Sport Mazda

Sport Mazda responded

Willy, I am so happy that you found your next car at Sport Mazda. Thank you for this review and for recommending Sport Mazda and Alex Falcon to others. We all try very hard to make a visit to our dealership an enjoyable experience for our customers, and it is so nice to here that we did. It was the experience you deserved and we are delighted that you chose us. Please enjoy your new car and may you have many miles of safe and happy driving. We all wish you a very Happy Thanksgiving Holiday and we will be thankful that you are our customer. Jay Mealey, Owner

Sport Mazda responded

Keith S, Thank you very much for your review. We always appreciate hearing from customers who came from a long distance to buy from Sport Mazda. I wonder sometimes why we were chosen, but your words left no doubt it was IZZY! I must admit that I am blessed with a wonderful staff. They all put customers first and never stop working for you until you find what you want and need. It sounds like Izzy did just that. The automotive business is more competitive than ever. With technology, the speed of change has accelerated to an frantic pace. All our staff is trained to use technology to provide as much assistance as possible to our customers. Nowhere is that more evident than in financing. We have a team that manages vehicle pricing and makes changes constantly. Our sales staff has to be aware every day what is the best offer available. That is what Izzy did. He knew what you needed and as soon as it was possible, he made sure you knew. Thank you for coming all the way from Tallahassee and trusting Sport Mazda enough to make your purchase from us. I am so happy we earned your business and welcome you to our family. We will always be here to serve you. Please enjoy a very Happy Thanksgiving Holiday with family and friends and in your new Mazda 6. Jay Mealey, Owner

Sport Mazda responded

Riley, Whether you visit Sport Mazda for a new Mazda or a quality pre-owned vehicle or quality service, you will always experience the best customers service we can provide. I wake up thankful every day that I have a staff of wonderful dedicated and friendly professionals who know what it means to give customers what they deserve and should expect. I am happy to hear they did that for you. I wish you many safe and happy miles in your quality pre-owned car and want you to know that we will always be here to provide you the support you need to have a wonderful ownership experience. Thank you for your review and for trusting us for your new car. Please have a wonderful Thanksgiving Holiday with your family and friends. We will be thankful you are our customer. Jay Mealey, Owner

Sport Mazda responded

I am sure you have read my responses where I brag about the great communications that my service team provides our customers. It is humbling to read a review where that is not the case. I want to personally apologize to you for the failure of the Service Advisor team to make sure you were properly informed of the status of your car. 1-3 hours unfortunately turned into three days before you were contacted. I have contacted the Service Manager and advised him of this situation and suggested that we put some procedures in place to monitor communications and insure that it never happens again. I am grateful that Angelo made contact with you and took charge to insure that your car was well cared for and that you were kept informed until such time as you were able to retrieve your car. I am happy to know that you could overlook our previous actions and still write a very nice review. Thank you so much for being such a kind customer. We really do value your business. On behalf of the entire Sport Mazda staff, we all wish you and yours a very Happy Holiday Season. JAY MEALEY, OWNER

Sport Mazda responded

During this Thanksgiving season, I am very thankful for our many loyal customers, including yourself. We have tried to treat everyone with the respect the service they deserve. You have returned to us a wonderful reputation that has made Sport Mazda successful. On behalf of myself and the rest of the Sport Mazda family, thank you very much and have a happy Thanksgiving Holiday. Jay Mealey, Owner

Sport Mazda responded

Thank you for your loyalty and for returning to Sport Mazda for another new Mazda. You have certainly said a lot of nice things about my dealership. I appreciate it and for putting in a review so that others could read it. Our success has been a result of the reputation loyal customers like yourself have given us. This Thanksgiving, I will be given much thanks for our wonderful customers. Honest and Transparent are two things we insist on from our staff so that our customers can depend on the service they receive at Sport Mazda. "They Never Disappoint!", was a wonderful way for you to say that we have consistently treated you with the respect you deserve as our customer. And as you can see, Sean, Mark and Edwin respected you enough to work hard to get you to the comfort level you desired. I am so glad you are in our Sport Mazda family and I know you will enjoy your new Mazda for many, many safe and fun miles. We will always be hear to provide you the great customer service and True Drive to make sure you get what you deserve. Thank you for being a great customer and have a Happy, Happy Thanksgiving Holiday with you and yours, and a new Mazda. Jay Mealey, Owner

Sport Mazda responded

Well that clinches it! The salesperson is what makes so many people recommend Sport Mazda to their family and friends. I want to thank you very much for your review and for your very kind comments on Sean Koller. I know that good staff makes a dealership, and he is certainly an great salesperson. I know he will appreciate the review and your recommending him to friends and family. It means a lot to both Sean and I, and we thank you very much for choosing Sport Mazda for your new car. I would also like to welcome you to the Sport Mazda family and wish you many miles of safe and fun driving in your new Mazda. Please enjoy your new Mazda and have a wonderful holiday with your family and friends. Jay Mealey, Owner

Sport Mazda responded

Ramon, It was a very nice review and I want to thank you very much for taking your valuable time to write it. Ashley Ramsey is one of our newer salespersons, but she does not lack the desire to make sure here customers receive the best possible service. It was very kind to let others know just how much she impressed you to say, ""Ashley Ramsey was the best sales person I have ever met." Thank you for choosing Sport Mazda and welcome to our family. Please enjoy your Thanksgiving holiday and I sincerely wish you many safe and fun miles in your new Mazda. Jay Mealey, Owner

Sport Mazda responded

Thank you for your kind review. I am sure Alexander Falcon will be thankful that you found the Mazda you wanted and enjoyed the service he provided. I appreciate your placing your Trust in Sport Mazda to let others know you will be buying again from us in the future. Welcome to our Sport Mazda family and I hope you and yours enjoy a spectacular holiday and enjoy driving your new Mazda. Thank you for being our great customer. Jay Mealey, Owner

Sport Mazda responded

Ric, I am always happy to read about customers happy they visited Sport Mazda. While it was under unfortunate circumstances, I am glad that we were here and able to provide you the assistance you needed. Now that you have visited us more than once, we will consider you a member of our extended family and make sure you know you are always welcome whenever you are in town. I am going to be grateful for customer like yourself and great staff like Natalie Doenath (your Service Advisor) on this Thanksgiving. I wish you and yours a Happy Thanksgiving Holiday on behalf of your Sport Mazda family. Jay Mealey, Owner