Sport Mazda

Service Advisor makes all the difference I'm coming up on the 1 year anniversary with my Mazda from Sport, so I've only needed service twice so far. I do not enjoy going to the dealer for s I'm coming up on the 1 year anniversary with my Mazda from Sport, so I've only needed service twice so far. I do not enjoy going to the dealer for service, it's a 45 minute drive from where I live and the wait, even for an oil change, is several hours long. However, there are a few good reasons why I plan to continue returing to Sport Mazda for service even though it's not convenient. I've been to places like Tuffy and Tire Kingdom in the past with previous cars... they are very convenient! They are practically across the street from me and they can either take me home or I can walk back home and not have to sit in a waiting room for hours. However, those places always manage to damage something on the interior and that drives me insane. Since they aren't brand specific places, they tend to play a lot of guessing games in order to diagnose problems by trial and error. I want to have my car serviced by experts who know every inch of it like the back of their hand. I absolutely can't stand having to get the same problem fixed multiple time because it wasn't done right the first time. However, those things alone are not enough to make me endure the inconvenience of going to the dealer for service. What really makes the difference is my service advisor. I seem to have been "assigned" to a guy named James Resmondo.... and I'm very happy about that. He is great at explaining everything and updating me throughout the process. He is friendly and personable and one gets the impression that he is not there to try to extract as much money as possible from his customers. He isn't pushy or forceful, he simply tells you what's going on, gives you the options, and lets you make the best decision... I like that a lot. If I didn't feel like I was treated well at Sport, I would write a negative review and never go back (there's already a small list of dealers who have angered me enough with poor customer service that I will never return and I've lost them several customers by sharing my experience... let's not talk about Coggin Honda, City Kia, or CarMax!) but so far, my experience at Sport Mazda has been just the opposite. James goes out of his way to make the experience as comfortable as possible and I really appreciate that. James is awesome and he is the reason that I will continue making the drive and enuring the wait to keep my car in tip top shape at Sport Mazda! More

A Questionable Mistake Almost Cost A Deal I am retiring in June and my wife and I wanted to purchase a new car. I was trading in a 2014 Miata so I was familiar with Mazdas. In searching the in I am retiring in June and my wife and I wanted to purchase a new car. I was trading in a 2014 Miata so I was familiar with Mazdas. In searching the internet for the various dealers I found that Sports Mazda was advertising the Mazda 6 for a little over 20,000 with all the rebates and discounts included. This seemed like an unbelievable price so I called and talked with Mike Busted and he confirmed that that was the price. Mike was very helpful and I made an appointment to meet him. When I arrived he was busy with another customer and introduced me to Pedro Bianco who guided me through the process of the purchase. He was very helpful and pleasant. He took me through the test drive and the trade-in evaluation. He put the figures together and then came with the offer. This is where I felt like I was being played. The 20,000 deal now turned into a 23,500 deal on the base price following the 2500 rebate. When I finally figured out what was going on and mentioned it to Pedro he questioned where I had seen that deal even though I had already discussed this with Mike Busted before coming down. He finally went back to "check on it" and then came back apologizing for the "mistake." Making an excuse about changing prices. It seemed very strange that a sales person would not know what advertised prices were on the cars they were selling. Mike knew immediately when I called and inquired about it. I am sorry, but it just seemed to reinforce a stereotype of the call dealer when it happened. From that point on I had an uneasy feeling about the fairness of the dealership in dealing with the customers and just about walked away from the deal. The time with Andy Rodriguez in Finance was very helpful. He made the experience very comfortable and did not try to over sell extended warranty products. Over all the experience was good. Had there not been the "mistake" I would have rated the experience higher. More

Awesome Service I really appreciated how they were able to find the perfect car for me. They were able to find the perfect car for the perfect price. I really appreciated how they were able to find the perfect car for me. They were able to find the perfect car for the perfect price. More

Car Buying Made Easy Mark Cappetta made my recent car purchase smooth and anxiety free, I had a budget limit and he worked hard to find me a great, safe vehicle within my Mark Cappetta made my recent car purchase smooth and anxiety free, I had a budget limit and he worked hard to find me a great, safe vehicle within my budget that I, as well as my mechanic, am thrilled with! Mark promptly answered my calls, texts and multitude of questions during the process. Two minor concerns with the car were taken care of quickly and without question. Mark was kind, patient and respectful at all times and he has a great sense of humor! I will happily recommend Mark and the team at Sport Mazda. More

AMAZING TEAM AND CUSTOMER SERVICE The experience was beyond amazing, Alexander really made sure that purchasing and financing my first car went as smoothly as possible. Every single pe The experience was beyond amazing, Alexander really made sure that purchasing and financing my first car went as smoothly as possible. Every single person part of my experience was extremely friendly and caring making sure I understood everything as it was happening. There were other people aside from Alexander but I’m not able to remember their names but I would love for them to get recognition as well. Thank you Alexander and Sport Mazda for everything you are all amazing! More

Professionalism and Excellent Customer Service Maia was very knowledgeable about the product, she took her time to explain all my questions in a very easy way to understand. She demonstrated an exc Maia was very knowledgeable about the product, she took her time to explain all my questions in a very easy way to understand. She demonstrated an excellent customer service and good communication skills. She’s the kind of worker that I would like to have in my team!! More

Great service Fast, clean, and effective. I really appreciated the updates on what was happening with my car and I loved the results. This service was just after I Fast, clean, and effective. I really appreciated the updates on what was happening with my car and I loved the results. This service was just after I purchased a used car (under their comprehensive 30 day warranty) and even tho I was buying a used they did their best to make it like-new for me! More

Awesome customer service Nick was extremely helpful and patient. He answered all my questions, even though he had to repeat himself a couple of times. He was very knowledgeabl Nick was extremely helpful and patient. He answered all my questions, even though he had to repeat himself a couple of times. He was very knowledgeable More

Excellent Work Marilyn treated me like royalty! She responded to every question and got me exactly what I wanted. She is the best auto salesperson I've ever dealt Marilyn treated me like royalty! She responded to every question and got me exactly what I wanted. She is the best auto salesperson I've ever dealt with period. D. Watts Kissimmee, FL More

Great costumer service I usually don't do reviews but I thing you guys need to know. Mike busted is great at costumer service he went Above and beyond to I can achieve t I usually don't do reviews but I thing you guys need to know. Mike busted is great at costumer service he went Above and beyond to I can achieve the dream of my new car . More