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Spitzer Ford Dubois, LLC - Service Center

Du Bois, PA

4.6
428 Reviews
Call Service Center (844) 856-0262

428 Reviews of Spitzer Ford Dubois, LLC - Service Center

Sort by
July 24, 2024

Took my Mustang in for inspection. I had no issues with service or the staff. More

by manicometo
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2024 -

Spitzer Ford Dubois, LLC responded

Manicometo, it is such a delight to know your recent visit to our service team went off with no issues! Thank you for trusting us with your safety and comfort and please enjoy the open road in your Mustang until next time!

July 23, 2024

On time, good customer relations, keep you informed of the progress, do there best to keep the price manageable. More

by sandyk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley O'Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2024 -

Spitzer Ford Dubois, LLC responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Sandy, and don't hesitate to let us know if we can be of further assistance.

July 20, 2024

Great customer service, especially by Susan Roush! I have had a very positive experience each of the several times I’ve dealt with the service department. More

by mgochs60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 22, 2024 -

Spitzer Ford Dubois, LLC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Ford Dubois, LLC.

July 20, 2024

Robin is the best person i have ever dealt with! You should give her a pay raise!! Superior person More

by stevejody0529
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 22, 2024 -

Spitzer Ford Dubois, LLC responded

Thank you for choosing Spitzer Ford Dubois, LLC. Your feedback and rating mean a lot to us. We're glad Robin was able to help, and we hope to see you again!

July 10, 2024

Scheduling was simple for a state inspection. I was told approximately how long it would take and the time, start to finish, was well within that range. I was treated fairly by the employees. More

by trichko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Crana Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susan Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2024 -

Spitzer Ford Dubois, LLC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 04, 2024

Very good service and very polite. I was satisfied with the service that I was given More

by James_chelton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Wineberg
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2024 -

Spitzer Ford Dubois, LLC responded

Thank you, James, for choosing Spitzer Ford Dubois, LLC. Your feedback and rating mean a lot to us. We're glad we could help, and we hope to see you again!

June 23, 2024

Great service in a timely manner unfortunately last time vehicle was there my drivers side mirror was broken. I spoke to Lauren about the issue and haven't heard anything back ,it's been weeks!! More

by carsongreene67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Dietz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2024 -

Spitzer Ford Dubois, LLC responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

June 20, 2024

Everyone was courteous and my services were completed in a timely fashionable manner! Thank you!! More

by radarlovez269
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Canby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Giraud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Crana Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susan Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2024 -

Spitzer Ford Dubois, LLC responded

Thank you for your 5-star rating! Providing quality and efficient service is so important to us, and we are glad that our efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

June 18, 2024

I feel that your”shop fee”is a clear case of xxxxxx the customer. over $150.00 an hour is extremely high for a diagnostic charge. The staff is very friendly and helpful,, but your prices for service are wa More

by B. Palmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lauren Dietz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley O'Ryan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morgan was very pleasant to talk to.
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Jun 22, 2024 -

Spitzer Ford Dubois, LLC responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

June 18, 2024

I love the fact that they come to me at work and fix it on the spot it valet it to the shop and valet it back! Great customer service More

by dannielletravis72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure but they were great!
Report | Print
Jun 18, 2024 -

Spitzer Ford Dubois, LLC responded

Danielle, thank you for recommending our service to others and we are glad you found us helpful! If there is anything we can do better please let us know. Safe travels until next time!

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