Sport Mazda

Sport Mazda responded

Michelle, so glad to hear you feel so positive about your experience at Sport Mazda. Of course, it is all because of our dedicated sales staff, like Todd Williams, that make the visit so enjoyable and productive. They really enjoy what they do and look forward to making sure you get exactly what you came for, that special car. And I am very happy to hear that Todd made sure that happened for you. Thank you so much for being our customer and we wish you years of safe and happy motoring. Proud you are now a member of the Sport Mazda family. Jay Mealey, GM/Owner

Sport Mazda responded

Kneville, Please thank your friend on Mike LoSardo and my behalf. We are so happy they recommended us to you and that it was a successful visit. Our guys and gals are proud to be Mazda salespeople and spend a great deal of time learning everything about them so that our customers can get their questions answered quickly and honestly. We ask them to listen to you and then try to do everything possible to get you what you want. It sound like Mike did just that and then made sure that our insurance expert and finance expert did the same. I will ask Edwin to slow down in the future. Please feel free to stop any of our staff when you need to be sure of the information they provide. Am very glad to hear that you, like the friend that referred you, will be recommending Sport Mazda to others. Glad you enjoyed the experience and welcome to our family. Jay Mealey, GM/Owner

Sport Mazda responded

Ximena, I thank you for the nice review for Todd Williams and I know he will appreciate it. Mentioning visiting other dealers lets me know that you found the buying experience at Sport Mazda a real difference. I like to think that our sales staff understands that service is especially important when a family is involved. On both counts it sounds like Todd provided that type of service for you. I promise you that we understand what kind of service you should expect and we respect you enough to make sure you get it. We are proud to have you as a customer and welcome to the Sport Mazda family. Jay Mealey, GM/Owner

Sport Mazda responded

Jose, thank you so much for the nice things you said about your service advisor, Ellie Diaz. You are right, she is the friendliest person I know and always has a smile for her customers. She can be really helpful and always give her sole attention to making sure her customers receive the best service. So Happy that you are a member of the Sport Mazda Family. Jay Mealey, GM/Owner

Sport Mazda responded

Fernando Hernandez and I both appreciate your visiting Sport Mazda for your service. We are happy that everything met your expectations and we look forward to your future visits to our service center. Enjoy our beautiful and comfortable new customer lounge while you are here, where Starbucks coffee is available for our customers. Thanks again for your review and have a wonderful day. Jay Mealey, GM/Owner

Sport Mazda responded

On behalf of Jason, Rey, Damarys, Carlos and the rest of the Sport Mazda family, thank you for your kind words and for taking your valuable time to let others know about your experience. As you can see, it really takes a great team to provide the kind of service that every customer should expect of a dealer, and absolutely deserves. These four individuals represent the four departments that are key in providing a great buying experience. Every customer deserves our best, each and every time. Thank you so much for your new Mazda purchase. We all wish you years of safe and enjoyable motoring. Remember we are all here to support you. Welcome to our Sport Mazda family. Jay Mealey, GM/Owner

Sport Mazda responded

Providing high levels of service for our customers means that we have to be skilled in the communications medium that they use. In your case, it meant that Willy Ortega needed to respond to your needs as quickly and accurately as possible whenever you sent an email or a text. When we communicate well, it makes all the difference for our customers who can then come to the dealership and accomplish their business successfully in as short a time as possible with no hassle. I can see by your review that is exactly what Willy did and I can understand why you thought he was amazing. I want to thank you so much for relating your experience and cannot tell you how much I appreciate that you are our customer. I wish you years of safe and happy driving in your new Mazda and welcome you to the Sport Mazda family. Jay Mealey, GM/Owner

Sport Mazda responded

Cargirl5, on behalf of Mark and myself we would like to thank you so much for being a wonderful customer and for taking your valuable time to let others know of your experience. Mark takes a lot of pride in his work and does everything he can to make sure his customers receive an enjoyable and successful buying experience. I am so glad that he made your visit a success and found you the car you wanted. Welcome to the Sport Mazda family. Jay Mealey, GM/Owner

Sport Mazda responded

Thank you for the review. Stephen Mendez is one of our fine service professionals and will surely appreciate the compliments. Your reviews are important to us. It not only lets management know where we need more emphasis, but also lets our staff know that you like the work they do. I can tell you that nothing makes someone want to work harder than to receive a nice review. I thank you very much for your kind words and must tell you that I deeply appreciate you being our customer. And if your closing words bring a little heavenly assistance to Stephen, well all the better. Thank you again for being our customer. Jay Mealey, GM/Owner

Sport Mazda responded

Zoriama, I can tell by your photo that you are proud of your new car and I know that Delvin will be so happy to read this review. We were glad that your first-time buying experience was our Sport Mazda Experience and I know that Delvin did everything he could to make it as easy and comfortable as possible for you. It is an experience that every customer should expect and deserves. We look forward to your return. Just let us know when and we will have the beautiful new CX-9 ready for you. I appreciate very much your recommendation and am very happy to have you as a new member of the Sport Mazda family. Happy motoring! Jay Mealey, GM/Owner