St. Charles Chrysler Dodge Jeep Ram

I am extremely disappointed in this dealership. I bought a 2021 Acura ILX last year at St Charles cdjr dealership. I purchased a almost 4500 dollar aftermarket full bumper to bumper warranty. Inclu I bought a 2021 Acura ILX last year at St Charles cdjr dealership. I purchased a almost 4500 dollar aftermarket full bumper to bumper warranty. Including the engine and transmission, just to find out that headlights are not covered. After I bought it, within about a month I took it in twice for a headlight issue, they looked at it they said everything was fine I still have the ongoing issue which is deteriorating over time turns out I would have to have both headlights replaced and the aftermarket warranty company is not going to cover the claim. It is not just a simple bulb . It is the whole headlight assembly, driver and passenger side headlights. The warranty company will not approve the claim and it would be almost $4400.00 to replace both headlights with the labor. I got back to the St. Charles CDJR dealership and I explained to them the situation, and they are just giving me the runaround. I spoke with the GM, the GM's assistant, and the BCM assistant. I wound up taking the vehicle to an Acura dealership. Their technicians said that there is a problem with the headlamps. I wound up spending $219 for a diagnostic fee because the warranty company would not approve the claim. St Charles cdjr dealership is not doing anything about it. Besides giving me the runaround. I was supposed to go in tomorrow to have them do a complimentary inspection for the vehicle. I am not going to go tomorrow. I am tired of the runaround. I believe the dealership knew the headlights were faulty to start with. I am very disappointed in this dealership. More

I worked with Frank. He did a fabulous job of showing me the vehicles in my price range and was so enjoyable to work with. Also love that he wasn’t a typical “pushy” sale He did a fabulous job of showing me the vehicles in my price range and was so enjoyable to work with. Also love that he wasn’t a typical “pushy” salesman. More

Kain was very nice and very helpful and very patient with me. He showed me every single thing that the car does drive. He answered all my questions about the vehicle and he went out of his way to check on me me. He showed me every single thing that the car does drive. He answered all my questions about the vehicle and he went out of his way to check on me. EXCELLENT CUSTOMER SERVICE VERY FRIENDLY More

With the help of multiple employees here I was able to make a vehicle purchase quick and painless. My current vehicle had been totaled out from an accident and upon finding the vehicle I wanted they quick make a vehicle purchase quick and painless. My current vehicle had been totaled out from an accident and upon finding the vehicle I wanted they quickly got the paperwork started and the vehicle was ready the next day. Bc they are an hour from me they were understanding of the later arrival time and Frank, my salesman, even picked me up from the car rental place. Not only was the vehicle just as promised, the paperwork was already prepped and ready to go, the manager was super helpful in finalizing numbers and warranty’s, and Sam the other manager made the entire experience amazing with a ring of the bell, well wishes, and a promise of excellent care going forward and I believe him to the max. Thanks everyone!!! More

Service was quick and adviser was polite and friendly. Vehicle was ready on time and clean. Vehicle was ready on time and clean. More

They were patient, friendly, and informative. From the 3 salemen we delt with to the managers. From the 3 salemen we delt with to the managers. More

Customer service is great. Friendly fast and professional. I would recommend them to anyone who needs service. Friendly fast and professional. I would recommend them to anyone who needs service. More

All team members from sales to service were top rated. Returning customer of two Jeeps purchases, that service problems were addressed efficiently, and felt the want and need to make sure I was taken care Returning customer of two Jeeps purchases, that service problems were addressed efficiently, and felt the want and need to make sure I was taken care of. Thanks all!! More

Hugo the service advisor went above and beyond to ensure the issue was solved and kept me informed proactively at the end of each day. One of the best service experiences I have had in a long time! the issue was solved and kept me informed proactively at the end of each day. One of the best service experiences I have had in a long time! More

What a great experience buying a new jeep with Kain at SCCDJR ! Kain is polite, professional, & personable. Kain and the team at SCCDJR made the experience relaxed and fun. From Reception to Finance, it SCCDJR ! Kain is polite, professional, & personable. Kain and the team at SCCDJR made the experience relaxed and fun. From Reception to Finance, it was a positive, pressure-free experience. Thank you Kain & SCCDJR. 💜 More