Spitzer Buick GMC Parma

They were super nice attentive and quick service. The sweet lady kept offering us drinks and checking on us in the service area The sweet lady kept offering us drinks and checking on us in the service area More

Tyler was easy to work with and really made it a good experience. I love my new Envista! experience. I love my new Envista! More

Took car in right away. Greeted by several dealership staff. Easy and pleasant experience. Very clean waiting area. Greeted by several dealership staff. Easy and pleasant experience. Very clean waiting area. More

2+hrs for oil change and tire rotation, I understand if there are problems but come talk to me and explain. Rep who took care of me was very short when I walked in handed me a pamphlet of services you off there are problems but come talk to me and explain. Rep who took care of me was very short when I walked in handed me a pamphlet of services you offered but never came back to see if I was interested in any of it. I had a coupon and they stated I needed to present when I walked in , but once again I was sent to the waiting room More

Devyn was professional, knowledgeable, friendly, and enjoyable to work with. He understood our needs and the limits of our budget. Devyn was well prepared upon arrival and fully supported by an amazing enjoyable to work with. He understood our needs and the limits of our budget. Devyn was well prepared upon arrival and fully supported by an amazing staff. The dealership staff worked with us to ensure the purchase of the vehicle was mutually beneficial. We were treated with respect every step of the process. This was the most enjoyable and easiest dealership to work with. I highly recommend the dealership and especially Devyn to anyone looking for their next vehicle. You will not be disappointed! More

Very fast service. Great people work there I drove 25 miles to go there for the great service you provided Great people work there I drove 25 miles to go there for the great service you provided More

Tyler was great to work with! He understood my circumstance and got me into the car that was perfect for me! He understood my circumstance and got me into the car that was perfect for me! More

If you’re interested in a place that uses bullying to intimidate customers, this is your place. I recently brought my vehicle to this Buick dealership and had an extremely disappointing experience. I was intimidate customers, this is your place. I recently brought my vehicle to this Buick dealership and had an extremely disappointing experience. I was spoken to in an aggressive, irate tone, with staff raising their voices at me when I questioned why I was being charged a diagnostic fee for an issue that was covered under a recall. That diagnostic fee was $231, which made the situation even more frustrating and unreasonable. My vehicle sat outside on their lot for three days after I was told to drop it off. When I called for an update, I was told the delay was because I “never responded” about what to do with the vehicle. That was completely untrue — I had already spoken with a representative the weekend before and confirmed everything. Instead of taking accountability, I was met with rude attitudes and blame. I have names and have documented everything. Despite following all instructions and dealing with a recall-related problem, I was still forced to pay the $231 diagnostic fee. The lack of communication, the hostility, and the unprofessional behavior were unacceptable. I will not be recommending this dealership to anyone. More

They all were great. Easy to schedule appointment, they worked fast and I didn't have a long wait and they were helpful with using my GM Reward points to pay bill. Easy to schedule appointment, they worked fast and I didn't have a long wait and they were helpful with using my GM Reward points to pay bill. More

John was very professional, helpful, and polite. I feel that I got a fair deal on a beautiful truck. I would highly recommend John and Spitzer Buick GMC. I feel that I got a fair deal on a beautiful truck. I would highly recommend John and Spitzer Buick GMC. More