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Sport Mazda

Orlando, FL

4.9
12,945 Reviews
Don Mealey's Sport Mazda in Orlando is the home of the "Mazda Experts" who provide the highest rated dealership customer experience in all of Central Florida. DealerRater's Florida Mazda Dealer of the Year for the last eight years. Family-owned and Family-operated, we are part of the Don Mealey family of auto dealerships that have been serving Florida customers for almost half a century. Check out the many wonderful customer testimonials and then visit and experience a new level of customer service from the friendly and award-winning professionals at Sport Mazda.
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9786 S. Orange Blossom Trail

Orlando, FL

32837

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Showing 12,945 reviews

January 21, 2018

Caveat emptor I purchased a used vehicle (from out of state) over the internet from Sport Mazda. I asked if there were mechanical issues and to have the oil changed More

by Mtnbuyer
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edwin Acevedo, Brandon Moya
Jan 23, 2018 -

Sport Mazda responded

Hello, this is Jay Mealey Owner/Sport Mazda. I agree with your views here and apologize that this transaction was not handled better by my dealership. You mention the Sales Person was the bright spot yet I see that they seem to have been the weak link here? I agree it is unacceptable to make a purchase like this, in cash and both experience the wait you did by not being prepared ahead of time (this is the Sales Person's job and it is absolutely the way our process is supposed to work) I also agree that this vehicle should not have required the additional mechanical work although I am fairly certain the reason it was purchased outside of the state was the aggressive "wholesale to the public" price. Some vehicles carrying pricing this aggressive are supposed to listed more along the lines of "as is" vehicles. All in all, what you are describing is a sales person not following our store policies and guidelines. Is there anyway you can contact me directly with more details, I would like to get to the bottom of this so we can ensure it is handled better next time, etc. I also would like to have my General Sales Manager reach out to you and see what else we can do to help you recoup you losses here. Thank You, Jay Mealey - jaymealey@gmail.com

January 20, 2018

Happy with my new car Me fui super contenta ya que sali con la guagua que queria muy buen servicio se los recomiendo gracias por el servicios que nos brindaron! More

by Yuyi12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Delvin Lliteras
January 20, 2018

Almost perfect. The sales rep are good, knowledgeable and courteous. Only reason why i don't give 5 stars for my experience is, unfortunately my personal experien More

by Cristian Aviles-Morales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Finance Manager "Bud" , Brian San Pedro, Alex Stinvil
Feb 05, 2018 -

Sport Mazda responded

Christian, Let me first apologize for the five hours that it took to complete your purchase. I do not know the reason but assure you that is not a normal occurrence. I must thank you for the patience it took to wait and I am thankful that you did. I can understand how you feel about the rating and appreciate that you waited for the delivery of your new Mazda. I am happy to have you as our customer and hope you enjoy many miles of safe and fun driving. Welcome to our Sport Mazda family. It was nice of you to add so many nice comments about Brian and Alex and my dealership. I promise you that we will do our best to provide you the experience you should expect. Jay Mealey, GM/Owner

January 20, 2018

Wonderful service I purchased a car at Mazda a couple months ago and I was very satisfied with the service on the day I bought the car. I am very pleased with the quali More

by Emeldag63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Rodriguez, Todd Williams
Feb 04, 2018 -

Sport Mazda responded

Emelda, You are certainly welcome. I am happy to have you as our customer and do appreciate your kind comments for my staff and your experience at Sport Mazda. I am glad to hear that you are still enjoying your car and that the buying experience was one which you will remember for a long time. Todd Williams and Andy Rodriguez are exceptional in their jobs and I know they appreciate your kind words. I thank you for your review, your purchase and for taking your valuable time to write this review. It was very nice of you to recommend Sport Mazda to others. Jay Mealey, GM/Owner

January 20, 2018

Ask for Alex!! I had an amazing experience getting my new Mazda. They were so accommodating and made sure I was getting the most out of my buy. Definitely would reco More

by maria0915
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Stinvil
Feb 05, 2018 -

Sport Mazda responded

Maria, Thank you for the great photo of your new Mazda and for taking your valuable time to let us know about your visit to Sport Mazda. I am sure that right now you are out on the road enjoying everything about your great new Mazda. I am sure that Alex Stinvil will be happy to read the kind words you had to say about the experience he provided. He is a fine salesperson and a nice guy. Welcome to the Sport Mazda family and thank you so much for being our customer. Enjoy every day in your new Mazda. By the way, Red is really a great choice. Jay Mealey, GM/Owner

