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Spitzer Toyota Monroeville - Service Center
Monroeville, PA
368 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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368 Reviews of Spitzer Toyota Monroeville - Service Center
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October 26, 2018
Great service!! I was at Spitzer Toyota last week for my 10,000 oil change and as usual had outstanding service. From the time I arrived until I left everyone was fri I was at Spitzer Toyota last week for my 10,000 oil change and as usual had outstanding service. From the time I arrived until I left everyone was friendly and very informative as to what was done. More
by Rynealex2
August 02, 2018
AMAZING! I bought a car from Toyota back in April and was very excited about this big step! Come June the check engine light was on and I didn’t know why! Call I bought a car from Toyota back in April and was very excited about this big step! Come June the check engine light was on and I didn’t know why! Called Brian and he got me in for the earliest appointment to get the diagnostic run & then wait for it.. WAVED MY FEE! To some people it may not be a big deal but for this broke college student, it meant a lot. He’s super helpful & truly cares about getting people into cars that work for them! More
by Ekberg
Employees Worked With
Brian Johnston
May 17, 2018
Service to a T I’ve been to other dealerships but this is now my fav, when it comes to service. From the moment I was greeted with a smile to when I picked up my ve I’ve been to other dealerships but this is now my fav, when it comes to service. From the moment I was greeted with a smile to when I picked up my vehicle. Special recognition to James, the Assistant Service Manager, he knows what customer service is, listened to my needs and thanked me for my business. He went the extra mile to research a recall notice I received at my home, which ended up not pertaining to my vehicle and apologized for the inconvenience and concern a safety recall may have caused me. Clean service area, comfortable waiting room, finished the car at the time expected. Thank you James and Spitzer for making it a good day. You get what customer Service is all about! More
by Swedge
Employees Worked With
James, Assistant Service manager
February 06, 2018
Easy to deal with , Deana helped get my 2001 sequoia back on the road after needing a new battery. Thought there might be more wrong with my vehicle aside from the obvi , Deana helped get my 2001 sequoia back on the road after needing a new battery. Thought there might be more wrong with my vehicle aside from the obvious, I felt like she made sure it was nothing more then just the battery and I was on my way More
by 2001 sequoia
Employees Worked With
December 30, 2017
Too proud to admit a mistake Ordered an item and they got me the wrong thing.. Came to tell them and get a refund, they told me it's my fault and didn't give me the refund... What Ordered an item and they got me the wrong thing.. Came to tell them and get a refund, they told me it's my fault and didn't give me the refund... What am I supposed to do with this item now?!! What a waste of money and time... More
by Wantingjustice...
Employees Worked With
Janet Boyle
October 18, 2017
Extended warranty issues They sell an extended warranty offered by a company that is not easy to deal with. I've had to take my vehicle in several times for major repairs. I w They sell an extended warranty offered by a company that is not easy to deal with. I've had to take my vehicle in several times for major repairs. I was denied coverage every time. The finance manager is awesome. He was able to get matters resolved with the warranty company. More
by Unhappy customer
Employees Worked With
December 26, 2016
Awesome Dealership I have always had an amazing experience at Spitzer in Monroeville. The staff is so friendly and the facility is comfortable if you are waiting for you I have always had an amazing experience at Spitzer in Monroeville. The staff is so friendly and the facility is comfortable if you are waiting for your vehicle. More
by Raiders13
Employees Worked With
Nicole Pappas, Jeanine. Advisor was Michael Cook. Do not know name of person who completed the labor.
August 04, 2016
Helpful Satisfied customer. Third auto purchased. Salesman Pat is awesome. Service person Deana very helpful. Would recommend checking out what they have to o Satisfied customer. Third auto purchased. Salesman Pat is awesome. Service person Deana very helpful. Would recommend checking out what they have to offer. Visit them soon More
by Gjane11
Employees Worked With
Pat salesman/Deana service
January 08, 2016
Inspection & Emissions I really liked being able to pull the car right into the service bay and leave it with the technicians while I took care of the paperwork. The people I really liked being able to pull the car right into the service bay and leave it with the technicians while I took care of the paperwork. The people in the service bay and the people at the desk made it all easy for me. I went into the waiting room where I could make use of the WiFi that passed the time quickly. Best of all, everyone was friendly and helpful. More
by GerryM
Employees Worked With
Service Technicians
September 25, 2015
Labor costs are astronomical and unreasonable 1 star is generous. They came out and told me the prices that I'd be paying for parts, including light bulbs and rear rotors, totaling $360. I had ass 1 star is generous. They came out and told me the prices that I'd be paying for parts, including light bulbs and rear rotors, totaling $360. I had assumed that the rate for labor would be reasonable since I was there for less than an hour. It only took them about a half hour to replace the parts. I was charged over $300 for labor. As the cashier explained it, they charge a flat fee for each job: $105 for the rotors, around $105 for the inspection and $105 for them to change some LIGHT BULBS. They weren't changing the high beams or anything; it was just a parking light and the two license plate lights. I feel pretty confident I could have figured those out myself. I had assumed that it would be a reasonable rate and that the lightbulbs wouldn't take more than a few minutes, so I let them do it. In the end I was hit with over $650. Next time I will take it to a smaller, more local mechanic. DON'T GO HERE. More
by ltshowalter
Employees Worked With
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