Springfield Hyundai

I bought a 2013 brand new hyundai elantra on April 27th. I went in with my dad to just see if I could trade in my parents car for my own and decided to purchase that day. Everything was good, Curtis the sal I went in with my dad to just see if I could trade in my parents car for my own and decided to purchase that day. Everything was good, Curtis the salesman was a nice guy and helpful, and Chris the general manager helped out a bit. everyone was accommodating and helpful, until now. I have barely owned this car for 3 weeks and when I say barely I mean I've had a rental twice and I'm well known in the service department. With that said though the service department is wonderful and so helpful! Stacy and Chad are great. My tire pressure light has been on since the night I purchased the vehicle and they seem to not be able to figure it out. Chris himself called when it first happened and it was great business ship but now I can't get a hold of him (funny right.) I called Saturday and left a message with his "assistant" and I emailed him have not heard from him. Monday when I was there I told my salesman I would really like for the manager to call me not Thursday and nothing. I am beyond annoyed and frustrated. I want some kind of compensation I have her to even make a payment on this car and I refuse to pay for a car that I am NOT even driving. I am half tempted to call lemon law and fill with them if hyundai can't help me. My excellent review of springfield hyundai is fastly turning into horrible if someone can't help me and fast! More

AJ was great very helpful and informative . He called me and explained what was wrong with my car and that everything was under warranty and that they would take care of it. and explained what was wrong with my car and that everything was under warranty and that they would take care of it. More

I came in to have my brakes fixed and walked out with a beautiful new car. The service and entire process was exemplary!!! This is my second purchase from Springfield Hyundai and each time I am left speech beautiful new car. The service and entire process was exemplary!!! This is my second purchase from Springfield Hyundai and each time I am left speechless at my good fortune. More

John was a pleasure to deal with. We had a great experience and are very happy with our new car. I thought it was very nice that he called the following day to see how things were going. Have alre experience and are very happy with our new car. I thought it was very nice that he called the following day to see how things were going. Have already recommended him to family and friends. More

We were greeted by Cheryl Hinton when we arrived and were treated exceptionally during the whole process. My wife (who usually hates car dealerships) and I are very impressed with Springfield Hyundai and co treated exceptionally during the whole process. My wife (who usually hates car dealerships) and I are very impressed with Springfield Hyundai and couldn't be happier with the experience we had. Every employee we met was very friendly and courteous. Cheryl and Alark were not only personable, but extremely accommodating. They actually made what is normally a tedious process "enjoyable". I have already recommended the dealership to two people and will continue to do so. More

When I called about my recall, I was given an appointment and told it would be fixed in under an hour. So I rushed to get to my appt. and was told there were a lot of people in front of me and that I would h and told it would be fixed in under an hour. So I rushed to get to my appt. and was told there were a lot of people in front of me and that I would have to wait. I replied that I made an appointment and the customer service representative just shrugged his shoulders as if that did not matter. So I repeated that I had an appointment. At this point the Manager Steve Mountes came over I told him that I made an appointment and he rudely replied to me that he heard me say that 4 times. I think I said it twice. I told him I made an appt and was told that it would be done in under an hour. He rudely told me that I did not make an appointment with his department. I inquired why I was given an appt when I called about my recall if they do not honor them. He told me he doesn't have a mechanic just magically waiting for me. I walked out of the service station. I had things I needed to get done. I planned a little over an hour to this errand. They need to be more considerate of customer's time. I can't believe how rude and condescending he was. I don't know how they keep any business. That is why I go anyway else but here to have my car maintenance done. I only made an appt for a recall. I am happy with my Santa Fe, but I will never buy from this dealer again. More

I expected this experience to be somewhat painful. Although I had a good idea what I wanted , I was not locked into a decision and needed to gather more information. And I had not purchased a car sinc Although I had a good idea what I wanted , I was not locked into a decision and needed to gather more information. And I had not purchased a car since 2007; prior to this I had a company car. I did some pre visit calls to several dealerships before I went to Springfield. When I walked in, Rosa' easygoing, friendly and knowledgeable manner impressed me immediately. Based on the way she presented herself and the information, I felt I could trust her. This is very important when one is making a high ticket purchase. She was persuasive without being aggressive, informative without being intimidating. Bottom line, I bought from her without much muss or fuss; AND, I'd do it again. Everyone I had contact with at this dealership were professional, friendly and a pleasure to do business with. My compliments to this dealership, from Management on down. You have an amazing team at Springfield Hyundai! Rosa is a gem and does your dealership proud. Sincerely, Therese Abruzzese 9 N Swarthmore Ave Ridley Park, PA 19078 More

I had a flat tire late on a Friday afternoon and had to I had a flat tire late on a Friday afternoon and had to call roadside assistance. They changed it and advised me to call the dealer to schedule an a I had a flat tire late on a Friday afternoon and had to call roadside assistance. They changed it and advised me to call the dealer to schedule an appointment to have it repaired, which I thought would probably be on Monday. The service dept.took me on a Saturday morning and got me in and out in a very reasonable length of time, which was wonderful as I was to drive two elderly ladies on their errands for a Saturday. Thank you. More

Carl was so nice and very professional. He was eager to make us happy and he did. All of the staff was great! I would recommend this dealership and carl to anyone! make us happy and he did. All of the staff was great! I would recommend this dealership and carl to anyone! More

I found Mr. Sharon to be very informative regarding the car's details and safety record. The Manager was also very helpful in explaining the purchasing process to me and my daughter. they both had a lot car's details and safety record. The Manager was also very helpful in explaining the purchasing process to me and my daughter. they both had a lot of patience. More