Spitzer Kia Cleveland

Excellent Very friendly greeting and great customer service. The salespeople listened to me as I was confused on what I actually wanted to buy. Would go back Very friendly greeting and great customer service. The salespeople listened to me as I was confused on what I actually wanted to buy. Would go back to lease/buy another car More

2014 Sorento motor install So here's my impression of the service department at Kia Spitzer West in Parma (Brookpark and State near 480). I drove my 2014 Sorento from Houston to So here's my impression of the service department at Kia Spitzer West in Parma (Brookpark and State near 480). I drove my 2014 Sorento from Houston to Cleveland to visit family and friends and take a trip to Niagara Falls in Canada. About 1300 miles one way. Upon arriving in Parma (8/4/16) I was at a stop light at Snow and Broadview when my temp gauge all of a sudden started to approach max temp! I turned on the heater to try to cool the engine down and the gauge returned to normal. I drove another 3 mins to my sister's house and shut down the motor. I did a cursory inspection and found no coolant leaks but I could smell radiator fluid. So, I made an appointment online at the closest Kia dealer since my Soto is under warranty and has ALWAYS been dealer maintained ever since I bought it new in Houston (DeMontrond Kia). I dropped it off on Friday morning (8/5/16). First impressions are important. I met with Lisa and she was super friendly and knowledgable. She told me upfront they were busy and would try to get the Soto looked at ASAP but I might not hear anything until Saturday (8/6/16) which I was ok with. I understand it was a last minute drop off and others were ahead of me in line. At least she told me up front. Anyways, I get a call on Saturday afternoon. You won't believe this! My '14 Sorento with 41000 adult-driven, dealer maintained miles has a head gasket leak and needs a NEW MOTOR!!!!! Mind you, I'm from Houston, I'm heading to Canada on Tuesday (8/9/16) and heading back to Houston on 8/18/16!! Now I'm stressed!! I have no car and who knows how long a motor replacement will take? And what about my family's vacation?! Now what?! This is where Lisa, Tony (master Kia mechanic) and the entire Spitzer Kia West team take the cake!!! First, they hook me up with a Dodge Ram rental from Enterprise Rentals. They cover the cost of the rental for as long as they have my Sorento and tell me just to enjoy my trip to Canada and they'll keep me in the loop as parts arrive and repairs begin. While in Canada, Lisa texted me a few times just to keep my informed (like she said she would) and that eased my stress greatly! We returned from Canada on 8/12/16 and the Sorento still wasn't ready. But that's ok because we had the rental. Finally, on 8/16/16, Lisa called and said the Sorento was ready to go! I picked it up and we drove it back to Houston. 1300 miles later, we're safe and sound and back home. I can NOT believe the wonderful service I received from Lisa and Tony at Spitzer Kia!! If I'm ever in need of minor or major vehicle service and I'm in the Parma area, I will highly recommend them to anyone and everyone!!!! More

Purchase & Service Purchased 5 vehicles , used and new, at Spitzer over the years . Always had good service and pleased with our purchases . Never had any problems or di Purchased 5 vehicles , used and new, at Spitzer over the years . Always had good service and pleased with our purchases . Never had any problems or difficulties. When did Spitzer become a Kia dealership? I have a 1989 Jeep with 39K and considering a Kia Soul. Is Mr. Kirk Kennedy still with you. He sold us our last vehicle, a 2013 Dodge Durango. Jo Pruchnicki DWPJP@SBCGlobal.net More

Poor customer service. Tried to work w Paul..internet sales and he said they don't negotiate. Every dealer negotiates. He stated they worked hard to get to the best price. Tried to work w Paul..internet sales and he said they don't negotiate. Every dealer negotiates. He stated they worked hard to get to the best price..I showed him the same exact vehicle for 3000 less..still says they don't negotiate. When I say this isn't motivating me to come to your dealership. His response, "what do you want me to say"? I would rather wait until Black Friday or December than go in and be jerked around by this dealership. No negotiating..hilarious! Updated, Nick Pavluk, Spitzer Customer Relations Manager customer relations manager also contacted me and was even more unhelpful in giving me long unneeded explanations on why they don't negotiate. After several emails, he wouldn't budge on even doing an out the door price. Claiming their research and crap was the best around. Well, deal never happened and guess what? Now that vehicle is for sale in bowling green. We were about 700 bucks apart and he refused to negotiate. The tactic just ticks the customer off and you lost out on a sale. I have told several people to avoid Spitzer for this reason. More

