Alexis Gross

I am extremely disappointed in this dealership. I bought a 2021 Acura ILX last year at St Charles cdjr dealership. I purchased a almost 4500 dollar aftermarket full bumper to bumper warranty. Inclu I bought a 2021 Acura ILX last year at St Charles cdjr dealership. I purchased a almost 4500 dollar aftermarket full bumper to bumper warranty. Including the engine and transmission, just to find out that headlights are not covered. After I bought it, within about a month I took it in twice for a headlight issue, they looked at it they said everything was fine I still have the ongoing issue which is deteriorating over time turns out I would have to have both headlights replaced and the aftermarket warranty company is not going to cover the claim. It is not just a simple bulb . It is the whole headlight assembly, driver and passenger side headlights. The warranty company will not approve the claim and it would be almost $4400.00 to replace both headlights with the labor. I got back to the St. Charles CDJR dealership and I explained to them the situation, and they are just giving me the runaround. I spoke with the GM, the GM's assistant, and the BCM assistant. I wound up taking the vehicle to an Acura dealership. Their technicians said that there is a problem with the headlamps. I wound up spending $219 for a diagnostic fee because the warranty company would not approve the claim. St Charles cdjr dealership is not doing anything about it. Besides giving me the runaround. I was supposed to go in tomorrow to have them do a complimentary inspection for the vehicle. I am not going to go tomorrow. I am tired of the runaround. I believe the dealership knew the headlights were faulty to start with. I am very disappointed in this dealership. More

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Customer service is great. Friendly fast and professional. I would recommend them to anyone who needs service. Friendly fast and professional. I would recommend them to anyone who needs service. More

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Great experience! Jimmy was very helpful and made the process very easy. Excited for my new car! Jimmy was very helpful and made the process very easy. Excited for my new car! More

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3rd deal I’ve done with STC Jeep and will definitely not be the last. They treated me like family and that’s important to me when making a significant purchase like this. Thanks team! be the last. They treated me like family and that’s important to me when making a significant purchase like this. Thanks team! More

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Jeep xx Charles CDJ has once again delivered exceptional service! After recently selling my old Jeep Compass, I decided to explore hybrid cars. Despite encountering some less-than-ideal experiences with oth service! After recently selling my old Jeep Compass, I decided to explore hybrid cars. Despite encountering some less-than-ideal experiences with other dealerships and their sales teams, we ultimately returned to our trusted choice: Jeep. Tommy warmly welcomed us, ensuring a seamless experience from start to finish. Vic,a familiar face, joined in to assist, leveraging our longstanding relationship to craft an exceptional deal. And of course, the highlight for my enthusiastic 4-year-old was celebrating with her favorite song. She eagerly anticipated the celebration since we stepped into the dealership. Thank you Tommy, Vic, Zuhri, Alexis and to the entire team for consistently going above and beyond for us! We will definitely be recommending friends and family for the amazing experience. More

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Good customer service. Attentive staff and clean ean facility. Never disappointed. Overall good experience.thanks Attentive staff and clean ean facility. Never disappointed. Overall good experience.thanks More

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I would definitely recommend going to see Sam and Alexis. They were awesome!! I love my new Jeep Compass!!! They were awesome!! I love my new Jeep Compass!!! More

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Jeff Jaskoske has been extremely patient with me in deciding to purchase my dream jeep! I appreciate his approach and he wasn’t pushy throughout my many months of looking. He was very helpful and would deciding to purchase my dream jeep! I appreciate his approach and he wasn’t pushy throughout my many months of looking. He was very helpful and would answer all of my questions. Definitely recommend working with Jeff if you’re looking to get a vehicle!! More

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On the up and up. GM Sam and CSR Manager Alexis will take excellent care of you. They have both gone out of their way to hear my situation and make sure I’m well taken care of. As a whole, the dealership excellent care of you. They have both gone out of their way to hear my situation and make sure I’m well taken care of. As a whole, the dealership has some service issues to work through but they are well on their way and have been making improvements over the last few year. I have a stay at home wife and three kids so reliable, local service is a big deal for us. We want a lasting relationship with a dealership that we can trust to understand our situation and also has the resources to accommodate. CDJ StC certainly has what it takes to overcome the turnover rate of the auto industry and challenges that come with that. Again, ask for Alexis or Sam if you run into any issues. They will make sure you are properly taken care of. More

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I had shopped on line prior to buying. I was rooting for StCDJR because I have my service work done there anyway. Best prices. Good job. StCDJR because I have my service work done there anyway. Best prices. Good job. More

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