St. Charles Chrysler Dodge Jeep Ram

As far as the sales staff, they were very nice to deal with. Not aggressive in any way. A very pleasant experience. Frank was very nice. Everything after that was awful. The finance person made a lot with. Not aggressive in any way. A very pleasant experience. Frank was very nice. Everything after that was awful. The finance person made a lot of errors on our paperwork which we had to have corrected complicating the process, and he cost us more time and money to transfer personalized plates on our own than we should have had to deal with. We attempted to have a civil discussion with the General Manager about our experience which led to this review. To be clear, we just wanted to discuss our experience with him. He exhibited some of the most unprofessional behavior I have encountered in a business or professional setting, and he was especially unpleasant towards my spouse. We have been Jeep owners for many years, and enjoy having them. With that, I will not buy a vehicle from this dealer again, and would not recommend this dealer to anyone else. There are just too many other options out there than to be treated like that during what for us is a big purchase. More

Angel was wonderful to work with and very thorough. I highly recommend working with him. Ash was a pleasure, too. Thank you! I highly recommend working with him. Ash was a pleasure, too. Thank you! More

Kain Lingenfelter and Mike Quezada were a pleasure to work with. Came in for a test drive and left a new car owner. They were honest, direct and relatable - it was a great experience. Normally I would ra work with. Came in for a test drive and left a new car owner. They were honest, direct and relatable - it was a great experience. Normally I would rather be anywhere else, but would recommend xx. Charles Chrysler Dodge Jeep Ram and specifically Kain and Mike. More

We bought a 2025 Mazda through xx. Charles Chrysler Dodge because we liked the car and we feel we got a fair deal but the clincher was our sales person —- Kain L. —- he was friendly, w Charles Chrysler Dodge because we liked the car and we feel we got a fair deal but the clincher was our sales person —- Kain L. —- he was friendly, welcoming and very knowledgeable —- he was also patient and thoughtful —— I would pick him if I was buying another car here and I would certainly recommend him to anyone —— I consider car buying a painful experience —— Kain made it painless (mostly) and he was great — More

Friendly service, came in and everyone was helpful during the buying process and test drive. Overall a good experience. the buying process and test drive. Overall a good experience. More

Dealer was very helpful and everyone so nice. Worked with Frank and Ash highly recommend. Worked with Frank and Ash highly recommend. More

Amazing Dealership true to their prices and amazing vehicles to choose from. I took home a beautiful 2023 Jeep Gladiator Mojave. Start to finish, it was an easy process. I would recommend this dealersh vehicles to choose from. I took home a beautiful 2023 Jeep Gladiator Mojave. Start to finish, it was an easy process. I would recommend this dealership to friends and family anywhere. More

**Warning** Run! Do not buy a car from St Charles Chrysler Dodge Jeep Ram. Please avoid this dealership at all costs. This place is a scam! They will try to charge yo Do not buy a car from St Charles Chrysler Dodge Jeep Ram. Please avoid this dealership at all costs. This place is a scam! They will try to charge you an outrageous amount of interest for a car loan & get a huge down payment even if you have excellent credit. Also, do not let them run your credit report. They ran my credit on three separate occasions today, even though I only authorized them to run it one time. I now have to get these two fraudulent hard enquiries removed from my credit report. I wish I had never called them about a car. This place sucks. I spoke with a representative named Leila on the phone early this morning about a car they had for sell. I told Leila I had already been pre-approved for a car loan through my credit union. Leila immediately said they only do in-house financing. 🚩I should have hung up right then & there, but against my better judgment I proceeded. I permitted Leila to run my credit report one time because she said they would try to match the interest rate I had been approved for elsewhere. I have a credit score of 800, make over $100,000, pay my bills on time, & have long-term employment. So, I figured they could give me a decent interest rate on a car loan. I also spoke with the finance guy at their dealership, named Ash Holy on the phone after I completed the online loan application. Ash commented that I was “a rock star”. 🚩🙄 I thought for sure they would be able to get me a decent loan based on my credit score & other stability factors. Nope! Leila then called me a short time later & offered me approval for a car loan through them with a 10% interest rate over 5 years. She was talking fast to try to get me locked into a bad deal. I immediately stopped her & told her that’s ridiculous, especially given to my credit profile & other factors. She immediately countered, reading some script she had saying, “Well, you know the national car loan average is 5-7%.”. I said exactly. So why would I pay your dealership 10? I told her no. Leila texted me later on offering me a 7.99% interest rate & $3,500 down for 60 months. I again said no. Needless to say I did not get a car from here, which is a good thing especially considering how they run their business. Unfortunately, I now have three new hard inquiries on my credit report from this dealership that tried to rip me off. I think St Charles Chrysler Dodge Jeep Ram tries to prey on people with a lack of understanding about car loan interest rates. They try to give you an outrageous interest rate to make extra money off people. That’s why they don’t do outside financing. It’s so they can scam people. Thankfully, I own three other vehicles & will go elsewhere for my next car purchase. I will work with a trustworthy dealership in the near future that is on the up & up. Not a bunch of no-good scammers. More

I am extremely disappointed in this dealership. I bought a 2021 Acura ILX last year at St Charles cdjr dealership. I purchased a almost 4500 dollar aftermarket full bumper to bumper warranty. Inclu I bought a 2021 Acura ILX last year at St Charles cdjr dealership. I purchased a almost 4500 dollar aftermarket full bumper to bumper warranty. Including the engine and transmission, just to find out that headlights are not covered. After I bought it, within about a month I took it in twice for a headlight issue, they looked at it they said everything was fine I still have the ongoing issue which is deteriorating over time turns out I would have to have both headlights replaced and the aftermarket warranty company is not going to cover the claim. It is not just a simple bulb . It is the whole headlight assembly, driver and passenger side headlights. The warranty company will not approve the claim and it would be almost $4400.00 to replace both headlights with the labor. I got back to the St. Charles CDJR dealership and I explained to them the situation, and they are just giving me the runaround. I spoke with the GM, the GM's assistant, and the BCM assistant. I wound up taking the vehicle to an Acura dealership. Their technicians said that there is a problem with the headlamps. I wound up spending $219 for a diagnostic fee because the warranty company would not approve the claim. St Charles cdjr dealership is not doing anything about it. Besides giving me the runaround. I was supposed to go in tomorrow to have them do a complimentary inspection for the vehicle. I am not going to go tomorrow. I am tired of the runaround. I believe the dealership knew the headlights were faulty to start with. I am very disappointed in this dealership. More

I worked with Frank. He did a fabulous job of showing me the vehicles in my price range and was so enjoyable to work with. Also love that he wasn’t a typical “pushy” sale He did a fabulous job of showing me the vehicles in my price range and was so enjoyable to work with. Also love that he wasn’t a typical “pushy” salesman. More