Kim Boutll customer care manager SUCKS I brought my Kia in to get an estimate of how much it would cost for my oil change and to fix my lock. I was given an estimate. When I returned to hav I brought my Kia in to get an estimate of how much it would cost for my oil change and to fix my lock. I was given an estimate. When I returned to have the work done, the price of the lock went up $200.00. I asked why the price went up and why isn't it the price I was given I was told she couldn't find it in the computer. Another worker pulled it right up for me in the computer. I asked her why was she giving me a gard time and she told me why didn't I go somewhere else if she wasn't giving me the answers I wanted. The other customers waiting looked at me and commented on how unprofessional she was and how she ever became anyone's manager!!! More

WORST Customer Service Absolute WORST customer service ever experienced!!! Extremely rude!! Would not even recommend this dealer to my worst enemy!! If you go there, DO NOT Absolute WORST customer service ever experienced!!! Extremely rude!! Would not even recommend this dealer to my worst enemy!! If you go there, DO NOT deal with the salesman named George Woods. Just purchased a 2014 Kia Optimum SX and found a big crack in the front bumper after the store had already closed so I had to wait and call them this morning about it. Spoke with George about this and he knew about the crack the entire time but did not once point that out to me (expected me to find it myself) and he said the car was sold as is. However, on the internet, that was never disclosed about the crack. Also, when I called about the car before I made my 2 hour trip up there, I made sure I asked Shawn if the car is true to everything it says it was and he assured me it was. However, that was a lie, considering the crack was not disclosed. George told me I could talk to the manager and I agreed that I would be calling him and as I explained that this needs to be made right because I already experienced the worst customer service as it was, he told me "I don't need to hear about this" and hung up on me!! AWESOME way to make your customers feel important! Last time I checked, customers are what keep you in business. Learn how to treat customers with respect!!!! More

would recommend this dealer ship! Treated us very well met all our needs an even help with a repair issue in our home town! Goerge woods was very helpful! Thank you very much for all y Treated us very well met all our needs an even help with a repair issue in our home town! Goerge woods was very helpful! Thank you very much for all your help! More

I have been trying to get my Extended Warranty and Gap insurance cancelled since the end of May. Was told by Rob I didn't have to do anything it would be handled by Spitzer Kia. I didn't quit trust this insurance cancelled since the end of May. Was told by Rob I didn't have to do anything it would be handled by Spitzer Kia. I didn't quit trust this so I contacted the GAP Insurance company myself and cancelled. I received the refund but never got anything on the extended warranty. I talked to Tammy today and she said she wasn't aware that either one was being cancelled until she heard from the Gap Insurance company. I still don't have the extended warranty cancelled even though I was told over 2 months ago by Rob it would be. I finally met with the Manager, Tony Black and he fixed the problem right away and even gave me complimentary oil changes. Tony and my sales person Jim Parson are great. More

I was looking for a Kia Soul, specifically one of the plus models, and it had to be in the "shadow" color. Found one in Spitzer's inventory using the Kia site. Scheduled an appointment for the following plus models, and it had to be in the "shadow" color. Found one in Spitzer's inventory using the Kia site. Scheduled an appointment for the following morning at the dealership. J.D. was very helpful in meeting with me to discuss needs and getting me out for a test drive. Jeremy was great in regards to the helping me understand some of the finer points of financing that I was not aware of. Rob found me a good deal for financing (I had been a high risk for credit lenders a few years ago but had brought up my score quite a bit) and the paperwork was done with as little "pain" as possible. Overall, I believe I spent two hours at the dealership that Saturday morning and drove away in my new 2013 Kia Soul +. I would highly recommend this dealership if you are in the market for a new Kia. Bill M. More