St. Charles Chrysler Dodge Jeep Ram

Deceptive sales practices Called about a new Jeep they had listed on-line. Confirmed the price, asked about any extras, was told only other expense was a $172 dealer prep fee i Called about a new Jeep they had listed on-line. Confirmed the price, asked about any extras, was told only other expense was a $172 dealer prep fee in addition to the normal sales tax and license fees. Went the next morning to buy the car and the price was jacked up $2500 for paint protection, wheel locks and door edge guards. Lets call it what it is - dealer mark-up. They charged $300 for the wheel locks, any MOPAR dealer will sell you those same locks for $50 - and still make a profit. Door edge guards were listed at $200. You can buy the same kit on-line for $15 and install them in under thirty minutes. The paint and interior protection package of $2000 are of dubious value, and the "undercoating" is actually bad for your vehicle as it can trap moisture. While sitting in the dealership, heard the guy next to me complain about the same add-ons. BEWARE. More

Read this before purchasing or servicing your car at this de Do not buy a car from this dealership as they are dishonest and lack integrity!!! We have been long time customers at this dealership for many years. Do not buy a car from this dealership as they are dishonest and lack integrity!!! We have been long time customers at this dealership for many years. Apparently, they replaced out intake manifold under warranty however, we later found out that this repair was never completed. Now that our car is no longer covered under warranty, the Service Manager refuses to do the right thing and make this repair. They have committed fraud and I will need to seek legal action to get this resolved. I suggest anyone who has had their car serviced at this location verify that the work was actually completed. More

Wonderful experience Buying our new car went smooth and rigorous was amazing! Ask for him! Not pushy and was very friendly and helpful. I would do business with rigo again Buying our new car went smooth and rigorous was amazing! Ask for him! Not pushy and was very friendly and helpful. I would do business with rigo again. More

Dishonest people They lied to me about how to secure rebate and it cost me hundreds of dollars. I called Jeep directly and they said I was never eligible in the first They lied to me about how to secure rebate and it cost me hundreds of dollars. I called Jeep directly and they said I was never eligible in the first place. Dealership is dishonest, stay away. I normally wouldn't make such a big about a few hundred dollars, but their lying and their unwillingness to acknowledge their mistakes and make a deal to satisfy me is unacceptable. More

Horrible new car sales manager I went to the dealership to view a new Chrysler vehicle. After speaking with Dave, he has to get information from his manager, Manny Gonzalez. Speak I went to the dealership to view a new Chrysler vehicle. After speaking with Dave, he has to get information from his manager, Manny Gonzalez. Speaking with Dave further, I was introduced to Manny. From the beginning of the conversation he began to speak in a very demeaning way to me and questioned my motives in coming to the dealership. Manny was extremely unprofessional and rude and I do not see how he is in management with the company. He single handedly lost a sale of a vehicle for the dealership and lost any future business from me or anyone I know looking for a CDJ vehicle. He is the epitome of horrible customer service. More

Mark Lubrano did a great job making sure the sales was fair and seamless, great customer focus and attention to detail! Ask for Mark, he will take of you, very f did a great job making sure the sales was fair and seamless, great customer focus and attention to detail! Ask for Mark, he will take of you, very fair. More

Great experience with Rigo Moreno It was my first time buying a used car through a dealership. My friend recommended me to see sales representative, Rigo Moreno. I had been texting wit It was my first time buying a used car through a dealership. My friend recommended me to see sales representative, Rigo Moreno. I had been texting with Alexis Gross about the Jeep I was interested in a day before I went in, she was quick to respond and answered all my questions and concerns thoroughly. As soon as I walked into the dealership, Sam Barakat (manager) greeted me with joy. Rigo already had the car ready for me, he thoroughly explained everything about the car and answered all my questions and concerns. I ended up trading in my old vehicle and buying the Jeep -the process was easier than I expected. Rigo Moreno, and the entire team at this dealership made me feel very welcomed and they were very organized. I am very pleased with my Jeep, and business with this dealership. More

horrible Typical suburban auto dealer. They will tell you anything you want to hear in order to get you in the building and then that's when they start working Typical suburban auto dealer. They will tell you anything you want to hear in order to get you in the building and then that's when they start working you. Lied to me and wasted my time. I gave them every opportunity to just tell me the truth but they don't respect your time and would rather lie. More

Jeep Purchase Rob Capozziello and his team at St. Charles Chrysler Dodge Jeep were outstanding to work with. Rob and his team were easy to work with, helpful, know Rob Capozziello and his team at St. Charles Chrysler Dodge Jeep were outstanding to work with. Rob and his team were easy to work with, helpful, knowledgable, and overall great people to consult regarding a new vehicle purchase. Our family recommends working with Rob and his team at St. Charles Chrysler Dodge Jeep! Thank you Rob! Ryan More

Came Thru Edmund really stepped up. The dealership closed at 9 and we were there until 10:30. He took the time to explain thoroughly the vehicle I was purchas Edmund really stepped up. The dealership closed at 9 and we were there until 10:30. He took the time to explain thoroughly the vehicle I was purchasing. He even requested we come back in the Spring time to show us the Sky option on our Jeep. More