Spitzer Chevrolet North Canton

Jarod called and informed me the truck and when it would be done! He was on top of Holman with who we deal in fleet vehicles! Jarod had everything prepared plus it was Good Friday and Holman I believed was be done! He was on top of Holman with who we deal in fleet vehicles! Jarod had everything prepared plus it was Good Friday and Holman I believed was closed half day! Truck parts came in as planned, after approval and was on time and kept me up to date when it would be ready! Also, very professional with customers! A+ rating Thanks Jarod More

Scott worked with my budget and didn't try to push a car on me we didn't want! on me we didn't want! More

Jared was able to answer my questions and service my vehicle. My salesman Steve is excellent, going above and beyond. vehicle. My salesman Steve is excellent, going above and beyond. More

Short and sweet Scott ensure I got the vehicle I've been wanting without any hassle. I would totally come back. wanting without any hassle. I would totally come back. More

Very easy process. Got a fair price My car was delivered with a full tank of gas and Kent did a wonderful job covering the items so I could drive home safely. Got a fair price My car was delivered with a full tank of gas and Kent did a wonderful job covering the items so I could drive home safely. More

Chris, service rep, was professional and efficient. The service work was performed in a timely manner and on time. The service work was performed in a timely manner and on time. More

Good customer service. Friendly staff and excellent customer experience. Helpful, attentive and a totally unique experience Friendly staff and excellent customer experience. Helpful, attentive and a totally unique experience More

I was needing someone to really explain to me all the options and best value for me! I knew I could trust John! He got me started in the right direction. Then Mitch sat down and patiently answered all options and best value for me! I knew I could trust John! He got me started in the right direction. Then Mitch sat down and patiently answered all my questions! When we picked up the truck, he got in with my wife and I! He went over all the equipment with us and hooked our phones up to the truck as well! The entire staff was friendly, patient and not pushy! I was treated like a valued customer and friend! More

Great experience and friendly people. Got my payments exactly where I needed it and went home with a new truck the same day Got my payments exactly where I needed it and went home with a new truck the same day More

I brought my Chevrolet Silverado to your dealership for an oil pan repair after it developed a leak. The truck spent three days in the shop, during which I was told the extended warranty company had found an oil pan repair after it developed a leak. The truck spent three days in the shop, during which I was told the extended warranty company had found a "loophole" and would not cover the work — even though the oil pan had been replaced just over a year earlier. Uncomfortable driving the vehicle with an active oil leak for safety reasons, we reluctantly paid out-of-pocket to have the repair completed. Once home, we re-reviewed the contract and contacted the warranty provider directly. They confirmed the repair was approved and were confused why we had been charged at all. I immediately called the service manager, who said he would look into it. While waiting for a callback, we noticed the truck was leaking oil heavily again. I contacted the dealership once more, and they promptly sent a tow truck to retrieve it. Their diagnosis: the sealant from the first repair had not adhered properly. The service technician admitted the oversight on the warranty authorization. Management agreed to cover the difference and issue a refund check for what I had paid out-of-pocket. They also delivered the truck back to my home and cleaned up the oil spill in my driveway. While I appreciate the eventual accountability and the effort to make things right on the second visit, several serious concerns remain: It should not have taken anther major oil leak and a tow for the dealership to properly handle a straightforward warranty approval. I have still not received the promised refund for the initial out-of-pocket payment, despite the issue being acknowledged weeks ago. An oil pan (or its sealant) failing under 10,000 miles raises questions about quality of parts, installation, or diagnosis. This experience makes me wonder how many other customers have been incorrectly told their warranty would not cover a repair when, in fact, it should have. These issues have left me doubting the consistency and reliability of the service department. As a result, I will be taking any future warranty work to a different Chevrolet dealership. I strongly encourage the dealership to improve warranty communication, double-check authorizations before charging customers, and ensure promised refunds are processed promptly. Customers deserve better than having to escalate problems themselves just to get what their contract already covers. Thank you to the team that eventually corrected the mistake — but the initial errors and the delayed refund have damaged my trust. More