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Spitzer Ford Dubois, LLC - Service Center

Du Bois, PA

4.6
428 Reviews
Call Service Center (844) 856-0262

428 Reviews of Spitzer Ford Dubois, LLC - Service Center

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August 24, 2024

I would recommend 10/10 the service here is fast and friendly, the valet service is most convenient didn’t even need to leave my house! More

by Teristarr13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2024 -

Spitzer Ford Dubois, LLC responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Spitzer Ford Dubois, LLC, we look forward to having you as a valued customer for many years to come!

August 23, 2024

It took them 3 hours to do an hour job plus the technician never came out to talk to me the lady behind the desk tried to explain things to me More

by Dkumetis
Service Time
Recommend Dealer
No
Employees Worked With
Ashley O'Ryan
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2024 -

Spitzer Ford Dubois, LLC responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

August 21, 2024

This dealership treated me with respect. Jonathan from the bodyshop was great! Matt who is the bodyshop tech made sure I was pleased with the work they did on my car. I call that super ser More

by ski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan from the bodyshop and Matt from the bodyshop.
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Aug 21, 2024 -

Spitzer Ford Dubois, LLC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spitzer Ford Dubois, LLC. We look forward to having you as one of our valued customers for many more years to come!

August 19, 2024

Used to be a great place to go but everytime we get service done they tell us we need something. We literally had 4 new tires put on in June and they told us we needed them! More

by LIMIFETTERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Canby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2024 -

Spitzer Ford Dubois, LLC responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

August 16, 2024

Great service and very prompt. Provided me with a loaner vehicle. Top notch in every aspect of my visit! More

by JAG7976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Dietz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2024 -

Spitzer Ford Dubois, LLC responded

Thank you for choosing Spitzer Ford Dubois, LLC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 15, 2024

I've used their service department several times and each time have addressed my issues without getting the run around. More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Crana Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susan Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2024 -

Spitzer Ford Dubois, LLC responded

Scott, we are so delighted for your patronage and kind words on the smooth experiences you consistently have with our experts at Spitzer Ford Dubois! Your recommendation is great support to us and we wish you safest of travels in your Ford 'til we see you again!

August 14, 2024

The service was great and they didn’t take too long to get my oil change and the gentleman came out and showed me how to do my battery More

by MIETUSKANDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Crana Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susan Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2024 -

Spitzer Ford Dubois, LLC responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 13, 2024

Appointment was on time and quick service writer alerted me to an outstanding safety recall and it was taken care of as well. More

by AROYER3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2024 -

Spitzer Ford Dubois, LLC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Ford Dubois, LLC.

August 12, 2024

I was in for my yearly inspection. I was about 15 minutes early but they took my car right in and they were done in about 30 minutes. While I was waiting a gentleman brought me the d More

by AUGHIEDAWN3
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Crana Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2024 -

Spitzer Ford Dubois, LLC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Ford Dubois, LLC.

August 12, 2024

Way over priced in service ,plus they charged a shop fee for what?you go to get service they quoted me 139.00 bill was over 300.00 us a shop fee on top of the bill More

by F85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know who
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Aug 15, 2024 -

Spitzer Ford Dubois, LLC responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

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