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Spradley Barr Motors - Service Center

4.9

138 Lifetime Service Reviews

2200 Westland Rd., Cheyenne, Wyoming 82001

138 Reviews of Spradley Barr Motors - Service Center

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August 20, 2018

"Excellent repair service"

- G&K Loveland

We are very grateful to Mike Nielson, Curtis Higgins, and Josh McGurn. We are former Wyoming residents who now live in North Carolina. While visiting family in Wyominng our Ford F150 died on the interstate 10 miles north of Cheyenne. A call to Curtis at Spradley Barr demonstrated service and knowledge right from the start. He had a good idea of what the problem might be and said if we could get the pickup towed to them they would put it on the computer the next day. The problem was just what Curtis expected and it was repaired the next morning. That allowed us to keep a very important appointment with grandchildren in Montana. The willingness just to look at the pickup so quickly is rare and unexpected. We were even able to schedule in an oil change at such short notice. We have driven Fords for many years now in different parts of the country and this is the best service we have ever experienced. Cheyenne is fortunate to have such a dedicated and knowledgeable service team.

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Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Curtis Higgins
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Josh Mcgurn
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mike Nielsen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 20, 2018 -

Spradley Barr Motors responded

G&K, Thank you so much for giving us such a great rating. Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. We hope to be of service to you again! Take care!

August 15, 2018

"As Always - Fast, Friendly Service"

- JJ

Another great experience using Quick Lane! Requested The Works, and was in and out in less than 30 minutes. Thank you to Service Advisor 694 Seth, and to Tech 814 for your fast, friendly, and efficient service once again. You are appreciated!

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Recommend Dealer
Yes
Employees Worked With
Seth Perriton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Tech 814
Aug 16, 2018 -

Spradley Barr Motors responded

JJ, we really appreciate you for taking the time to write this review. We strive to provide the most pleasing and exciting experience to each and every one of our customers. We're glad our staff showed you the attentive service you deserve. We will be looking forward to seeing you in the near future to service your vehicle. Please do not hesitate to stop in if you have any questions or just to say hello.

July 21, 2018

"vacation emergency"

- unplanned stop

Coming from out of state, it is not a great day when your check engine light comes on. We went to the dealer and they determined that it was a fuel sensor reading. During the next several days, we had contact with Justin, who kept us apprised with the trucks progress. Thank you, Justin! The only reason I gave 4/5 is that I think all service centers should be aware that out of state, unplanned emergencies need to be dealt with in a timely manner. Sitting in the waiting room on the day we picked up the truck, we heard a conversation when a mechanic was told not to come in. Knowing that the sensor probably took less than a half hour, and knowing mechanics go by the book of how long something takes, someone like this could have been called in and the dealer would still have made money. Overall, Justin made it a good experience.

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Recommend Dealer
Yes
Employees Worked With
Justin Floyd
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 23, 2018 -

Spradley Barr Motors responded

We really appreciate your feedback! Thanks again for your business! Take care!

July 20, 2018

"Helpful With Accessories "

- always toyota girl 5

This dealership has been just great with us. My husband and I each got a great deal on our new vehicles and when we ordered accessories for them through the parts department, again they were courteous and helpful. So if you need parts or accessories for your Toyota, let Paul or Josh help you out. Thanks guys!

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Recommend Dealer
Yes
Employees Worked With
Josh Moser
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Paul Newton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 23, 2018 -

Spradley Barr Motors responded

Thank you so much for your kind words and the amazing rating. We really appreciate your loyalty! We are glad our team worked sedulously to fulfill your needs. We hope to be of service to you again! Take care!

July 06, 2018

"Great Service in a Flash"

- TimeCrunch

Josh and Seth were fantastic in getting me a new set of tires when I was in a time crunch. They remembered who I was the moment I walked in the door, and did their best to get me back on the road that morning. I always get great service at this shop!

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Recommend Dealer
Yes
Employees Worked With
Jul 11, 2018 -

Spradley Barr Motors responded

Our Staff works hard to go the extra-mile for our valued guests. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

July 05, 2018

"Above and Beyond Customer Service"

- mazeje

We needed to purchase a license plate bracket and have it installed on the vehicle. After purchasing it at the parts department, we asked the service department for an appointment . However, they installed the bracket then and there while we waited- at No Charge! They even washed my vehicle! Customer service was outstanding!! Thank you.

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Customer Service
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Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Josh Mcgurn
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mike Nielsen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 11, 2018 -

Spradley Barr Motors responded

Our Staff works hard to go the extra-mile for our valued guests. We hope to be of service to you again! Take care!

June 21, 2018

"BEST SERVICE DEPARTMENT IVE EVER ENCOUNTERED"

- Hugh

I had to have a major repair done to my 2000 Excursion. I had a tone of miles on it and had them put in a factory rebuilt engine and transmission. They had whole thing done in a week and a half and didn't nickle and dime for extras like a/c freon from having to take compressor off, or radiator fluid....ect The price they quoted which was very fair was what i paid

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Curtis Higgins
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 22, 2018 -

Spradley Barr Motors responded

Thank you so much for your kind words. We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We are pleased to hear Curtis took good care of you, and your vehicle needs. Thank you again for choosing Spradley Barr Motors Inc., and we hope to see you again soon!

June 14, 2018

"Best Service dept"

- KKelly

I'm well taken care of at Spradley Mr.Curtis Higgins has always given exceptional customer service. Super cheerful and accommodating. Thank you K. Kelly

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Customer Service
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Curtis Higgins
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 18, 2018 -

Spradley Barr Motors responded

Thank you so much for the rating. We are so glad Curtis made your experience so enjoyable. It is our goal to make you and every one of our customers happy by understanding your unique needs. We are just here to help with whatever you need. We look forward to seeing you again for your vehicle maintenance.

May 23, 2018

"Alignment check"

- Ray

Traveling through town and was sideswiped by a truck. Josh McGurn and Mike Nielsen were just great. Got me in immediately and everything checked out ok and got on with my trip.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Josh Mcgurn
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mike Nielsen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 24, 2018 -

Spradley Barr Motors responded

Thank you so much!! We are so pleased your experience at Spradley Barr Motors Inc, was so enjoyable and that Josh and Mike showed you the attentive service you deserve. We hope to see you again soon for any of your vehicle needs.

May 04, 2018

"Great service"

- Keslarda

Have a 2014 f150 have taken in for a couple of issues Curtis and his crew have been great very helpful and quick with the repairs. Best service I have ever received at a dealer

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Curtis Higgins
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 08, 2018 -

Spradley Barr Motors responded

Thank you so much for giving us such a great rating. Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional questions about your new vehicle, we will be more than happy to assist you!

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