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Spitzer Buick GMC Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.2
1,335 Reviews
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6607 Brookpark Rd

Parma, OH

44129

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Showing 1,335 reviews

June 02, 2026

The dealership was a pleasant experience. Reuben was very professional and personable I would recommend Spitzer GMC Parma More

by nettie5150
Recommend Dealer
Yes
Employees Worked With
Rueben
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Jun 02, 2026 -

Spitzer Buick GMC Parma responded

Thank you for the 5-star rating. We’re delighted our team provided a professional and personable service experience on your GMC Terrain. Your recommendation means a lot, and we look forward to assisting with any future maintenance.

June 02, 2026

Very friendly and thorough Both times that I've been to the dealership I've had a very good experience. Everyone is very helpful and friendly More

by nettie5150
Recommend Dealer
Yes
Employees Worked With
Dominic
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Jun 02, 2026 -

Spitzer Buick GMC Parma responded

Thank you for returning for your GMC Terrain service. We’re glad our team was welcoming and provided thorough care during both visits. Please feel free to reach out whenever you need assistance.

June 02, 2026

Disappointed when it took 20 to check in and a oil change took 1 and a half hour More

by SOLDATDK5
Recommend Dealer
Yes
Employees Worked With
Service
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Jun 03, 2026 -

Spitzer Buick GMC Parma responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns

June 01, 2026

Very professional and honest - Corrected Turbo warranty without any question. Reuben and Kelly took care of my daughter's 2017 Encore - such great service! thank you for making the process so easy. More

by chuck1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Ortiz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Buchner
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Jun 01, 2026 -

Spitzer Buick GMC Parma responded

Thank you for recognizing Kelly and Ruben’s professionalism. We’re happy they addressed the turbo warranty on your daughter’s Buick Encore with honesty and kept everything straightforward. We look forward to assisting you again.

May 31, 2026

Reuben was a 5 star gentleman very professional- took care of warranty issue like a pro More

by chuck1
Recommend Dealer
Yes
Employees Worked With
Aruban
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Jun 01, 2026 -

Spitzer Buick GMC Parma responded

Thank you for sharing your experience. We’re pleased our team handled your Buick Encore warranty issue professionally and efficiently. We appreciate your feedback and look forward to assisting you again.

May 31, 2026

Our salesman Joe made my experience buying a new car very comfortable. Had a great experience More

by KUCZER24
Recommend Dealer
Yes
Employees Worked With
Jacob Solanics
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Solanics
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May 31, 2026 -

Spitzer Buick GMC Parma responded

It’s wonderful to hear your purchase process felt so comfortable. We’re glad you’re enjoying your Buick Envista. Feel free to reach out if we can help with anything down the road.

May 31, 2026

Outstanding customer service and quick financing Sales rep listen addressed the questions and wasn't pushy More

by ATOPPINS67
Recommend Dealer
Yes
Employees Worked With
Miguel
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May 31, 2026 -

Spitzer Buick GMC Parma responded

We’re thrilled our sales team took the time to answer your questions and helped secure financing so quickly. Congratulations on your used Buick Encore GX. We look forward to assisting you again in the future.

May 31, 2026

Car shopping can be stressful, but Gavin made the process smooth and enjoyable! We are very appreciative of the time he spent helping us and finding the perfect car! More

by MLACHOWSKI213
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Gilmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Solanics
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2026 -

Spitzer Buick GMC Parma responded

We’re delighted Gavin made your car shopping experience so smooth and enjoyable. Thank you for choosing us for your GMC purchase and congratulations on your new vehicle.

May 31, 2026

They fixed what they could. Parts ordered. Keep up the good work. I'll be back. More

by Charles.schmid
Recommend Dealer
Yes
Employees Worked With
Sabrina
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May 31, 2026 -

Spitzer Buick GMC Parma responded

It’s great to know our team was able to address your GMC HUMMER EV today and order the needed parts. Thank you for the positive feedback. We look forward to welcoming you back soon.

May 30, 2026

I told him what issues to check that was wrong with my vehicle and the codes that were showing up. Didn't seem like all a points were taken into consideration. When I went to pick up my vehicle he was not More

by Shaneglover92
Recommend Dealer
No
Employees Worked With
Dominic
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Jun 06, 2026 -

Spitzer Buick GMC Parma responded

Shane, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

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