Sport Mazda North

Sport Mazda North responded

I am so happy to learn that Ashley Ramsey is continuing to provide the same great service to her customers at Sport Mazda North as she did at our flagship Sport Mazda store. I want to thank you for the very kind testimonial you have given for the experience she provided you there. I know her very well and am confident that she will always be there to provide each and every customer the best possible car buying experience, and one they deserve and will appreciate. Thank you so much for being our valued customer and for choosing Sport Mazda North for you next car. Please enjoy every mile you drive and remember we will be there to provide you the support and service you need throughout your ownership. It is our great pleasure you chose one of our great selection of quality used cars. Thank you again for being a great customer. Stary HEALTHY! JAY MEALEY, OWNER

Sport Mazda North responded

Lee, I must tell you that it was very enjoyable reading your testimonial and I cannot thank you enough for the kind comments for both Ashley Ramsey and Mark Cappetta. Both are new to the Sport Mazda North dealership having both moved there from our Sport Mazda South store where they have both been stars for a long time. It sounds like they are continuing to do the same great job that have delighted so many customers at their former location. I am grateful to them both for bringing the same great service to our new Sport Mazda North location. In these times I am very happy that we could make your car buying experience a great one by providing you the home delivery option. It is the kind of service that our customers deserve and if we can provide a safer and easier option for our valued customers, then it is the least we can do for you. I want to personally welcome you to the Sport Mazda Family of Staff and Mazda Owners. We will certainly be here to provide you the service and support that you should expect from Florida's Dealerrater Mazda Dealer of the Year for the last 8 years. You made a great decision and I know you will love your new 2020 Mazda Grand Touring Reserve with the Turbo engine and All Wheel Drive that will provide you great performance and handling in all conditions. Loaded with great features, you will always experience the Mazda FEEL ALIVE sensation every time you are behind the wheel. And we will always be ready to assist you whenever you need us. Thank you so much for being our valued customer. We wish you and yours nothing but safe and healthy days in the times to come. JAY MEALEY, OWNER

Sport Mazda North responded

Kevin, Thank you for your testimonial and the great rating for Jeremy Rowland, your sales pro here at Sport Mazda North. I am grateful to him for the fine job he did in making your visit the "Hands down the BEST experience I have ever had at a dealership." Your kind comments for him let me know that he provided you with the service and experience that you deserved, and should always expect at Sport Mazda North. I agree with you, this is how a salesperson should be. Thank you for letting me and others know about your car buying experience and I am proud that you are our customer. We are grateful to be able to bring the Sport Mazda car buying experience to great customers like yourself and will be here to provide you the support and service you need throughout your ownership. Thank you again for the kind comments for Jeremy, and for referring others to him. We will not disappoint you. JAY MEALEY, OWNER

Sport Mazda North responded

Melika, I appreciate very much the kind testimonial and wonderful rating for Jeremy Rowland and Sport Mazda North. I always say that, "Don't let dealerships stress you out. Car buying should be fun." It sounds like Jeremy made your visit enjoyable and successful too. I am especially happy to hear that you never felt any pressure and that he took the time to answer your questions and address your concerns before you made YOUR car buying decision. The service you received is what you deserved and I thank you so much for letting others know. I want to welcome you to our Sport Mazda Family of Staff and Mazda Owners. I am proud to have you on the road in your brand new Mazda and want you to enjoy every single mile you drive. The FEEL ALIVE sensation that Mazda talks about is the experience you feel when you are behind the wheel. Your new Mazda is not only beautiful, inside and out, but comes with so many features that will make your drives comfortable, safe, and enjoyable. I hope you grow to LOVE your new Mazda. Don't forget your Sport Mazda family will be here to provide you the service and support you deserve, as long as you own your Mazda. We are proud to have you as our customer and you will always be welcome here. JAY MEALEY, OWNER

Sport Mazda North responded

Thank you so much for choosing Sport Mazda North for your new Mazda. I want to thank you so much, on behalf of David Mitchell, your Mazda Sales Pro, and the rest of his sales team. It is great to know that he made sure you found the car you wanted, at the best possible price, including your trade. I know he will be happy to know that you enjoyed your visit and that he did his best to meet your expectations. We are all proud to have you as our Mazda customer and look forward to being here for you whenever you need our service and support. I want to welcome you to the Sport Mazda Family of Staff and Mazda Owners. We are happy you found the new Mazda that you wanted right here at Sport Mazda North and wish you many miles of safe, happy and fun Mazda driving. Your new Mazda comes with so many great features, and each designed to provide you premium quality comfort, safety, performance and just great enjoyment. I know you will be happy to experience the FEEL ALIVE sensation every time you are behind the wheel. Thank you again for the kind testimonial and for being a valued Mazda customer. JAY MEALEY, OWNER

