St Cloud Toyota

For purchase of new car, only worked with Rob Brink. He was AWESOME! Only worked with Caleb to get paperwork finished and pay for vehicle. Had no problems. He was AWESOME! Only worked with Caleb to get paperwork finished and pay for vehicle. Had no problems. More

Very professional and very friendly dealership. Extremely knowledgeable and dedicated to going out of their way for the customer(s). Thank you! Extremely knowledgeable and dedicated to going out of their way for the customer(s). Thank you! More

100 per cent satisfied. St. Cloud Toyota is, without question, the finest dealership that we have ever dealt with. Everyone that we have interacted with, at St. Cloud Toyo St. Cloud Toyota is, without question, the finest dealership that we have ever dealt with. Everyone that we have interacted with, at St. Cloud Toyota, is thoroughly professional, polite, and knowledgeable. But most importantly, everyone there seems happy. Hats off to the upper management for cultivating such a wonderful work culture. More

I recently purchased a 2023 Toyota bZ4X Limited with approximately 8,000 miles. While driving out of town, I experienced a complete 12-volt battery failure, which required the vehicle to be towed sevent approximately 8,000 miles. While driving out of town, I experienced a complete 12-volt battery failure, which required the vehicle to be towed seventy miles back to this dealership. After troubleshooting, the service department was unable to provide any clear explanation for why the failure occurred. What became most apparent during this experience was a significant communication gap between the technicians and the customer-facing Service Associates. The Service Associates was relaying information from the technicians without a basic understanding of what the information meant or why it was relevant. Electric vehicles are fundamentally more complex than conventional gasoline vehicles, particularly in their operating systems and user-facing functions. Customers rely on Service Associates to translate technical findings into clear, meaningful explanations. Unfortunately, that did not happen here. I believe the service staff would greatly benefit from additional training focused on the basic day-to-day operation and systems of Toyota EVs. A foundational understanding would significantly improve communication, customer confidence, and overall service quality. More

The people that I dealt with were pleasant and knowledgeable. The experience from dropping off the vehicle to picking it up was easy. knowledgeable. The experience from dropping off the vehicle to picking it up was easy. More

Trevor & Caleb did a phenomenal job helping me! Very professional & easy to work with definitely recommend! Very professional & easy to work with definitely recommend! More

Jeff was very helpful and not pushy. Helped find the car I was looking for and gave me the details. Helped find the car I was looking for and gave me the details. More

Toyota was very busy today. I spent roughly an hour at the shop. Rob explained everything well. The only issue is that the radio sometimes does not play during the time I'm in I spent roughly an hour at the shop. Rob explained everything well. The only issue is that the radio sometimes does not play during the time I'm in the car. However, when I shut the car off and restart it, the radio does begin to play. No update has been given by Toyota. I was advised that the next time this happens, I come to Toyota and not turn off the vehicle until a tech arrives and is able to see what happens. When a tech comes, I will explain that the radio is not working, then I will turn off the vehicle and restart; it should begin to play. More

The service was excellent. The staff were helpful. I am very satisfied. Thank you very much. The staff were helpful. I am very satisfied. Thank you very much. More

Very disappointed the last 2 times we were in for service. Each time a filter cover was not reattached. The first time at 25k miles the air cleaner cover was not latched into place. At 30k mile o service. Each time a filter cover was not reattached. The first time at 25k miles the air cleaner cover was not latched into place. At 30k mile oil change, the cabin air filter cover was not hooked into place causing the glove box to not close. We have purchased several vehicles at St Cloud Toyota, but am seriously considering another dealership. It also should not take over an hour for an oil change. More