Sport Mazda

Sport Mazda responded

Florence, I am so glad that you enjoyed your visit to the Sport Mazda Service Center and that Stephen Mendez made your visit enjoyable and successful. Loved the nice comments on the waiting area as it was really made so that customers like yourself could relax while waiting for their cars. We are so glad you are our customer. Look forward to seeing you again. Jay Mealey, GM/Owner

Sport Mazda responded

Delia, I am proud to welcome you to the Sport Mazda family and that you chose us for your next car. As you noted in your kind review, it really feels like family and the atmosphere is so friendly and caring. It is because of our staff, like Damarys Cruz, your salesperson, who made your visit so enjoyable and successful. I know she will appreciate the kind words you said about her and for telling others to come see her at Sport Mazda. It is great customers like yourself that make the dealership special. I wish you years of safe and fun driving in your new car. Jay Mealey, GM/Owner

Sport Mazda responded

Shelley, Please know that we wish your father well and are happy that Alexander was able to make the process easier for both you and your parents. Thank you for choosing my dealership to purchase your new car and I am so happy to welcome you to our Sport Mazda family of owners. Alexander Falcon, (Sales) and Edwin Acevedo (Finance) are two of the reasons I am so proud of my staff. Doing whatever is required to make the experience better for their customers is something they do regularly. We always try hard to make sure you receive the service you deserve. We ate all proud to have you as our customer and wish you years of safe and fun driving in your new car. Jay Mealey, GM/Owner

Sport Mazda responded

Sdillon, I am always happy to hear that a customer enjoyed their visit to our Sport Mazda Service Center and that one of our Service Advisors made it a great and enjoyable experience for them. Thank you so for your kind comments about James Resmondo, your Service Advisor. I promise you that he will be here to continue to provide you that same service each and every visit. You are our customer and you deserve it. Thank you for your kind review. Jay Mealey, GM/Owner

Sport Mazda responded

Luis, Thank you for being our customer and for the many nice things you had to say about Corey Webb, your salesman. I appreciate your complement that compared our service with BMW and Land Rover. Premium service is something every customer deserves and should expect and we are very committed to that principle. I do recognize the blessing I have in my staff and will tell you that it is what makes us different. I am proud that you chose Sport Mazda for your new Mazda and welcome you to our family. Please enjoy, and we will always be here to assist you during your ownership experience. Jay Mealey, GM/Owner

Sport Mazda responded

Jalmestica, Probably once a day, or more, someone tells us that they were surprised when they drove the Mazda and never knew that it was such a fun driving experience. I am so glad you chose Sport Mazda for your first new Mazda. I wish you many, many miles of safe and fun Mazda driving. I am so happy to hear you love everything about your new Mazda3. It is also our staff that makes the experience so good for our customers. Damarys Cruz will be proud to know that she made your car buying experience a great one. I want to welcome you to our Sport Mazda family. We are all happy to have you as our customer. Jay Mealey, GM/Owner

Sport Mazda responded

Thank you for choosing Sport Mazda for your car. I am so glad that you found the car you wanted and the sales team was able to make it happen for you. I was not aware of both of the problems you mentioned, with the phone number on Earnest's business card, and the detailing of your new car. Earnest just moved from our old location and I will remind him to insure the contact information he is using is correct. The issue with detailing is one that no customer should have to deal with. I thank you for bringing both to my attention. Thank you for being our great customer and I wish you years of safe and fun driving in your new car. I appreciate very much you being our customer. Jay Mealey, GM/Owner

Bre_jason21409 responded

I don't think it had anything to do with the number on his card because we verified that when we saw him later in person!

Sport Mazda responded

Tom, Our first priority is to LISTEN to the customer and then, do everything we can to get them WHAT THEY WANT. It sound easy, and it should be, but it encompasses all of the things you listed in your fine review. Communications, competitive pricing, customer service, and no pressure. You deserve to receive our best and we have a buying experience designed to give you that. I appreciate so much you choosing Sport Mazda. I am happy to welcome you to our family and wish you many miles of safe and fun driving in your new Mazda. Thank you for recommending Sport Mazda to family and friends and especially for recognizing your salesman, Noel Ruiz. Our staff is what makes us successful. Jay Mealey, GM/Owner

Sport Mazda responded

Fedegar, Thank you for choosing Sport Mazda for your new Mazda and I appreciate very much this kind review. I know that Mike Busted, Juan Cruz, and Andy Rodriguez were happy to make your visit successful and to insure that you left with the car you wanted. Our staff, with so many Hispanic, we have always served that community well and are proud to have welcomed so many, just as we do you, into our Sport Mazda family. I am happy to have you as our customer and thank you for the nice comments for my staff and my dealership. Please enjoy your new car. Jay Mealey, GM/Owner

Sport Mazda responded

Michael, As a loyal customer, I appreciate very much you taking your valuable time to let us know about your service visit. I believe that the service department realized the most benefit out of our move to the new facility. Certainly our service customers now have a roomy new waiting area with features to make it more comfortable. I especially like the Starbucks coffee and the Service bay TV. I appreciate the nice things you had to say about Nick Radoslavov, your Service Advisor. He is a real fine man and a favorite of so many of our customers. Thank you for being our customer. Jay Mealey, GM/Owner