St Cloud Toyota

Let me start by saying it was not Marvins fault! I am not blaming any one person but there was a definite breakdown in communication. I started looking at getting my truck serviced for its 6M/5000mi. I wasn' blaming any one person but there was a definite breakdown in communication. I started looking at getting my truck serviced for its 6M/5000mi. I wasn't sure where to start so I contacted the rep who sold it to me. I asked about a tonneau cover also. He stated they have those on hand and gave me a installed price. He must have given service my info as they called me. I set up an appointment through Tara and I also asked about the tonneau cover. I had it setup for 27 Nov, as I had taken that day off of work and it is a 2 1/2 hour drive. When I got there I talked with Marvin and gave him my slip. After a while he called me and said "we still owe you a remote start and running boards". I told him that was taken care of before I picked it up. I then asked a few questions about my remote start and he said, that is not the one I would have recommended, but yet that is the one the sales person had??? Anyway, he did research and there is no way to get it to do what the book I got with it says it should do. Later, he called me back and said the service was done but there is no tonneau cover and they are back ordered! So I drove 2 1/2 hours to have my tires rotated? ( I know and to keep up the warranty ) Also, I know you don't have time to detail every vehicle that comes in, but they signed off the drivers side floor mat and it is still full of gravel. Maybe just some little perks when a vehicle comes in, maybe vacuum and do the windows? I don't think that is too much to ask, and Toyota is paying you to do the warranty service. Ok, enough complaining. The people are very friendly, I just think you could do better on service after the sale. More

Marvin went above and beyond. The whole team was awesome. Very “GOOD” experience and treated great. Highly recommend!! I came in with a brake problem and they took care of it professionally and timely. Very “GOOD” experience and treated great. Highly recommend!! I came in with a brake problem and they took care of it professionally and timely. More

We had a great experience buying our 2021 Venza last week. Mark in finance and Nate in sales were easy to work with. thank you! week. Mark in finance and Nate in sales were easy to work with. thank you! More

I was referred here by friends and also through my credit union. The experience with Gage and Mitch and everyone else was fabulous. I never felt pressured, nor did I feel like they were playing the games t union. The experience with Gage and Mitch and everyone else was fabulous. I never felt pressured, nor did I feel like they were playing the games that I have experienced at some other dealerships. They truly know that if I have a good experience I will return. More

Loved our salesman, Todd Dembowski ! He was patient, not pushy, knowledgeable and cared that we got specifically what we were looking for. They gave me what I asked for on my trade-in and made the new vehi pushy, knowledgeable and cared that we got specifically what we were looking for. They gave me what I asked for on my trade-in and made the new vehicle fit into my budget! Everyone is exceptional! More

Wonderful service. All my questions were answered. And Nate was very responsive and helpful! The financial person explained everything thoroughly also! Happy with my purchase! Nate was very responsive and helpful! The financial person explained everything thoroughly also! Happy with my purchase! More

The representative was friendly and helpful they performed two recalls and my car came back to me clean. The chauffeur that gave me a ride home was very nice. performed two recalls and my car came back to me clean. The chauffeur that gave me a ride home was very nice. More

I had a very good experience purchasing my vehicle there. Everyone who I worked with was great. My friend Lacy Ploof recommend getting my new vehicle there. Everyone who I worked with was great. My friend Lacy Ploof recommend getting my new vehicle there. More

Overall we enjoyed a fantastic experience at St Cloud Toyota. Kendra did an exceptional job showing us vehicles, and she worked diligently to help us find the perfect fit! We are more than pleased with Toyota. Kendra did an exceptional job showing us vehicles, and she worked diligently to help us find the perfect fit! We are more than pleased with the service and care received from Kendra and the rest of the team at St Cloud Toyota. More

Jordon (the internet sales manager), who didn't get any credit for the purchase of our RAV4, was excellent. He was very up front and easy to communicate with. He made the buying experience a good one and credit for the purchase of our RAV4, was excellent. He was very up front and easy to communicate with. He made the buying experience a good one and our in-person buying experience go smoothly. Nate, our sales person, was excellent as well. Did everything that was asked of him. Followed up with us and made sure that our sales experience went smoothly. Also, a big shout out to the finance person, Mitch, who explained everything very well. We were quite impressed. The only things we thought left room for improvement was the very long wait time in getting the transaction completed (probably due to Black Friday sales activity) and the lack of any refreshments offered (none were offered). Other dealerships offer bottled water, coffee, etc. St. Cloud Toyota needs to update its showroom and offerings to its customers. We hope you take these suggestions seriously as it would improve the buying experience. More