Sport Mazda - Service Center

Sport Mazda responded

Thank you for acknowledging Nick Radoslavov, your Service Advisor, and the service that was provided you during your recent visit to the Sport Mazda Service Center. Our great bunch of guys and gals react to your needs, quickly and efficiently, and do their best to insure you enjoy your visit. It was great that they were able to provide you a loaner vehicle to insure you were not inconvenienced. We appreciate you being our customer and thank you for your review. Jay Mealey, Owner

Sport Mazda responded

Thank you for letting others know about the wonderful service that Ellie Diaz provided for you at the Sport Mazda Service Center. I am also glad to know that it is that kind of service and friendliness from Ellie that continues to make you our loyal customer. We are glad you are our valued customer. Jay Mealey, Owner

Sport Mazda responded

Mazda CX9, Thank you for the review. Our goal is always to meet your expectations for the time it will take to finish your service. I apologize for not meeting the goal on this visit. I hope that you were not inconvenienced. I will make sure that Stephen remembers and the next time you visit, please ask for him and remind him. I am sure he will redouble his efforts to make sure it doesn't happen again. Thank you for the nice customer service and courtesy comments. I am very happy that you are our Sport Mazda Service Center valued customer. Jay Mealey, Owner

Sport Mazda responded

Emma, Thank you for the nice review for Stephen Mendez and the team at the Sport Mazda Service Center. It sounds like you had a lovely visit and everything we could do to make it enjoyable and comfortable did. I am so happy to have you as a loyal customer and member of our Sport Mazda family. Thanks again, Jay Mealey, Owner

Sport Mazda responded

Thank you for your review. It is nice to know that my Service Team is being very aggressive in making sure that recalls are handled expeditiously. In half the recommended time means that our customers, like yourself, have a little inconvenience as possible. Thank you for being our loyal customer. Jay Mealey, Owner

Sport Mazda responded

No matter what the problem, your Service Advisor is who you should turn to for the best advice on the maintenance of your Mazda. I am so proud of the job that the Service Advisors at Sport Mazda Service Center are doing for our customers. Whatever the cause, Service Advisors like Nick Radoslavov will work closely with the customer and our certified service technicians to find the solution to the problem and insure your Mazda is repaired. Thank you for your review and letting others know how Nick and the service team at Sport Mazda Service Center took care of your problem. Glad you are our loyal customer. Jay Mealey, Owner

Sport Mazda responded

Remy, This is a real great story of how finding a Service Advisor you feel comfortable with lets you establish a relationship that will insure you and your car always receive the best service. Service Advisors who works with the same customers each visit have a better understanding of your needs and know the maintenance history of your vehicle, which helps tailor your service experience. I hope every service customer reads your review. On behalf of Ellie Diaz and myself, we could not be happier for the many kind things you had to say about her and the treatment you receive at the the Sport Mazda Service Center. Thank you for being our loyal customer and you are definitely right that Ellie DOES make Sport Mazda better. So do you. Jay Mealey, Owner

Sport Mazda responded

I was happy to hear that Nick Radoslavov made sure you were provided all the necessary information you needed to take of the paint issue on your car. Our Service Advisiors do a great job of personal care and followup to insure that outstanding issues are closely monitored and you are always aware of the status. Thank you for being our customer and your review. Jay Mealey, Owner

Sport Mazda responded

I certainly can understand your feelings but it is a fact of life in the auto business that the safety of our customers must always come first. Mazda always feels a major obligation where recalls occur as it feels that the customer with a problem that is due to an unintended production issue. Along with Mazda, we naturally do everything we can to make the recall right, as quickly as possible. While not all of a particular model have a problem, Mazda will recall all that "might possibly" have a problem so that no customer can be further inconvenienced. I provide a number of new Mazdas for our service customers but a large number of recall notifications went out for a new recall before your service and we were not able to provide the courtesy cars for a short time. I apoligize for your inconvenience and want you to know you are indeed a valued customer and I hope that you see your way clear to understand the situation we found ourselves in. Thank you. Jay Mealey, Owner

Sport Mazda responded

We try very hard to insure that we listen to our customers and try to make every visit as enjoyable and satisfactory as possible. Nick Radoslavov has a wonderful reputation with his customers because he treats everyone just as you wrote in your review. I thank you very much for taking your valuable time to let others know of your experience with Nick at Sport Mazda Service Center. Your review is just exactly why we love our loyal customers so much and do everything we can to make sure you know it. Thank you, Jay Mealey, Owner