Spitzer Buick GMC Parma - Service Center

They forced me to purchase an 1100 dollar part, used part of it to fix the problem and the rest of the part is still unused? Then did not want to take ownership of the product your under. Which is GMC, beli of it to fix the problem and the rest of the part is still unused? Then did not want to take ownership of the product your under. Which is GMC, belittled customer with statements as "its a 2017 with 150,000 miles. I'm a proud GMC owner and I would like for your employees to be also. More

Tom Shaffer is the best Salesman I’ve ever known . He is truly a legend ! Greatest Salesman of all time. He is truly a legend ! Greatest Salesman of all time. More

The dealership was clean. The staff was friendly. Work completed in a timely manner. I will continue to bring my car this dealership. The staff was friendly. Work completed in a timely manner. I will continue to bring my car this dealership. More

Great customer service! Have been servicing our cars here for the past 10 years. Reliable team. Have been servicing our cars here for the past 10 years. Reliable team. More

The service was smooth and easy. I spoke with the man who suggested the type of new tires I needed for my car and he ordered them. The recitation who installed the tires also had I spoke with the man who suggested the type of new tires I needed for my car and he ordered them. The recitation who installed the tires also had me notified about other service that was approaching which saved me from making additional future appointments.. I appreciate their help and ease of service More

I had scheduled an airbag recall appointment several weeks ago to ensure the parts were available. When I arrived at the dealership, I added an oil change onto my visit. After two hours of waiting, they weeks ago to ensure the parts were available. When I arrived at the dealership, I added an oil change onto my visit. After two hours of waiting, they completed the oil change, gave me a list of other recommended services needed totaling over $2,000 and then told me the recall part was not in and I would need to come back in 1-2 weeks. No one called me prior to my appointment to tell me the part was not in and the service representative did not inform me that the part was not in when I arrived at 8 am. This was a waste of my time and I was extremely frustrated with the lack of communication. I honestly felt like I was being taken advantage of. Very disappointing as we purchased our vehicle at this location in 2014 and have had service done there for years. After all of this I had to pay in full for the oil change (zero discounts offered). All I was offered was an apology. More

Great costumer service, attentive to the costumer needs and waiting time was short. Excellent job and waiting time was short. Excellent job More

Dominic and the crew at Spitzer GMC were wonderful to deal with. Combine these guys with Dan in parts who is the best in Cleveland, and it’s the “ONLY” place to go when you need service on any vehicle- deal with. Combine these guys with Dan in parts who is the best in Cleveland, and it’s the “ONLY” place to go when you need service on any vehicle- More