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Spitzer Buick GMC Parma - Service Center
Parma, OH
768 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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768 Reviews of Spitzer Buick GMC Parma - Service Center
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May 02, 2025
Friendly staff. Efficient and caring in the service they were providing Went the extra step to install a module that was missing since the beginning of the lease Efficient and caring in the service they were providing Went the extra step to install a module that was missing since the beginning of the lease More
by DLPAUL2002
May 01, 2025
Sabrina Wozniak was very helpful came in to ask questions and have someone look at my car and she was a big help as was Dominick Delfino and have someone look at my car and she was a big help as was Dominick Delfino More
by DEL_KEETON
Verified CustomerApril 30, 2025
Service was performed as required. Repairs were completed as promised. Only flaw was the use of their coupons was too restrictive. On line coupons were different than coupons received Repairs were completed as promised. Only flaw was the use of their coupons was too restrictive. On line coupons were different than coupons received in the mail and if you forgot your coupon at home there were no exceptions. As a loyal GMC customer, I was disappointed in the new dealer management policies! More
by retired, bh1947
April 30, 2025
The credit card terminal doesn't work properly. It declined two of my credit cards. My banks stopped the payments because they were flagged as fraudulent. I was eventually able to pay with one of t It declined two of my credit cards. My banks stopped the payments because they were flagged as fraudulent. I was eventually able to pay with one of the cards, but it was a frustrating and time-consuming ordeal. More
by CRMORGANO
April 29, 2025
Was told an oil change takes an hour and I could wait for it. After waiting 2 hours I checked in at the desk and asked another woman when it would be done. Taylor decided to interrupt us and give me all kind it. After waiting 2 hours I checked in at the desk and asked another woman when it would be done. Taylor decided to interrupt us and give me all kinds of attitude and say 'We are short staffed, we are doing the best we can!' No apology, no compassion for my (the customer) situation. More
by Juliaw81
Employees Worked With
A woman named Tailor or Taylor is who I have an issue with, she wasn't even working with me! She just chose to interject herself
April 29, 2025
I was told the oil change would take about an hour and that I could wait. After sitting there for two hours, I went to the service desk to ask for an update. Another employee named Taylor, who I hadn’t ev that I could wait. After sitting there for two hours, I went to the service desk to ask for an update. Another employee named Taylor, who I hadn’t even been speaking with, suddenly interjected with a condescending attitude, saying, “We’re short staffed, we’re doing the best we can!” There was no apology or acknowledgment of the delay—just unnecessary attitude that escalated the situation and added to the frustration. I understand things get busy, but a little basic customer service would have gone a long way. Thankfully, the service manager was professional and apologized for her behavior, but the interaction with Taylor left a really negative impression. Totally uncalled for and made an already frustrating situation much worse. More
by Juliaw81
