Spitzer Toyota Monroeville

Satisfied Customer!! Sales associate, Dan Murray, is a very nice guy and was very helpful during this experience. He was knowledgeable and patient with my father and I. Sales associate, Dan Murray, is a very nice guy and was very helpful during this experience. He was knowledgeable and patient with my father and I. After my purchase, he had no problem going over the details of my new vehicle with me; especially since I am not current with all the modern technology!! This was definitely a positive experience for me!! Dan is a great asset to your company!! Thank you again!! More

Dan :: Sales & entire Spitzer staff Dan has been helping me to reach the peak of happiness I have most recently reached by doing NOTHING but keeping my best interest #1 at all times. The Dan has been helping me to reach the peak of happiness I have most recently reached by doing NOTHING but keeping my best interest #1 at all times. There was no "pushiness". No trying to get me into something over my range. He was beyond accommodating and kept communication wide open the entire time. It was a hard road to get what I needed in my situation, and his patience and guidance will be FOREVER appreciated . I am currently down a positive, progressive & smart oath to help my credit along with being and feeling safe. There aren't enough thank you's to express how grateful I am for all his hard work and help. He literally never stopped until we figured out what was just right for me. & I know it wasn't easy. You're making a mistake if you go anywhere else . More

Great experiences Kyle and Steve took great care of me and made sure I got the best deal. They gave me a far price for my trade and made sure I got the right options. Kyle and Steve took great care of me and made sure I got the best deal. They gave me a far price for my trade and made sure I got the right options. I'm loving the new truck. Thanks guys. More

Great buying experience My sales rep Dan Murray and your complete staff presented all of my options buying new or used. They were able to answer all of my questions. I neve My sales rep Dan Murray and your complete staff presented all of my options buying new or used. They were able to answer all of my questions. I never felt pressured. More

Inspection & Emissions I really liked being able to pull the car right into the service bay and leave it with the technicians while I took care of the paperwork. The people I really liked being able to pull the car right into the service bay and leave it with the technicians while I took care of the paperwork. The people in the service bay and the people at the desk made it all easy for me. I went into the waiting room where I could make use of the WiFi that passed the time quickly. Best of all, everyone was friendly and helpful. More

So Happy with Spitzer Toyota The team at Spitzer Toyota worked with me to find the right vehicle for the right price to meet my needs and budget. GREAT JOB, Erika, Gary and Adam! The team at Spitzer Toyota worked with me to find the right vehicle for the right price to meet my needs and budget. GREAT JOB, Erika, Gary and Adam! You will be my first stop for my next purchase also, I am very happy with my new Sienna! They put me and my family first. I have told all my friends and family how happy I am with Spitzer Toyota! I have purchased multiple Toyotas from Spitzer and they always have the best price, bets team and best cars! More

Satisfied customer - wasn't expecting to buy another Toyota The Spitzer Sales team is unique in that they work as a team rather than individual Sales Staff. Each person treats the customer as an individual and The Spitzer Sales team is unique in that they work as a team rather than individual Sales Staff. Each person treats the customer as an individual and makes the customer feel like their needs and desires are being individually addressed. The drawback to their "up-front" pricing model is that there is very little room for any form of give-and-take exchange when you actually sit down to work out a deal. You have to push very hard (or be extremely blunt in your refusal to accept their firm stance) in order to get anywhere respectable in the negotiations. More

My loyalty has been earned for years to come! Everyone was wonderful! Jeff Posey, my salesperson, had a very kind, authentic disposition that really eased my first-time-leasing anxiety and made Everyone was wonderful! Jeff Posey, my salesperson, had a very kind, authentic disposition that really eased my first-time-leasing anxiety and made my experience memorable. Steve Allen was also great to work with! Mr. Allen helped me get a better insurance rate and really worked hard to get my monthly payments where I needed them to be. Before coming to Spitzer, I had searched for over a month at numerous lots and dealerships. I'm glad I held out and made it to Spitzer :) ...and I've been telling everyone who will listen about my experience. More

disaapointed According to me the sales people are fine but some other personnel who are available via chat/email...not so much! Rude and not very clear on the emai According to me the sales people are fine but some other personnel who are available via chat/email...not so much! Rude and not very clear on the emails. Erica quote a price on an email and then went on to change it with no explanation after I checked out the car in person. I had an offer from another dealer ...much lesser and she wanted to see it. Ofcourse I cropped the image because I dont want her to screw my other dealer's offer and she came back with questions on the authenticity of the document I sent!!! That's just mind blowing! The in-store sales person was much much better to deal with. I am taking my business elsewhere... More

Room for improvement. I was very close to buying a vehicle from this dealership, but I ended up going somewhere else in the end. When I was gathering information and pri I was very close to buying a vehicle from this dealership, but I ended up going somewhere else in the end. When I was gathering information and prices, I worked with the internet salesperson, Erika. I emailed a lot of dealers, and she was hands down the fastest person to reply to emails. I met with her regarding a vehicle and she was friendly in person. Though she was fast to reply, the emails were not always very clear compared to other dealers that I worked with. In addition, when given a price quote she combined two rebates which I knew in advance could not be combined and I had to correct her about this. Overall, though, Erika was good to work with. For budget reasons, I ended up having to switch trim levels. I called and spoke with Jared on the phone (Erika was off that day) to see if Spitzer would be able to price match another dealer. They didn't exactly match the price - they were still $250 more than the other dealer... which is basically what it would cost the other dealer to do a dealer trade. Of course, Spitzer had the color we wanted and refused to do a dealer trade with the other dealer - because I was "their" customer. While I was obviously not pleased, I can understand their rationale. So, we went out there to drive the vehicle. It was missing the antenna (???) and when I mentioned this the salesperson (Sam - Jared was busy with another customer) just took one off of another vehicle. We went on a test drive and I would like to compliment Sam for not talking during the test drive. So many times people talk your ear off and it was nice to just concentrate on driving the vehicle. Then, we went inside to discuss the price. We had done some research on the vehicle via TrueCar, but the price I was given over the phone was less than the TrueCar price. They identified us as "TrueCar Customers" and I reiterated that I wanted the price that was given over the phone. Finally, they came back with the phone price.... but, lo and behold, there was a never-before-discussed $199 VIN etching that was put onto the paperwork. I was told by the sales manager Steve 'they do this with all their vehicles.' Interesting, because when Erika gave me a price quote on a different vehicle she didn't include that (which I appreciate! thank you!) I asked him to take it off and he did. By the way, did you know you can buy a VIN etching kit online for $25!? Yep. Though we really wanted the car, we ended up walking out. Partly it was because we were not eligible for a rebate that we thought we would be eligible for - which is not Spitzer's fault - but partly it was because we weren't having the best experience. On my way out, I said 'have a good one' to Sam, who was hanging out with the other salespeople at a desk. No one tried to stop or attempt to fix the situation. To his credit, he did send us an email about 20 minutes later saying he would call on Monday to see if anything could be done about the rebate. We never heard back. We did speak briefly with the finance manager Ralph before leaving. He was courteous and answered all of our questions, despite the fact that we weren't going to complete the deal. I appreciate that. In summary, while there were some positive aspects to this dealership, there is certainly room for improvement. More