Sport Mazda - Service Center

Donnie was great.....AGAIN!! Every time I go in for some type of service - whether it be something majpr or a simple oil change, Donnie is fantastic. Promised me my car by 1pm, an Every time I go in for some type of service - whether it be something majpr or a simple oil change, Donnie is fantastic. Promised me my car by 1pm, and called me prior to that to let me know. Kudos to Donnie and the rest of the staff that make it happen. Thank you!! James More

Great Trustworthy Service Donnie always provides me with exceptional service. He is responsive when I call and when the service is complete. He offers what is needed and exp Donnie always provides me with exceptional service. He is responsive when I call and when the service is complete. He offers what is needed and explains why the service is important. He also explains when I can wait for a service and why. Recently I had my brakes repaired and I'm very satisfied. I have been going to Donnie since 2010 and plan to see him with all of my Mazda CX9 needs. He has always been trustworthy and responsive. Thanks Donnie for making me feel welcome and taken care of every time I visit Sport Mazda. More

I just want to say - THANK YOU Jeremy, thanks for taking such excellent care of us this week. Bringing a car in for service is such a pain because there are always other more exciti Jeremy, thanks for taking such excellent care of us this week. Bringing a car in for service is such a pain because there are always other more exciting things that were planned. But you made it an easy and stress-free process. Thanks for keeping me informed through the day. You rock! :) More

Excellent Service I bought my Mazda 6 in March 2012 and have had a lot of my service work done at Sport Mazda. I have always had the pleasure of Donny assisting me. H I bought my Mazda 6 in March 2012 and have had a lot of my service work done at Sport Mazda. I have always had the pleasure of Donny assisting me. He is always friendly and very honest and extremely knowledgeable, he always provides excellent customer service with a smile. You don't find service like that much these days. Everyone at Sport is friendly and courteous with each visit and I would highly recommend your business to others. Thank you Sport Mazda and Donny!!! More

Consistently excellent customer service by Jeremy !! Jeremy at Sports Mazda has been extremely helpful and as always provided an excellent customer service this time as well . The Wait time was not bad a Jeremy at Sports Mazda has been extremely helpful and as always provided an excellent customer service this time as well . The Wait time was not bad at all though I was a walk in . Jeremy explained the work that was needed to be done in detail and clarified all my queries . He also made very honest recommendations pertaining to my car. I am very thankful to him for making my visit to Sports mazda such a pleasurable one . More

service visit Donny was courteous helpful and kept me well informed. I was impressed with his customer relations skills and his energy. I definitely will be going b Donny was courteous helpful and kept me well informed. I was impressed with his customer relations skills and his energy. I definitely will be going back to him agian. More

My worst experience ever! I arrived 20 minutes early for an oil change Appt and wasn't seen until my 1:30 appt time that was fine. However, to have my car waiting to go back fo I arrived 20 minutes early for an oil change Appt and wasn't seen until my 1:30 appt time that was fine. However, to have my car waiting to go back for about 30 minutes was unacceptable. Once my car was taken back it sat another 15 minutes untouched, how do I know this because I actually watched to see how long my car would sit untouched. I inquired w/ the Svc rep Ellie what was the hold up and informed her that I had to leave w/ in an hour, a scheduled oil change should not take more than an hour. She advised me my car would be ready w/ in the hour so my 45 minute wait should have been much less. The technician completed a speedy Svc job on my car in 15 minutes. I bought my car from this dealer and have been using this dealer for all my vehicle needs. I've referred friends, family and coworkers to this dealership for service because of their customer service, integrity, honesty and work performance. If they were behind that's fine, I would have rescheduled my appointment. The cashier Becky, oh my goodness well she was just as rude. I was on my cell phone trying to reschedule my next appointment since i was running behind at the dealership. When she handed me my Visa card back she didn't say anything, she turned and began writing. So I'm on the phone and looking at her and ask if she's done, may I leave. She tells me that because I was on the phone she didn't say anything to me. I replied a simple thank you, have a nice day would have sufficed! This was my worst experience ever at this dealership! More

Jeremy..Outstanding customer service. I don't usually write reviews unless it's deserved. I've been very pleased with the service I've been getting at Sport Mazda service department. Cust I don't usually write reviews unless it's deserved. I've been very pleased with the service I've been getting at Sport Mazda service department. Customer service is handled with the utmost professionalism and courtesy. Thank you Jeremy for handling my service needs the way you do. Sean, the service manager, has shown patience and a willingness to help with my every concern. Thank you Sean. I want to also thank Solle who is the head mechanic. He is a pleasure to deal with.Thanks guys ! Btw.Donnie and Ellie are great too. More

Need to improve Customer Service I leased a 2015 Mazda 6 and purchased the maintenance package. I took in for my first service on 9/15/14. I experience the worst customer service from I leased a 2015 Mazda 6 and purchased the maintenance package. I took in for my first service on 9/15/14. I experience the worst customer service from Jeremy. I asked him if he had a schedule of the maintenance that would be perform based on the package I bought. He said, "no, it should be with your paperwork. Didn't you read it. He was short and not helpful at all. I mentioned it to the my Sales person (Barby) and Finance person (Richard).They both told me, oh that is how he is. The Finance person said he didn't even know why Jeremy is still working there. Richard, asked Juan Cruz for the answer, but Juan didn't know he just pointed to a brochure. Then Richard took me to Donny, which he didn't know what I purchased but I was only getting an oil change and tire rotation. I ask him don't you guys even wash the cars? He said, only if you request it. This whole experience was disappointing. Now, my worry is I have this lease for three years and I am really considering taking this car to be serviced at another Mazda dealership. More

Step Child/Step Customer Donny was my service advisor. A + Service from THIS Sport Mazda Pro! I called sine I was in the area for work, and he was able to get me right i Donny was my service advisor. A + Service from THIS Sport Mazda Pro! I called sine I was in the area for work, and he was able to get me right in, to address some issues with my GPS / Audio Music Device. I am however disappointed to think that since they were unable to actually experience the Audio turning off at times for no reason that they were unable to repair or replace it. I was given a option to leave the car for a full day so they can experience the sudden off of the device for no reason, but, SPORT MAZDA does not offer a loaner car, unless I bought the car from them? This is very disappointing, I bought a $32,000 car, and because I did not BUY IT from this LOCATION, I am sorta treated like a STEP CHILD/CUSTOMER, this is sad, since when I buy my next car, I will remember, the LACK of commitment to EARN my NEW CAR BUYING, business! Disappointed, Roland More