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Spitzer Buick GMC Parma
Parma, OH
436 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
By Type
Showing 436 reviews
May 17, 2024
I have been going to this dealership for quite some time, and this time was not like all of the other times. I felt like I was a bother from the minute I walked in until the minute I left. It just didn’t and this time was not like all of the other times. I felt like I was a bother from the minute I walked in until the minute I left. It just didn’t feel like the normal welcoming and friendly enviroment. A “one hour job” turned into what feels like a 2 1/2 hour job with no real updates. I understand things take time but a little update without me chasing someone down would have gone a long way. Then when it was done it was another twenty minutes to run it through the car wash. The car came back wet… The service was done properly. Like everywhere else everybody is understaffed and overworked. Even with that being true we all have time for a simple nod or a smile. Because of my excellent previous experiences with this dealership I will be back for future repairs. Thanks for listening. Bob Ballas More
by Bob
Verified CustomerEmployees Worked With
Helpful May 17, 2024
I love this place Tim Kubow always makes sure my vehicle is in perfect condition and will advise me when it’s time to have something replaced etc to keep my vehicle in tip top shape is in perfect condition and will advise me when it’s time to have something replaced etc to keep my vehicle in tip top shape More
by RAMMAC26
Employees Worked With
May 17, 2024
Extremely helpful and friendly staff, cleanly place and outstanding service from Thomas Reppucci! The best! outstanding service from Thomas Reppucci! The best! More
by jesswood443
May 17, 2024
Clean nice waiting room, excellent service I will back for my next oil change in the fall for my next oil change in the fall More
by sutowskib
Employees Worked With
May 16, 2024
Nice waiting area and showroom waiting time was not to long update service on car to long update service on car More
by KCAMZ
Employees Worked With
May 16, 2024
Made appointment to have trans cooling bypass valve replaced, arrived for appointment told it would be about an hour. Over an hour later Dominic comes out and tells me that they don’t have the part eve replaced, arrived for appointment told it would be about an hour. Over an hour later Dominic comes out and tells me that they don’t have the part even though they supposedly had part on hold for my appointment. Then he tells me it’s back ordered, he could order an assembly and remove the part and return the rest. He would call me the following week. Still haven’t heard from him weeks later. I have called and left unreturned messages. I called another dealer and they have the part in stock. More
by kvajda2745
May 16, 2024
Trustworthy people l felt there at service to sales McCoy also tried help me out. also tried help me out. More
by TOMOH63
May 14, 2024
I came back to have my car serviced at this dealership, although I originally bought it somewhere else. The service department at this dealership is courteous, listens to your concerns, keeps you well-info although I originally bought it somewhere else. The service department at this dealership is courteous, listens to your concerns, keeps you well-informed on the status of your car, and lets you know whether something is a current problem that needs to be addressed or just something to watch. They are the best car service department I have ever dealt with, and I completely trust their work. Thank you!😊 More
by NBADILLO
Employees Worked With
Ken in the Service Department