January 20, 2018

Amazing customer service Sport Mazda had wonderful associates there. I hadn’t Pedro blanco at first who was super nice and did not force me into getting a certain car, which m More

by Mary2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Cappetta, Pedro Blanco
Feb 05, 2018 -

Sport Mazda responded

Mary, I very much enjoyed reading about your experience at Sport Mazda with Pedro Blanco and Mark Cappetta. They both are fine young men who I am proud to have working at Sport Mazda. If you were waiting for someone to pressure you in to something you did not want, that will never happen. LISTEN to the customer and then do everything you can to get them WHAT THEY WANT. It is what our salespeople learn on day one. It sounds like you told Mark what you wanted and he didn't stop until you had it. You deserve to buy from a dealership the RESPECTS you. We are proud to have you as our customer and welcome you to the Sport Mazda family. Whenever you return the same great service will be waiting for you, and so will Mark and Pedro. Please enjoy your new Mazda. Jay Mealey, GM/Owner

January 20, 2018

Excellent Service As soon as we walked in the door, we were greeted by Kerwin (might be spelling it wrong) and was happy to help us. He let me test drive multiple cars, More

by Navarroj05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kerwin LaRocque
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Rodriguez
Feb 05, 2018 -

Sport Mazda responded

Navarro, Thank you for choosing Sport Mazda. We are proud to have you as our customer and so glad we could assist you with your new car. Kerwin is a genuinely friendly man and is one of the nicest people you would want to know. He is a Marine veteran who makes it his duty to insure his customers receive the absolute best service he can provide. I know that he provided and great experience for you. You should ask him how many Mazdas he has owned. I am so glad that it was an enjoyable experience and that you were treated the way you deserve. Now that we all know you, welcome to our Sport Mazda family. Thank you for being our customer and we will always be here when you need us. Jay Mealey, GM/Owner

January 19, 2018

Great buying experience Our service representative, Valentina Jorge, was very professional, knowledgeable and helpful. My wife and I enjoyed working with her, Our finance ma More

by Bill Y Yo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valentina Cappetta
Feb 09, 2018 -

Sport Mazda responded

Bill, I appreciate your review and welcome you to our Sport Mazda family of owners. So glad you chose us and to hear that Valentina Jorge made your visit enjoyable and successful. I know she will be happy to hear that you and your wife appreciated her efforts. Thank you for mentioning Finance. It is especially important that you not leave or sign until you have all your questions or concerns answered. Please enjoy your new Mazda and I hope that you both enjoy years of safe and fun driving. Jay Mealey, GM/Owner

January 19, 2018

Excellent experience Sport mazda experience was awesome and clean. Our sale rep Mark was friendly and honest. He made us feel welcomed great customer services skills and More

by Egda Alfaro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Cappetta, Andy Rodriguez
Feb 09, 2018 -

Sport Mazda responded

Egda, Thank you for choosing Sport Mazda for your new Mazda and we are so glad to welcome you to our family. I know that Mark Cappetta and Andy Rodriguez will be happy to read all of the nice comments you made in your review and know that you really enjoyed their work on your behalf. I am proud of my staff and how much they care about making every visit enjoyable for our customers. Thank you for your photo, it is really a beauty and I know you will have many fun Mazda miles. Thank you again and we look forward to you returning for your next new Mazda. Jay Mealey, GM/Owner

January 19, 2018

Another Positive Experience Although we had already researched and watched reviews on the specific vehicle we wanted, it was still nice to have such a comfortable and welcoming c More

by sophiesta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Rodriguez, Alex Stinvil
Jan 31, 2018 -

Sport Mazda responded

Sophiesta, Nothing makes us happier than to see a great family drive away in their new Mazda. It is also a pleasure to welcome your family as a part of our Sport Mazda family. Running toddlers is one of the reasons the showroom is so big. We were so happy you and your toddler chose Sport Mazda for your new Mazda. I wish you many, many miles of safe and fun Mazda driving. Thank you for your kind words about your buying experience and for being our loyal second time customer. You did leave something off. The last sentence should be, "Great employees, great customers in a relaxed atmosphere. Thank you. Jay Mealey, GM/Owner

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