Springfield Hyundai

I made an appointment for an oil change. The service manager reminded me that my state inspection was due next month and he could do it for me at the same time. It was much cheaper than where we've bee manager reminded me that my state inspection was due next month and he could do it for me at the same time. It was much cheaper than where we've been having it done. Plus, it saved me another appointment. I like that they were being proactive. He was also polite and very friendly. My husband was also impressed that it was cheaper and they didn't try to find something else to fix to make more money. I only wish they were closer to our home. Good dealership! More

When picking up my car from a recall the car would not come out of park and the mechanic had to recheck the car and stated the wrong part was placed in my car so when the mechanic brought it back to me an come out of park and the mechanic had to recheck the car and stated the wrong part was placed in my car so when the mechanic brought it back to me and as I was driving home the car was shaking badly so I called back and told them I was bringing the car back because of that so when I went back to pick up my car I was told that the car needed to be aligned and I have a tan interior and there was grease everywhere in my car on the tan interior I have to get that cleaned by someone so I'm not pleased with their services More

Joe (salesman) Anthony (manager) & Gary (finance) were all great! Joe & Tony went out of their way to find the car I wanted in the color & with package I wanted. All three explained all my options to were all great! Joe & Tony went out of their way to find the car I wanted in the color & with package I wanted. All three explained all my options to sure I was at comfortable & at peace with my new purchase without any pressure to buy. They worked together like family & made me feel like family Love this dealership!! More

Got an unexpected deal. Really went in just to check things out and walked away with a car. They made me a deal I couldn't refuse. I also got a larger vehicle than I actually was looking at for the sam things out and walked away with a car. They made me a deal I couldn't refuse. I also got a larger vehicle than I actually was looking at for the same price as the smaller vehicle. I was very happy with the entire situation. I would recommend doing business with Mr. Wilson to anyone. We were even there way past the closing hour to get everything completed and every one involved was very pleasant and professional. Nice doing business there. More

I actually Met Keith Sharon back in May, 2013 when I was looking to replace my 2011 Hyundai Sonata that was totalled when a woman hit me from behind going about 30 miles an hour. Anyway, I did not buy from looking to replace my 2011 Hyundai Sonata that was totalled when a woman hit me from behind going about 30 miles an hour. Anyway, I did not buy from Keith at that point, but I did remember him as he was very professional, and he didn't feed me a bunch of lines. He knew I knew what I was talking about and had done some homework, so he provided information as I had requested....and didn't try to push me in a direction I didn't want to go. I had already found a very good deal on a used Honda Accord, but I was also thinking about a new Sonata - but in the end, I went with the other deal as it was an exceptional deal at that point. So, when it came time to upgrade my son into something newer (friday 7/26), again, I remembered Keith and gave him a call (thinking he was off that day as I had his card that said he was off on fridays normally. He was there, I gave him my objectives, and we were able to cut a deal in about an hour's time on the same day; the dealership was busy that evening, so we had to wait a bit to get the car in shape to drive out of there; but other than that, it was a very positive experience. Anyway, Keith did a great job for me - understood where I was coming from, and provided the information (and eventually, the right car) I needed to finish up and get the car. His co-worker, Shamar Gandy (spelling), also helped us later in the process, as while Keith hung around an extra hour to make sure the deal was done - but because he was already late to pick up his son (and working on his day off), Shamar helped out - and was helpful in finalizing the process of getting the car in shape to drive out of there. Both young men did an excellent job and I appreciated their approach and friendliness. More

I purchased my first car ever this weekend and had a great experience at Springfield Hyundai. Andrew Lee was the gentleman I worked with and he was both friendly and informative throughout my visit. He great experience at Springfield Hyundai. Andrew Lee was the gentleman I worked with and he was both friendly and informative throughout my visit. He spent time answering any questions I had and was excited to work with me in figuring out what would fit my needs. I was able to make use of the Hyundai college graduate deal in addition to an online discount I was offered and ultimately drove away with a brand new Elantra that I'm already loving! After such a great experience working with the sales team, I'd imagine my return visits to this dealership for routine maintenance/checkups on my car will be just as easy! More

Web contact was a problem. Sceduling and coupons not available from web or mobile, try to print and the computer connects failed, but great service. available from web or mobile, try to print and the computer connects failed, but great service. More

Brought vehicle in for recall for stop lamp switch. When picked up my SUV, there was a large nut laying on my driver side floor mat. Took it back into the dealership and service manager told me it just prob picked up my SUV, there was a large nut laying on my driver side floor mat. Took it back into the dealership and service manager told me it just probably fell out of the pocket of service technician. Now does not make me feel comfortable that they performed service properly. Have also not been happy in past when brought vehicle in for different safety recall, and service department tried to upsell me on unnecessary fluid replacement when that was performed. Also did not properly tighten tension on seat belts on that visit while vehicle still covered under warranty. More

Although I was warned that I might need to wait an hour or an hour and a half for my car inspection, Lemans told me after about 80 minutes of waiting that I'd passed inspection, but that he needed my owner or an hour and a half for my car inspection, Lemans told me after about 80 minutes of waiting that I'd passed inspection, but that he needed my owner's card and registration, which was fine, but I wondered why he hadn't asked me that when I first went to him, prior to inspection. After waiting another half an hour, I asked him what was taking so long, since they just needed to copy my documentation. He said he'd check. He came back after five minutes or more and said that "the computer was down and that it would take another 20 minutes." I said that I understood, but he came back 15 minutes later to tell me that my rear tire had a puncture and asked if I wanted it fixed for an additional $20. Obviously I didn't want to drive home with a flat, so I said yes. Then I asked him why I wasn't told this over an hour ago, since I had to wait an additional 20 or more minutes. I was there for over two full hours. Since I hate waiting long periods of time, I'll most likely go to a nearby auto repair shop next time, so I can walk there and back home easily, so waiting won't be an issue. I wouldn't describe that as good service, frankly. It's mediocre at best. But Levans was pleasant. More

I was an owner of a Hyundai Elantra some years ago and was very happy with that car. I went Chevy and decided to come back to Hyundai. My sales person was Cheryl Hinton. She took the time to show me what was very happy with that car. I went Chevy and decided to come back to Hyundai. My sales person was Cheryl Hinton. She took the time to show me what was available. I purchased the Tuscan and found that this vehicle was not suitable for my family. My mother is 92 and had difficulty getting in and out of this car., I went back and explained to Cheryl the problems I was having and she said no problem and showed me the Sonota. I thought I was stuck with the Tuscan but Cheryl assured me that it would be able to trade the truck in after 3 months for a car. The Sonota is the best fit for my family. I am grateful that I was forced to keep a car that was not suitable for my family. The car is very stylish and drives well. I love it. Cheryl knew just what car to show me and I was very happy from the start. Cheryl contacted mes several times after I purchased the car to see if everything was ok. She showed me how to use the features without me reading the manual. She is a great sales person. I went for my first oil change and the process was a breeze. a gentleman approached me, told me where to go and the rest was a breeze. The guys in service were friendly. I visited the parts department and received info on all the accessories that are available for my car. Thanks More