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Spitzer Buick GMC Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.3
1,327 Reviews
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6607 Brookpark Rd

Parma, OH

44129

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Showing 1,327 reviews

May 31, 2026

They fixed what they could. Parts ordered. Keep up the good work. I'll be back. More

by Charles.schmid
Recommend Dealer
Yes
Employees Worked With
Sabrina
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May 31, 2026 -

Spitzer Buick GMC Parma responded

It’s great to know our team was able to address your GMC HUMMER EV today and order the needed parts. Thank you for the positive feedback. We look forward to welcoming you back soon.

May 30, 2026

I told him what issues to check that was wrong with my vehicle and the codes that were showing up. Didn't seem like all a points were taken into consideration. When I went to pick up my vehicle he was not More

by Shaneglover92
Recommend Dealer
No
Employees Worked With
Dominic
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Jun 06, 2026 -

Spitzer Buick GMC Parma responded

Shane, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

May 30, 2026

Very easy check in. Was informed what was going on Kelly was very informative of the situation and made me aware she would contact me when the part came in. She was extr More

by Ljvajda
Recommend Dealer
Yes
Employees Worked With
Kelly
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May 30, 2026 -

Spitzer Buick GMC Parma responded

Thank you for noting how seamless your GMC Terrain service check-in was. Our team is pleased to have kept you informed about the part status while remaining friendly and approachable. We appreciate your feedback and look forward to assisting you again.

May 29, 2026

Fast, Easy and Devyn was very informative Everyone one there was very nice I would refer my friends and family to him. More

by LARGEBONDS
Recommend Dealer
Yes
Employees Worked With
Devyn
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May 30, 2026 -

Spitzer Buick GMC Parma responded

Thanks for the five-star review! We’re glad the purchase of your used Chevrolet Equinox was quick and informative and that our team made you feel welcome. We appreciate you referring friends and family to us.

May 29, 2026

Your customer service at your dealership is poor. When I call your dealer I never get an answer. All that happens is getting transferred around More

by JAMESMATIER
Recommend Dealer
No
Employees Worked With
Vincent I believe
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Jun 06, 2026 -

Spitzer Buick GMC Parma responded

James, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

May 29, 2026

Brett sold me my 2026 GMC Terrian! I love my car so much! My overall experience with Spitzer Buick GMC Parma has been outstanding! I recently had my oil changed at the dealership. Ever More

by ABHOLMES
Recommend Dealer
Yes
Employees Worked With
Brett Leek
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May 29, 2026 -

Spitzer Buick GMC Parma responded

We’re thrilled to hear you love your new 2026 GMC Terrain and found our team kind, knowledgeable, and prompt during your oil change. Thank you for recommending us and we look forward to assisting you in the future.

May 28, 2026

Great customer service Kept in touch on progress of service on the car Great job More

by Christinefunk62
Recommend Dealer
Yes
Employees Worked With
Kelly
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May 29, 2026 -

Spitzer Buick GMC Parma responded

Thanks for the 5-star rating and for highlighting our communication during your GMC Terrain service. We’re glad that keeping you updated on each step made the process smooth. We look forward to caring for your vehicle again.

May 28, 2026

Excellent I had to reschedule my appointment yesterday. They were very helpful in getting me in for service the same day. Good job Spitzer More

by nmattisha
Recommend Dealer
Yes
Employees Worked With
Ruben Ortiz Jr
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May 28, 2026 -

Spitzer Buick GMC Parma responded

We’re glad our team could swiftly reschedule your appointment and get your Buick Envista in for service the same day. Thank you for the five-star rating and for sharing your experience.

May 27, 2026

Mr. Baker was the best sale representative we have ever dealt with. He keeps everything moving. Wonderful personal. Great at his job! More

by ashbyloretta0
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devyn Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2026 -

Spitzer Buick GMC Parma responded

It’s great to hear Devyn kept everything moving smoothly during your Buick purchase. We’re thrilled Devyn provided such attentive service. Enjoy your new Buick and feel free to reach out anytime.

May 27, 2026

Excellent service done on time along with complementary multi point inspection. They changed oil and filter along with tire rotation. More

by RCANSLER
Recommend Dealer
Yes
Employees Worked With
Dominic Difino..
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May 27, 2026 -

Spitzer Buick GMC Parma responded

Thank you for trusting us with your GMC Terrain. We’re happy to hear the oil and filter change, tire rotation, and complimentary multi point inspection were completed on time. We look forward to helping you with future maintenance.

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