Spitzer Ford Dubois, LLC - Service Center

They made an appointment for state inspection that was convenient for me. They started the work on time and completed everything in a timely manner. I was very pleased with the employees that waited on me convenient for me. They started the work on time and completed everything in a timely manner. I was very pleased with the employees that waited on me. More

I don’t know the name of the tech who came to my home to perform the battery recall on my bronco sport, but he was wonderful. Friendly, well spoken, efficient, on time, I can’t say enough good about him. Bi perform the battery recall on my bronco sport, but he was wonderful. Friendly, well spoken, efficient, on time, I can’t say enough good about him. Big tall young man with curly red hair. Said he’s been doing this job since last September or so. I highly commend him More

Excellent service department. Very friendly and performed the service in a very timely manner. Thank you. Very friendly and performed the service in a very timely manner. Thank you. More

Great service department. Customer service is the best I’ve ever experienced at any dealer. Dropped in last minute with a wiring problem on a new truck they identified the pro Customer service is the best I’ve ever experienced at any dealer. Dropped in last minute with a wiring problem on a new truck they identified the problem quickly. Super friendly staff! Always accommodating. More

This dealership always is accommodating and attentive to the customers needs. I had problems with my truck and dropped in to see if they could help. And they squeezed me in and diagnosed the problem in a sh the customers needs. I had problems with my truck and dropped in to see if they could help. And they squeezed me in and diagnosed the problem in a short period of time. Great customer service department. More

Very professional and knowledgeable. He was very upfront about when parts might come in and didn't just tell us what we wanted to hear. Very honest, conscientious, and accommodating. Ver He was very upfront about when parts might come in and didn't just tell us what we wanted to hear. Very honest, conscientious, and accommodating. Very refreshing in a car dealership and much appreciated. More

This dealership always is accommodating and attentive to the customers needs. I had problems with my truck and dropped in to see if they could help. And they squeezed me in and diagnosed the problem in a sh the customers needs. I had problems with my truck and dropped in to see if they could help. And they squeezed me in and diagnosed the problem in a short period of time. Great customer service department. More

I had scheduled my car for a recall and had asked to have my winter rims and tires removed and my summer rims and tires put on, along with an oil change. Upon drop off I requested the dealership sent a text my winter rims and tires removed and my summer rims and tires put on, along with an oil change. Upon drop off I requested the dealership sent a text over calling because I work night shift and would be sleeping. I then received a phone call asking for verification of what I had wanted done with my tires. After a brief explanation and a reminder that the tires being installed were directional I went to sleep. When picking up my vehicle it was found that the tires did not have any air put into them, they were installed wrong and then I was informed that the dealership did not have a part for the the recall. THE RECALL WAS THE WHOLE REASON I TOOK IT THERE I COULD HAVE DONE EVERYTHING ELSE MYSELF, but it would have been easier to do the extras during the time the recall was being done. Not only was the recall not completed and the tires were installed low on air and backwards the oil was also black and low… I could not take a trip I was planning because of this mess. I had called to get it taken care of in which then I had to go yet another day without my car due to the dealerships poor work and planning. Nothing was compensated and or offered to me at the time of fixing the mess up More

The people at the dealership keep you informed on the status of your car and respond to you upon completion status of your car and respond to you upon completion More

I’ve had nothing but positive experiences with this dealership and the employees since I bought my vehicle in January. I had a service light come on and they made me an appointment Immediately and did dealership and the employees since I bought my vehicle in January. I had a service light come on and they made me an appointment Immediately and did a thorough check over of my vehicle. Everyone that works there has been extremely professional, nice and knowledgeable. I would recommend Spitzer to anyone looking for a new vehicle More