and knowledgeable staff. More

by gzoul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tayler Wenmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your 5-star rating! Offering quality and efficient service is so important to us, and we are glad that our team provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

May 12, 2025

Car has been in their shop 9 times and the problem still exists, keep getting the run around More

by ADAM.SULLIVAN86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brett Leek
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Wenmoth
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Spitzer Buick GMC Parma responded

Adam, Thank you for bringing this matter to our attention, we would like the opportunity to speak to you on this reputative issue that hasn't been received. Please give us a call at our dealership and ask for the Service Manager, we would love to help you.

May 11, 2025

Friendly and efficient Oil change and filter replacement was fast and efficient. Service is always friendly and I feel welcome and informed More

by KELBER16
Recommend Dealer
Yes
May 12, 2025 -

Spitzer Buick GMC Parma responded

Thank you for your 5-star rating! We are pleased to hear that our team consistently provides you with quality and efficient service and that we could make this experience with us no different. We hope to see you again the next time you are in need of automotive service.