Sport Mazda North responded

Thank you on behalf of the great staff at Sport Mazda North and we are proud to have you as our customer. You many kind comments about your recent experience at the Sport Mazda Service Center are greatly appreciated and we are so happy to know that you liked all of the upgrades we have made to make your service experience more enjoyable. With a great service team, updated facility and new ownership, we are ready to provide you the best service ever for your Mazda. Please know that I read each and every testimonial from our customers and use them to know which services are great and which need changes to make them great. These testimonials have been so important to me and the staff and I appreciate each and every one. Great customers make great dealerships, and I am happy to have a great customer like yourself at Sport Mazda North. Thank you for letting others know about your experience. JAY MEALEY, OWNER

Sport Mazda North responded

Sandra, I am very proud of Josh Simpson and would like to believe that the rest of the great staff at Sport Mazda North would have done the same for their customers. It is one of the things I like about the Mazda brand and the people that work here. I was overjoyed when I had the opportunity to purchase Fairbanks Mazda. I am looking forward to the opportunity to provide great customer-friendly service to all of the former customers and to bring even more owners to our Sport Mazda Family and the Mazda brand. Thank you so much for letting others know about Josh and the wonderful service he provided for you. You will always be welcome here and we are proud to have you as our customer and member of our family. As for Josh, I am grateful to him for the way he treated you and the respect he showed you as a friend and customer. It says a lot for him and I will be watching his progress as a seasoned Sport Mazda professional. I always love to read about my staff and want to thank you for letting me know more about Josh. I appreciate talented people and I know they are what makes this dealership different from the rest. They and great customers like yourself. You will always be welcome at Sport Mazda. JAY MEALEY, OWNER Note: If you have the opportunity, stop by and meet Dan Parker, a long-time Sport Mazda veteran and former General Sales Manager at the original Sport Mazda. He is your new General Manager and he is using his immense talents to build a dealership you will always want to call home. He would love to hear what you think about the staff and the dealership. In listening, we learn.

Sport Mazda North responded

PBroughan, Please accept my sincerest apology for the situation you experienced at Cory Fairbanks Mazda. The dealership is under new ownership and management as of February 1st and as Sport Mazda North, you will not have that experience at my dealership. I hope that you give us and the new management team the opportunity to provide you and your daughter with the service you deserve. Please note that I have owned Sport Mazda for a long time and that since 2013 it has won either Mazda Florida Dealer of the Year or Mazda United States Dealer of the Year every year including for 2020. I intend to bring the same high level of service and customer satisfaction to this dealership. Please stop in and visit with Dan Parker. He is the new General Manager after a long tenure as the General Sales Manager at the original Sport Mazda, now Sport Mazda South. He will be happy to talk to hear from former customers and hopefully future customers also. You will always be welcome at a Sport Mazda. JAY MEALEY, OWNER

Sport Mazda North responded

MThoren, I was very happy to read your testimonial for the great service team at the Sport Mazda North Service Center. Everything nice that you had to say means a great deal to me as the new owner of this dealership. I read each of the testimonials so I can know how my customers feel about the dealership and where and what I should change to make it better. I must tell you that your list of good things happening at the Service Center is a great credit to the service staff and people like Edwin Lugo, who you worked with on this visit. I know that Dan Parker, the new General Manager, will feel much more confident knowing he has a great service team behind him. If you get a chance, please stop by and meet him. He will always be happy to listen to loyal customers and he is always ready to do everything he can to make Sport Mazda North a place that customers will always want to return to. You will always be welcome at this dealership. JAY MEALEY, OWNER

Sport Mazda North responded

Thank you for choosing Sport Mazda North for your new Mazda. I want to personally welcome you to the Sport Mazda Family here at our newest location. With Sport Mazda South in Orlando and Sport Mazda North in Longwood, we now have twice the inventory, twice the service, twice the staff all providing the same great award-winning service that Sport Mazda is noted for. You will always be welcome at my dealership. I don't know all of the details about your visit but I am asking the new General Manager, Dan Parker to look in to it. I am so happy that Donna was able to make a great effort to make sure you were taken care of and I am very grateful to her for doing so. I am sorry to hear that you experienced frustration and extended delays and I would like to know about that. As the new owner of Sport Mazda North, formerly Fairbanks Mazda, I am especially concerned when our customers are unhappy for any reason. We have a reputation for providing 5 Star service for our customers, the kind they deserve and should expect from a great car dealership. When you get a chance, I would appreciate it if you would contact Dan Parker, the new General Manager here at Sport Mazda North. Tell him your experience and help us make sure it doesn't happen again. Thank you. Once again let me thank Donna for the assistance she provided and her effort to get your business concluded to your satisfaction. I suspect that the four stars you provided are for her and I know she will appreciate it. We are proud to have you as a new Mazda owner and look forward to supporting you with the best service possible throughout your ownership. All new Mazda come with the FEEL ALIVE sensation provided by a fantastic array of features that you will experience every time you are behind the wheel. May you enjoy every single safe, happy and fun Mazda mile you drive and may you grow to love your new Mazda. We will always be here when you need us. JAY MEALEY, OWNER