Sport Mazda

Sport Mazda responded

Morena. We appreciate you choosing Sport Mazda for your new car. Thank you so much for your review. I know that Noel Ruiz will really enjoy reading your kind words. I have tried very hard to make this dealership as friendly and comfortable as possible for the Hispanic members of our community. I am sure you found that to be true when dealing with Noel and other Spanish-speaking members of our team. It is a part of our business that has grown very fast and I certainly am grateful that you are our customer and welcome you to our Sport Mazda family. Please enjoy your new Mazda and I wish you years of safe and fun driving. May 2018 be wonderful for you and yours. Jay Mealey, GM/Owner

Sport Mazda responded

You are right of course, Ellie Diaz is a wonderful person and a super Service Advisor. I can understand that her friendly and always caring service would be an important reason for returning. As a loyal customer, I am sure she can almost anticipate your needs when you make your appointment. That is great to hear and coupled with the great Mazda CX-9 drive, I hope that you always look to us for your service. Thank you and I hope that 2018 will give you more safe and happy Mazda miles. Thank you for being our customers. Jay Mealey, GM/Owner

Sport Mazda responded

Jose, It is great to have you back. A returning customer makes us feel good about the job we are doing supporting our customers and giving the service the expect. I am sure that Miguel Soto will appreciate this review and be very glad that he sold you that second new Mazda. Thank you recommending Sport Mazda to others and we are so glad that you are a member of our family. I hope that this year will bring you many happy days. Jay Mealey, GM/Owner

Sport Mazda responded

Tink, Thanks for the review. I know that Kerwin will appreciate it just as much as I did. I am certainly glad that he was able to provide you a great deal even though you were disappointed in the trade number. We work very hard to try to find a way to make each and every deal as good as we can. Loved the photo. You look like your will really be enjoying your new Mazda. Hope you have a wonderful 2018 and enjoy miles and miles of safe and fun Mazda driving. Jay Mealey, GM/Owner

Sport Mazda responded

JoAnn, I know when Ellie Diaz is working because of all of the nice comments that come in to the dealership. She has that special way of smiling and letting you know that she will do everything she can to make sure your car will receive the best care possible. And then she works with the great technicians to make sure that happens. Thank you for appreciating her service and we look forward to you returning. We love our loyal customers. Wish you a very, very Happy 2018. So happy you chose Sport Mazda. Jay Mealey, GM/Owner

Sport Mazda responded

wdavidj, Ellie Diaz and I both appreciate your kind review and especially the many nice things you had to say about her. Ellie is a top-notch Service Advisor as many of her customers will attest and always has a smile ready no matter what. Thank you for showing her how much you appreciated her work. It really makes a difference. I am so glad you are our customer and very grateful for the great review. Thank you for being our customer and we wish you a very happy 2018. Jay Mealey, GM/Owner

Sport Mazda responded

Thank you. Your review points out how important your salesperson is to your experience. Miguel Soto is a personable young man who takes his customers needs in to consideration throughout your visit. No pressure, just trying to get you what you wanted is what we do at Sport Mazda. I am so glad that you are our customer and we are happy to welcome you to our family. I really wish that 2018 is an enjoyable and prosperous year for you and that your new Mazda gives you miles and miles of safe and fun driving. Jay Mealey, GM/Owner

Sport Mazda responded

Mpaleo, Thank you for your review. We try very hard to recruit staff that will insure our great reputation for service will be preserved. Training and great managers, all veteran Sport Mazda people, have let us provide buying experiences that our customers enjoy and have come to expect from us. Mike Busted is one of our great sales staff that concentrates on making the customer experience and result exactly like the customer wanted. He and his counterparts continue to make me proud. Your review is deeply appreciated and we are happy you are our customer and a member of our Sport Mazda family. Please have a wonderful 2018 in your new Mazda. Thank you so much for recommending Mike Busted and Sport Mazda. Jay Mealey, GM/Owner

Sport Mazda responded

Kimberly, I am grateful to you for the kind review, even though you had a less than stellar experience. I want to thank you very much for being our customer and coming all the way from Daytona to buy here. I am sure that we did not anticipate that the rotors would fail or we would never have the car on the lot. Making sure that our warranty was honored was the most important thing we could do. I apologize for the trip but am happy that your car is repaired and safe once again. I wish you a 2018 with miles and miles of safe and happy driving. Jay Mealey, GM/Owner

Sport Mazda responded

Thank you for letting us know. We are happy you chose Sport Mazda for your new car. I must apologize if you did not receive the service you expected and deserved. Our goal is to have every salesperson LISTEN to the customer and then do everything they can to get them what THEY WANT. It sounds like you found your car but not all of your original concerns were met by your salesperson. I will make sure that all the staff understands the importance of Listening and will ask the Sales Manager to stress it in team meetings. I want to thank you for letting me know and appreciate very much for your review and your purchase. I wish you a great 2018. Jay Mealey, GM/Owner